Honda World Westminster

Dishonest Liars Liars... Don't Waste time with them!!!!!!!!! I'm a thousand percents agree with Ashot Ovsepyan and all worst reviews about this dealer is "Dishonest liars". I had almost identical experience at t I'm a thousand percents agree with Ashot Ovsepyan and all worst reviews about this dealer is "Dishonest liars". I had almost identical experience at this Honda World. I don't know why this kind of dealer still run its business. I'm thinking about doing the lawsuit against this dealer since there might be many consumers out there who suffer the same issues. All consumer should come together to put lawsuits.They are not only waste our valuable time, but also emotional and causing bad feeling that make us no longer feeling good about getting reliable car for our family. BTW, this is my first written complain in my life!!!! I don't think this dealer deserves even one star worst than 1 star I guess no star or minus star if there's option!!! Need to put one star in since it's website required otherwise 0 or minus More

Go elsewhere! Bought my car here and got excellent service when I did so. But recently came back to get an oil change since it was under warranty. Made an appointme Bought my car here and got excellent service when I did so. But recently came back to get an oil change since it was under warranty. Made an appointment online for 4:15 and arrived right at 4. Long story short, I didn't get my car back until 6:20 when I was promised it back at 5:15 and he assured me it was only going to take an hour. When I tried asking about my car people there acted like they didn't know and sent me to three different people. I then went to the service managers office, he looked at the paper, and was like go find the man that helped you. Okay thanks, rude. Don't come here unless you dont mind waiting two hours for your cars oil to get changed. More

Hidden Charges We purchased a new 2015 Honda Pilot SE on 2/7/15 and this was our 3rd time buying from Honda World and this truly was a mistake and will probably be o We purchased a new 2015 Honda Pilot SE on 2/7/15 and this was our 3rd time buying from Honda World and this truly was a mistake and will probably be our last . We had to return on 2/16/15 to resign a new contract because the bank would not finance our Warranty Solutions the extended warranty . So it actually worked out for us because it lowered our monthly payment which made us happy . But you know how it is when the finance manager say's sign here initial here and my interest was really only on what our interest rate and monthly payment would be . Well when we got home and after we ate dinner I started to look over our contract and I noticed on Line H of the sales contract we were being charged $750 for Surface Protection "Invisiguard " which I never asked for this to be put on our vehicle and our finance manager Duylinh Huynh never mentioned it to us at the time we signed the contract . Also in reviewing the contract every add on we did agree on for some reason all cost $750 my alarm upgrade , Honda Care Sentinel , and Gap Insurance all cost $750 . The next day I called to speak to our finance manager I was told by Michelle who I guess is the operator receptionist that he was busy . So I sent him a text message ,. The following day on 2/18 /15 Mr. Duylinh returned my call and I questioned him about the Invisiguard and he said that all new vehicles at Honda World get this added on . I asked him why he didn't mention or disclose this and he merely said that he was sorry and he forgot and then he offered a free car wash next time we were around the dealership . He then said check your doors and you'll notice the Invisiguard and I said ok I'll check . Well I checked and I could not detect any Invisiguard . So at this point I decided to wait to cool down because we did initial Line H . About a week went by and customer service relations manager Thelma called to ask about our experience at Honda World and I vented my frustration about being scammed . She said she would talk to Duylinh about it and get back to me . Hours went by and she called back and she said she spoke with Duylinh and he told her the protectant has been applied so I told her that our salesman Tam Le told us that this vehicle had just arrived on the morning we purchased the car and in fact he had to go get the car from their storage facility and when it was brought over to the new car area it still had most of the white paper you see on cars when it's on the transportation truck . So I asked how and when this was installed , which I got the reply of I can have Duylinh call you about it and I told no thanks . But I did tell that I was going to have the vehicle looked at by some Auto Body Shops to see if they could see the Invisiguard on our new car . I took our vehicle to 4 different body shops and not one of them could detect any Invisiguard and when I mentioned I was charged $750 to one estimator that is ridiculous and they ripped me off big time . I am seriously thinking of filing a complaint with the Better Business Bureau ,.Don't know if will help since we did initial but not receiving it makes me furious . So buyers beware of this hidden charge and read every part of the contract you initial . More

