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Honda of Ames

Ames, IA

4.5
1,824 Reviews
Honda of Ames is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Honda of Ames, in Ames, Iowa, joined the Lithia Motors family of dealerships in February 2007 after being acquired from Jordan Motors, Inc. Honda of Ames, near the surrounding areas of Ames, Des Moines, Ankeny and Boone Iowa, features a wide selection of new Honda and used Honda cars , trucks and SUVs. Our inventory includes new Honda models such as the Honda Accord, Accord Crosstour, Civic, Civic Hybrid, Civic GX NGV, Civic Si, CR-V, CR-Z, Element, Element SC, FCX Clarity FCEV, Fit, Insight Hybrid, Odyssey, Pilot & Ridgeline.
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220 Kitty Hawk Dr

Ames, IA

50010

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Showing 1,824 reviews

November 03, 2021

They were very helpful at diagnosing the problem with my car and being fair with the price. More

by Ldsage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 02, 2021

Very friendly and communicates well with the customer and a nice waiting area and timely. More

by JGRUNDMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2021

Have been going to this service/dealership since the 1980s - they’ve been most wonderful! More

by nosborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Honda of Ames responded

It has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

October 29, 2021

I've been a customer for about 11 years - trustworthy service, respectful and pleasant staff More

by KARLAM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Honda of Ames responded

It's great to hear that Melvin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Ames!

October 29, 2021

For prompt service with helpful service representatives and a very clean facilities. The staff is always friendly. More

by ATHOMASLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience!

October 29, 2021

Good service but didn’t get the phone call. Advised the tech to call both numbers next time. More

by GJWALTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2021

Worst customer service experience. Lost titles. Then waits to finally send off and is lost again. Meanwhile I have penalties for not license and titling in time. Employees act like it is not big deal an More

by Mr1984b
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Woodward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fritz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Honda of Ames responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 27, 2021

Easy to get an appointment, they were on time and answered all of my questions. More

by d.sandquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Honda of Ames responded

Thank you for choosing Honda of Ames! We appreciate you taking the time to share your feedback. We're glad we were able to help, and we hope to see you again!

October 26, 2021

Promised on time services lived up to. Professionalism at its best. Economically priced services delivered. More

by MATT@GRETEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Honda of Ames responded

Matt, Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

October 22, 2021

Was there for service on Honda CR-V and Murano. Bought tires and brakes. Great service. Pleasant service person. Always go where you know you’ll get it done r right. More

by Granny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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