Honda of Columbia

Horrible experience. Awful customer service. The car was “fixed” and ready for pick up but I was out of town and wouldn’t be there to pick it up for a few days. Three day Awful customer service. The car was “fixed” and ready for pick up but I was out of town and wouldn’t be there to pick it up for a few days. Three days later, the car is somehow broken and needs a minimum of $2,400 worth of repairs. Minimum $2,800 if I want a warranty on the repair. After over a week of calling multiple times a day just trying to get in touch with the service manager I went up to the dealership to inquire about my car. After two hours of “he will be with you in just a minute “ and getting eye rolls every time I asked. We just paid to have it towed to our preferred Honda Dealership- Freedom Honda. Three people standing around while the phone rings off the hook. Highly suggest you go somewhere else. More

I came in after 2 years of working on my finances and with an ok credit score and him and his team got me into what I wanted with a comfortable payment. Honest, knowledgeable, and someone you can level w with an ok credit score and him and his team got me into what I wanted with a comfortable payment. Honest, knowledgeable, and someone you can level with. Glad to be apart of the Honda family! More

Very helpful sales person. Friendly customer service. Overall a very good car buying experience. Would recommend! Friendly customer service. Overall a very good car buying experience. Would recommend! More

I have purchased 4 cars from this dealership. 2 Civic's and 2 CRV's. All 4 of them have been purchased in large part to the service department. There used to be a lady by the name of Paula who 2 Civic's and 2 CRV's. All 4 of them have been purchased in large part to the service department. There used to be a lady by the name of Paula who I worked with almost exclusively. In the past couple of years I have dealt mostly with Kayla during my visits but have also had David help me on a couple of occasions. I have any and all work done by this service department. They are friendly, never recommend unneeded service, always go the extra mile, and greet you with a smile. Also the work done is top notch, done quickly (usually in less than the quoted amount of time) and at a good price. Often less expensive than going to a non dealer service location. I feel certain that when it is time for my next trade, I will be coming back to Honda of Columbia, and once again servicing that vehicle exclusively in the service department. I can't recommend them highly enough. More

Kerri is so friendly, helpful, and kind. She wanted to make sure that my needs were met while keeping my purchase within my budget. She wanted me to love my vehicle, and I do!! This is my th She wanted to make sure that my needs were met while keeping my purchase within my budget. She wanted me to love my vehicle, and I do!! This is my third Honda purchase, and I will keep coming back! More

Kerri was a dream to work with. She made the process so easy and she kept me updated on the status of my car as I was waiting for it to be built. I highly recommend that you use her She made the process so easy and she kept me updated on the status of my car as I was waiting for it to be built. I highly recommend that you use her. You will not be disappointed. More

Emma was great to work with. Very nice and was easily reachable with questions about the vehicle. Very nice and was easily reachable with questions about the vehicle. More

I have bought two vehicles from here and both times I have been treated with respect and valued as a customer. I take my car here for service all the time (just when due) and they have always been very p have been treated with respect and valued as a customer. I take my car here for service all the time (just when due) and they have always been very professional and courteous. David M. in service is a great guy and always has a smile! Will never go anywhere else! More

Service was fast and efficient. I asked about performing the recall service as well as my routine maintenance and was told that there would not be an issue to perform that service a I asked about performing the recall service as well as my routine maintenance and was told that there would not be an issue to perform that service at the same time. Very pleasant staff. They seemed to be concerned that I was satisfied with my service and wait time. Explained all services very well. More

This dealership is very professional and hospitable. The service members were respectful and careful with my vehicle. The service members were respectful and careful with my vehicle. More