WORST CAR DEALERSHIP ON THE PLANET!!!!!!! BEWARE!!! BEWARE!!! BEWARE!!! WORST CAR DEALERSHIP ON THE PLANET!!! I don't even want to give them 1 star! It's the old bait and switch. We had BEWARE!!! BEWARE!!! BEWARE!!! WORST CAR DEALERSHIP ON THE PLANET!!! I don't even want to give them 1 star! It's the old bait and switch. We had been looking for a Honda and found one on there website and called and they said they would beat the other place that had the same car we were looking at. Sean was the guy I spoke to on the phone. I told him we were coming from San Diego and would be there around 6 pm. He said no problem. Traffic was horrible and we didn't get there until almost 7 pm, but before we arrived I called them as we were getting off at Buena Park Blvd. and spoke with Sean again asking him if they still had the car and he said yes. (Now let me tell you the distance from the exit to the dealership is only about 2 miles.) Upon arrival we go inside and a manager comes over to us and tells us he has good news and bad news. (We already knew the bad news before he told us.) The bad news was the car was sold and supposedly Chris did not have this info. (BUNCH OF LIES!). The good news was (in his opinion) they had other cars we could look at (DUH) and they would honor the price and accessories told to us. (ANOTHER BUNCH OF LIES!) The first DIRTY LYING SALESMAN was a complete ***HOLE. He was RUDE and DISGUSTING!. I went to the manager and told him his salesman was rude and I don't want to work with him. The new salesman was nice and naive. He was new and hadn't learned all the BULL**** yet. After hours of looking at cars. They did not have another Honda that we liked. When they brought over an Acura we were interested. And then the haggling and lies began again. They did not honor there word to meet the price and accessories we wanted. Understand we knew this was a better car and were willing to come up in price but not get ripped off. As we were about to leave the manger said if we took the Acura we he would give us 3 years free oil change, movie tickets, detail both of our cars and fill our gas tanks. At this point it is now after 10 pm and we are tired and exhausted with dealing with them. We quickly researched the Acura to see what a fair price was. We told them the price we wanted and after some more haggling we finally agreed upon the price. Now the finance nightmare/experience. We asked for the 1.9% interest rate and was told by the manager that only people with good credit get that and we said we have good credit and the stupid manger proceeded to tell us "that a lot of people say that but when we run there credit they don't have good credit." Well, long story short we have good credit and got the 1.9. In the end we got a nice car but not without a nightmare experience! Did not get the tech package we were promised either. If I could do this over I would never have bought a car from these people. I am also notifying the BBB about this awful company! More

Dishonest liars . We quoted a price for 2014 EX Coupe out the door for 19400 .We agreed to the price and got there 10 minutes later, only to be told that the car was . We quoted a price for 2014 EX Coupe out the door for 19400 .We agreed to the price and got there 10 minutes later, only to be told that the car was being sold to someone else. They told me they can do a dealer trade but that other civic might have more features, which means they want more money. Total xx on their part, as I walked out, I asked another sales representative, and he told they didn't even have the model in stock. Total waste of time and drive, will NEVER go back to this dealer. Stay away from Sales Manager Oscar. More

their customer service is terribl his dealership just sucks, their customer service is terrible. I really regret not paying attention to other reviews. They behave as if you owned th his dealership just sucks, their customer service is terrible. I really regret not paying attention to other reviews. They behave as if you owned them. More

Great new car purchasing experience I just purchased a 2015 Honda Fit from Honda World in Westminster. David Tuan Tran, Internet Sales Manager, was very friendly, and went out of his wa I just purchased a 2015 Honda Fit from Honda World in Westminster. David Tuan Tran, Internet Sales Manager, was very friendly, and went out of his way to get this scarce new model in the color that I wanted from another Honda dealership. He also showed me how to set up the Bluetooth connection with my smartphone. Hieu Tran, Finance Manager, was very cordial and helpful in handling the paperwork. More

