Kerry Stewart

Honda of Fort Worth responded

I am normally very receptive to constructive criticism and use it to help our business learn from mistakes and do a better job. However, in this case the facts have been distorted to the point that I feel it necessary to respond. If you are going to write a public review of a business you should try to tell the truth. First of all "your" $12,000 down payment was not yours. Your girlfriend gave you $12,000 for a down payment. Your claims that there were serious transmission problems were never confirmed by our technicians. Even after a number of test drives with you in the vehicle. The only time anything even somewhat seemed off, was when you would excessively rev the vehicle at wide open throttle and manipulate the throttle to make it seem like there was a transmission issue. When driven normally the vehicle performed as it should. We took a number of fluid samples from the transmission and none of them contained any metal shavings as claimed. Even though we could not confirm any problems with the vehicle we sold, we agreed to take the vehicle back and unwind the deal. Which we did not have to do. During the whole evaluation and inspection process, you were provided with a loaner car to drive free of charge. When we agreed to unwind the deal, you asked us to return your girlfriend's $12,000 down payment to you. Which seemed very shady to say the least. I refused to do that and made sure your girlfriend received her $12,000 back. After we called you and told you that we would unwind the deal on a Friday. You kept my loaner car for another 4 days before finally returning it on Tuesday morning. We run a very good business and we take very good care of our good customers. There were enough strange and shady things about this deal, that I made the decision to unwind this deal and not have you as a customer. We wish you the bust of luck moving forward. Regards, Greg Besson General Manager Honda of Fort Worth.

Honda of Fort Worth responded

Your positive feedback really means a lot to us. It sounds like your visit for the oil change and vehicle registration went smoothly, and we are glad our team kept you informed every step of the way. Clear communication, transparent pricing, and walking customers through their options are things we truly care about, so it is great to hear that came through during your visit. We look forward to taking care of you on your next service visit.

Honda of Fort Worth responded

Thank you for taking the time to share your experience with us. It is great to hear that your vehicle was taken care of quickly and that you were kept in the loop throughout the process. We take pride in making sure our customers feel heard, and it sounds like that came through during your visit. We look forward to seeing you again whenever you need us.

Honda of Fort Worth responded

We are delighted to hear about your experience with Jennifer and the rest of our team! It means a great deal to us to know that the car-buying process felt easy and comfortable for you, because that is truly what we strive for with every customer who walks through our doors. Jennifer is a wonderful representative of the care and professionalism we aim to bring to every interaction, and we will be sure to pass along your kind words. Thank you, Brandy, for the glowing recommendation and for taking the time to share your experience with us!

Honda of Fort Worth responded

Thank you for your wonderful feedback! It is great to hear that your experience was fun and easy, and that you were able to get exactly what you were looking for. That is always what we strive for — a smooth, enjoyable process from start to finish. We will be sure to pass along your kind words. It means a lot to our team to know they are making a positive difference for our customers. We hope to see you again!

Honda of Fort Worth responded

Thank you immensely for sharing your kind words! It truly means a great deal to know that every visit has been a positive one for you. Our team takes pride in providing friendly, exceptional service, and it is wonderful to hear that this has been your consistent experience. We look forward to continuing to exceed your expectations each and every time you visit. Your loyalty and support mean the world to us, and we are grateful to have you as part of our Honda of Fort Worth family!

Honda of Fort Worth responded

Thank you for taking the time to share your experience, William! It is wonderful to hear that our team communicated clearly about the service charges and recommendations, and that you were treated with the courtesy and promptness you deserve. We strive to make every visit straightforward and comfortable, and your kind words let us know we are on the right track. We look forward to serving you again!

Honda of Fort Worth responded

We are overjoyed to hear about your positive experience with our service team. Your kind words about our staff being helpful and friendly truly mean the world to us, and we're thrilled that we consistently meet your expectations. We understand how important it is to have a reliable place to service your vehicle, and we're honored that you trust us with your automotive needs. Thank you for taking the time to share your feedback and for being such a valued customer.

Honda of Fort Worth responded

We greatly appreciate your positive feedback about your experiences. It's wonderful to hear that our team consistently provides you with helpful and knowledgeable service while keeping you well-informed throughout your visits. Your kind words about our staff's dedication to customer service truly mean a lot to us. We're committed to maintaining these high standards and ensuring every visit meets your expectations. Thank you for taking the time to share your experience with us.

Honda of Fort Worth responded

Thank you for your wonderful feedback! We deeply appreciate your kind words about our friendly and courteous service. It's incredibly rewarding to know that we're consistently taking good care of your vehicle and providing you with the positive experience you deserve. Your loyalty and trust means everything to us. We're committed to maintaining the high standards of service that have earned your confidence, and we look forward to continuing to serve you and your automotive needs for years to come.