Honda of Cleveland - Service Center

Great Service Department! We recently moved to Chattanooga from out of state. After a horrible experience at the Honda dealership in Chattanooga (Economy Honda), we tried trie We recently moved to Chattanooga from out of state. After a horrible experience at the Honda dealership in Chattanooga (Economy Honda), we tried tried Honda of Cleveland. We have had maintenance and repairs done at this location several times and have been very pleased with the service. The service team seems to be very friendly, professional and keeps you updated while waiting for work to be done. They also seem to do quality work in less time than other dealerships we have used in the past. William Oltz was a pleasure to work with our last two visits. He was very pleasant and professional. We will continue to drive further to Honda of Cleveland and will recommend others in the Chattanooga area to do the same. It is well worth the drive. More

Job Well Done Did the work in the amount of time estimated. Very friendly staff. Provided a nice area for me to wait while the service was being performed. Did the work in the amount of time estimated. Very friendly staff. Provided a nice area for me to wait while the service was being performed. More

Oil change and tire rotation. As always exceptional. Fast efficient, comfortable surroundings, pleasant people, quality work. Enjoyed the coffee and wait area. Brought car to me As always exceptional. Fast efficient, comfortable surroundings, pleasant people, quality work. Enjoyed the coffee and wait area. Brought car to me when they noticed my cane. More

Truly exceptional! I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine start up rattle caused by the VTC actuator for some time. Because of the length of time required, Mark was kind enough to arrange a rental for us so my wife would have transportation. On my return, they had found that possibly it may not have fixed the problem and were concerned enough to keep the vehicle to run checks on it just in case. Mark and his boss Brandon wanted to be certain it was, in fact, perfect. I can't say enough about the caring, professional service and their dedication to providing a positive customer service experience. It is so rare to find someone so attentive and concerned with complete customer satisfaction. Mark is truly a "five star" asset for this dealership, Honda, and any customer he deals with! More

Very helpful , listened and responded. We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Mart We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Martha made what could have been a difficult experience easy. Great employees!! More

Honesty and Integrity Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! More

Oil Change and recall on our 2015 Odyssey Very pleased with our experience. The staff was extremely friendly and the work was done in a very professional and timely manner. Very good people to Very pleased with our experience. The staff was extremely friendly and the work was done in a very professional and timely manner. Very good people to do business with. More

Excellent Service Excellent service at Honda of Cleveland.In and out for oil change within reasonable time. Thanks to William Oltz , Roger Russell and all team behind t Excellent service at Honda of Cleveland.In and out for oil change within reasonable time. Thanks to William Oltz , Roger Russell and all team behind the service. William and Roger very courteous and friendly. Highly recommend Honda of Cleveland. More

Great experience at Honda of Cleveland The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out of their way to handle your situation and make it as easy as possible. My service advisor MARK DUNCAN was very friendly and efficient. He made my recent transaction a very pleasant one. My CRV was in the air bag recall. He led me through the process and made it an easy transaction. I Highly Recommend Honda of Cleveland and Mark Duncan! Happy Moyer More

Fast and friendly service Took my newly purchased CRV in for the first service, I was in and out in 45 minutes. Staff was friendly and very helpful. The waiting area was very Took my newly purchased CRV in for the first service, I was in and out in 45 minutes. Staff was friendly and very helpful. The waiting area was very clean and comfortable. I do not live in Cleveland so the fast service is very important to me I want to get in and out. They met my needs and exceeded my exceptations. Thanks Honda of Cleveland. More