I contacted the dealership by email with the make and model I was interested in AND I specified what price and terms I was willing to purchase the car for. They assured me they would sell me the car model I was interested in AND I specified what price and terms I was willing to purchase the car for. They assured me they would sell me the car at that price BOTH in writing AND over the phone (when I called to confirm EVERYTHING with the manager). I drove 50 miles (one-way) to get there and when I arrived they started playing games--adding close to $2,000 to the price they had promised me IN WRITING. I politely got up and tried leaving but they tried to play more back and forth games. I ended up buying the same car from another Honda dealership the next night. More

The body shop here is the best around. I have referred my family and friends that own Hondas to come here. Cesar is great and will make your car looks like new. Fast, friendly, and reliable. If you care abou family and friends that own Hondas to come here. Cesar is great and will make your car looks like new. Fast, friendly, and reliable. If you care about your car and you want the work to be right, take your car here. You will be more than pleased with the results. More

DISHONEST. UNETHICAL. TERRIBLE EXPERIENCE. I've DISHONEST. UNETHICAL. TERRIBLE EXPERIENCE. I've been looking for an Accord, and when I found it listed on their website, I was very excited! I onli DISHONEST. UNETHICAL. TERRIBLE EXPERIENCE. I've been looking for an Accord, and when I found it listed on their website, I was very excited! I online-chatted with them on Saturday, and the salesperson confirmed that it was in stock and available. He suggested that I call to confirm a time to visit. I did- though was unsuccessful in reaching a live person (twice). No problem, I didn't have time to drive down on Saturday. On sunday, I again online-chatted, and again the salesperson confirmed that it was available. I then called and dealership and asked to speak with someone in sales. I was forwarded to Andy (who I later found out is the manager). I asked him about the specific car that I was interested in - he said "Yes! You're in luck! We have it here! We actually have that model you are looking for in two colors - silver and white!". Great, I said. I'm looking for white. Can you hold it for me? I don't want to drive all the way there and not have it be available. He asked how long it would be - I thought, maybe 30-40 minutes, maybe an hour, depending on traffic. "No problem! Come on down. Ask for me." So, we got in the car and headed down. It took about an hour. Upon arrival, I asked for Andy, and was told to wait a moment, and that someone else could help me. A salesperson named Sky came over. I asked about the car. "Ummm, we don't have any of those in stock." WHAAAAAT??? I explained that their website had several listed, in addition to the more pertinent piece of information that I got off the phone with Andy about an hour ago, and he said to come in and test drive it. Well, he went back to see Andy (at this time, he said that Andy is the manager). He came back and said, "well, we have one in black". Apparently, the white and silver ones don't exist. "But....... it's not here, it's on the storage lot and you can't see it today." WHAAAATT???? Though I had an inclination that this was going to happen, I was somewhat speechless. I asked to speak with Andy. "He's not available." Apparently, he was in a "meeting" that would last "maybe 30 minutes, maybe longer". This was on a sunday afternoon at 2pm. And certainly with very few customers on the lot. I asked for his supervisor and was told "no one else is here". I'm not sure what he thought was going to happen. Did he think that I was going to show up and be fine with not having the car there? Did he think that he was going to sell me a different car (yes, the salesperson tried to offer me a different one)? How did he think that this was going to go down? I think what is even more indicative of this experience is that this is the MANAGER that I'm talking about. The manager sets the tone for the establishment. If the manager is unethical, then what can I really expect from all the people who work for him? So...... lesson for the day? Don't waste your time. We spent about 3 hours on this fruitless endeavor. I had read some of their other reviews, and thought that there might be issues with this dealership. I was hoping that maybe our experience would be different, but certainly the dishonesty of this particular dealership proved itself true. And not just dishonest, COWARDICE on the part of the MANAGER - ANDY. It's not too many places where a customer cannot speak with the manager, especially in a place where one might be dropping $40k. So, customers beware. I plan on following up with a letter to Honda Corporate. I do feel that this dealership and manager are certainly not consistent with the idea of "helpful honda days". More