Honda of Cleveland

Wonderful Service and Great People!! Very friendly people in the service department. The whole experience with Honda of Cleveland has been exceptionally great!! Super fast service!! I hig Very friendly people in the service department. The whole experience with Honda of Cleveland has been exceptionally great!! Super fast service!! I highly recommend this dealership!! More

Great no pressure experience Our sales person (Jerry) was great. In depth knowledge about the different models and what was in stock. He really listened to what we said we needed Our sales person (Jerry) was great. In depth knowledge about the different models and what was in stock. He really listened to what we said we needed in a car. No high pressure tactics in the sales department. This dealership has their new cars priced appropriately so negotiating isn't a hassle. Good selection of most models available on the lot. Gave us a fair price for our trade in. Will definitely be going back for our next Honda. More

service Had an excellent experience. They were fast, very friendly and the overall cleanliness of the business was impressive. They were right on time takin Had an excellent experience. They were fast, very friendly and the overall cleanliness of the business was impressive. They were right on time taking my car at my appointment time. Offered us snacks and drinks. Very impressed with the whole business. More

Great service Great treatment, courteous, friendly. Good service. The facility was clean and nice. Bathroom well stocked and the refreshments were right on target Great treatment, courteous, friendly. Good service. The facility was clean and nice. Bathroom well stocked and the refreshments were right on target. Good Coffee and comfortable waiting area. More

Honda Accord Service Mark Duncan is my service advisor. Took my car for my 100,000 mile service today. Mark is so professional and caring. He even called to check on me th Mark Duncan is my service advisor. Took my car for my 100,000 mile service today. Mark is so professional and caring. He even called to check on me this morning as I was driving over from North Ga to make sure I didn't get caught up in the wildfires and traffic. He explained everything I needed checked and changed and reviewed everything before I left my car. He offered me a replacement car which I declined as I had a ride. Mark is great to deal with he calls and gives updates on the status of the repairs and lets me know if there is anything he found that needs attention. he is a pleasure to work with and I did not feel I was getting taken advantage of because I am a female. I tell all my friends that need service to give them a call. Thanks for caring for me and my car!!! More

Honda Accord purchase Jerry was very customer oriented. Excellent price and trade in allowance. This guy really knows his product. I have bought many vehicles over the ye Jerry was very customer oriented. Excellent price and trade in allowance. This guy really knows his product. I have bought many vehicles over the years and felt that I was treated very fairly here. Great people to work with More

Replacement of Airbags Under Recall My Honda Civic 2003 was under recall for replacement of the airbags. I called Honda of Cleveland and scheduled an appointment. Both Will Oltz and M My Honda Civic 2003 was under recall for replacement of the airbags. I called Honda of Cleveland and scheduled an appointment. Both Will Oltz and Mark Duncan were very professional and courteous in providing this service. Thanks Guys! More

Regular service My service minder came on, so I was in for an oil change and tire rotation. I've worked with Mark on several occasions. He is always friendly and can My service minder came on, so I was in for an oil change and tire rotation. I've worked with Mark on several occasions. He is always friendly and can always answer any questions I have. More

Good place, great people I took my Civic Si in today to get the oil changed and the transmission serviced. Service Tech Tim Wendling did a great job and in officiant timing. I took my Civic Si in today to get the oil changed and the transmission serviced. Service Tech Tim Wendling did a great job and in officiant timing. I will continue to go there to get my car serviced. More

Recall service I scheduled an appointment to take care of a 2016 Honda Accord transmission recall issue. My appointment was at 7:30 a.m. At 8:15 my car had not been I scheduled an appointment to take care of a 2016 Honda Accord transmission recall issue. My appointment was at 7:30 a.m. At 8:15 my car had not been touched. When I spoke with Roger Russell to get an estimated time for completion he immediately got defensive and called his manager. The manager was excellent and apologized for the delay and got a technician right on the job and I was out by 8:45 a.m. The disappointing part of this experience was the over reaction by Roger Russell to a simple question about how much longer the service appointment would take. I was not at all abrasive or in your face. I did not raise my voice with him and I didn't ask for the manager. His response to by question was to immediately jump to call his manager when this was not at all necessary. Customer service is 90% of Rogers job and if he can't handle a very measured question about the remaining length of a service appointment, I can only imagine how he would react to an "in your face" customer. More