Honda of Fort Worth - Service Center

I am tagging the service director because the employee I spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... I purchased a battery at Honda Fort Worth in April 2019, but that battery failed in July 2021. I went back to the dealership and it was replaced for no charge. Today, I went to Honda of Weatherford (because it's closer to my home) and they informed me that my battery is bad and needed to be replaced. I left that location to go home and find my paperwork from my last replacement. I found my paperwork and checked the battery. It is labeled with the date 6/21 and a 100-month limited warranty. I called Honda of Fort Worth's service department about bringing it in for a replacement. I was informed that batteries only carry a 3-year, 36,000-mile warranty. My battery is within those parameters. However, they refused to honor the warranty stating that it is only good from the date of the original battery - April 2019. The girl on the phone also told me that the 100-mile warranty written on the battery doesn't mean anything at all. That "it is useless, I do not know why they put that on there." I suppose this is a warning on several levels: 1.) Honda brand batteries are garbage. My original battery, plus the two replacements only last approx. 28 months each. 2.) The warranties are deceptive. Why isn't the 3-year warranty valid from the installation date of the battery? Don't even get me started in the 100-month warranty scam. 3.) The service team is disrespectful and not helpful. She would not give me her name, refused to transfer me to anyone else, and hung up on me twice. During my original call then when I called back. More

I appreciate the fact that when I arrive early for a service appointment for my 2021 Civic at 7:00 AM; I am met by a friendly & warm professional. Trent wasted no time in signing me in quickly and takin service appointment for my 2021 Civic at 7:00 AM; I am met by a friendly & warm professional. Trent wasted no time in signing me in quickly and taking care of my vehicle! I have been a loyal customer with Honda of Ft Worth since 2012. I like how the Service Center works with their customers & Trent is an asset to a company like Honda of Fort Worth! Keep up the good work! More

Took my Honda pilot to get checked to service since i bought the extended warranty through them i wanted themselves to fix it, turns out that vehicle didn’t had leaks but needed freon and the charge to f bought the extended warranty through them i wanted themselves to fix it, turns out that vehicle didn’t had leaks but needed freon and the charge to fill it up it’s $425 just for a simple freon a ridiculos quote, when Ashton gave me an explanation about charge that it takes 2 hours to fill it up and the machine it’s $15,000 etc etc now the next thing is that if i choose not to do it the diagnostic is $365 so basically they put you in a situation where no matter what you have to do it, my review is to let everyone now how it works and it’s better to go elsewhere, i had to pay the $425, the extended warranty it’s a fish hook for you to bite it and keep you going there and they can charge you what they charge. I’ve bought 6 cars there and will definitely stop thanks to service. Please take your vehicle somewhere else and save your money because they will try to take every dollar out of you. More

We bought a SUV Honda of ft worth and a few days later the transmission we out. We had bought a warranty.do we took it back and they said they would replace the transmission. They have had our vehicle thr the transmission we out. We had bought a warranty.do we took it back and they said they would replace the transmission. They have had our vehicle three weeks. On their website it says they offer free courtesy car. On their advertisement it says they offer free courtesy cars. Well we have ask for one almost everyday.for three weeks not one day have they provided one. We have had to cancel Dr. Visits. I couldn't go to my friend's funeral. It has been a real inconvience to us. And today I still didn't get our vehicle back. And still no courtesy vehicle. I think it is wrong for them to advertise that they offer free courtesy vehicle. And not do it. I am very disappointed In Honda of Ft worth . I would never buy from them again They have caused us a big inconvience. Kathy Marchman More

Zak McClanahan is amazing. He gives you 100% customer service. I wouldn't go any other dealership. He gives you 100% customer service. I wouldn't go any other dealership. More

Was very impressed with the service and parts department. They had my 30k service done plus additional recommendations in just a little over an hour. They had my 30k service done plus additional recommendations in just a little over an hour. More

The worst service ever. Since I only wanted a oil change I was given bad service. I was overlooked, and sit for hours. My service guy was Grant Schmidt. I was given bad service. I was overlooked, and sit for hours. My service guy was Grant Schmidt. More

At 3:15 PM on Dec 30, 2020 I pulled into the express lane for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made ey for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made eye contact with several employees in their cubicles, NO ONE ACKNOWLEDGED me as a customer. This service center would do well to take notes from the TYLER TEXAS Honda Service Center! Maybe the STAFF didn't feel like working today because the New Year Holiday is coming up soon. BAD CUSTOMER SERVICE, HONDA of FT WORTH!!! More