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Honda of Ames

Ames, IA

4.5
1,824 Reviews
Honda of Ames is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Honda of Ames, in Ames, Iowa, joined the Lithia Motors family of dealerships in February 2007 after being acquired from Jordan Motors, Inc. Honda of Ames, near the surrounding areas of Ames, Des Moines, Ankeny and Boone Iowa, features a wide selection of new Honda and used Honda cars , trucks and SUVs. Our inventory includes new Honda models such as the Honda Accord, Accord Crosstour, Civic, Civic Hybrid, Civic GX NGV, Civic Si, CR-V, CR-Z, Element, Element SC, FCX Clarity FCEV, Fit, Insight Hybrid, Odyssey, Pilot & Ridgeline.
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220 Kitty Hawk Dr

Ames, IA

50010

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Showing 1,824 reviews

December 06, 2021

Once I met Jerry I knew I wasn't buying my car from anyone else. He was vey friendly and unlike all the other sales men I talked to he didn't just care about the sale. We got to know each other and he More

by smithab21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hebrink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jerry and our team, and we look forward to working with you again. Congratulations on your new vehicle!

December 03, 2021

Twhese people have very friendly and fast seviceIn less then maybe 1 too 1 .5 hours I was driving my new Honda off there lot Thanks guys you people make a great team. More

by buddygladman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Fangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Honda of Ames responded

Thanks for your feedback on your recent visit to Honda of Ames. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

December 02, 2021

Very courteous and knowledgeable. Figured out what was wrong. On time with appointment and asked if I wanted part ordered so they could fix the problem. More

by Venz42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that Jeff had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Ames. Please don't hesitate to reach out if you need anything else.

December 02, 2021

I had lost my keys, and had to have my car towed there to have a new key made. While they had it, they looked it over and let me know what other things were needed, but we’re not high pressure about it. They More

by Kim K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Honda of Ames responded

Thank you for the kind words for our service department, Kim! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 02, 2021

The service advisor made me feel unimportant. The wait was longer than expected and there was no concern for the value of my time. More

by Judi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Honda of Ames responded

Thank you for your business and this review, Judi. We're truly sorry to hear that you did not feel valued as a customer, and we will be sure to share your comments with our team. Please don't hesitate to reach out to us directly if you would like to discuss this in more detail, we would appreciate the opportunity to learn more and address your concerns.

December 01, 2021

Every time I have gone for service, they are always great!! Helpful, courteous, and on time! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

November 30, 2021

Knowledgeable, friendly, easy to work with, fairly quick experience. I don't like the one price approach, like at least a little dicker room. Don't like take it or leave it. More

by kurthardie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Ose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Honda of Ames responded

Thank you for choosing Honda of Ames, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 29, 2021

Wayde as able to negotiate a price that worked for us. It was a much better experience than we had at Acura of Johnson. More

by dennispike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayde Klingbeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Honda of Ames responded

We are very happy to hear that Wayde provided you with such a positive experience! We sincerely value your business, Dennis. We look forward to having you as one of our valued customers for years to come.

November 29, 2021

Since buying our C-RV in 2018, we’ve had ongoing intermittent faults with the computer. The dealer has repaired the problem each time, only for the faults to reappear at some stage. The dealers s More

by sandrews9009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.Edgar Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to have solved your problem. Thank you for choosing Honda of Ames. We look forward to having you as one of our valued customers for many more years to come!

November 28, 2021

Excellent service. Easy to schedule and staff is good at informing on all issues. I appreciate their work More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Honda of Ames responded

Mary, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

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