Honda of Freehold

Drop my car in drop box with 730am oil change appointment. Called at 2 and was told an hour to it would be done. Called again at 4 and still not done. Went at 6pm and took my car back. Terrible s appointment. Called at 2 and was told an hour to it would be done. Called again at 4 and still not done. Went at 6pm and took my car back. Terrible service. More

I’ve been to this dealership a few times and the staff are always very courteous and professional. are always very courteous and professional. More

Not happy with the service and ended up fixing appointment with Open road Honda instead. appointment with Open road Honda instead. More

I drove in with no appointment in an emergency car situation- The service was AMAZING! They took the car- assessed the situation and I have the part on order. All with a smile ! situation- The service was AMAZING! They took the car- assessed the situation and I have the part on order. All with a smile ! More

Very good experience Will refer to friends and family Will visit for our other cars Will visit for our other cars More

Terrible experience. If I could give minus stars, I would. I was sold a brand new vehicle that has been a true LEMON from the start, jeopardizing my safety. They canno If I could give minus stars, I would. I was sold a brand new vehicle that has been a true LEMON from the start, jeopardizing my safety. They cannot fix it after repeatedly bringing it in. To rub salt in the wound, they suggest trading it in and (as if one does not understand simple math) after playing with the numbers they provided a proposal on yet another new vehicle; essentially I would get nothing for the trade of a practically new vehicle (a lemon that they cannot fix) and they tag on the balance owed on the trade-in (without the credit for my having already paid for almost all of the balance) to another new vehicle they want me to buy. When I look at the new proposed balance, they super inflate my costs beyond the true cost and to unsweeten the deal further, their financing proposal aims at stripping me of another almost $9K in financing. You cannot make this up. Very upset and disappointed by the service and sales managers. Hopefully, Honda itself will take accountability and possibly issue related recalls (since this same issue keeps being reported including with NJTSA) and also as to this dealership's negligence in addressing these safety issues through the proper channels. It cannot fall on the Buyer/Owner to take the needed corrective actions--especially with a practically new vehicle, with relatively low mileage. It seems an unethical practice to ignore the Buyer/Owner's safety risks and that of others who could be impacted if this vehicle is out on the road, without assessing the cause and taking responsibility for its needed repairs. It's not enough to acknowledge that something is causing the serious random halting and malfunctioning of the vehicle, but just to say they cannot do anything because they do not know what is causing the malfunction. I remain in shock and basically carless with a practically new, but completely unsafe and often inoperational vehicle. For now, I am trying to resolve my individual situation, but very importantly also, I want to provide notice to protect others from ever having to endure my same experience. More

Cole was amazingly helpful as always - he Make sure the process was efficient and pleasant process was efficient and pleasant More

Great person to deal with and was very detailed in his reasoning for service yup reasoning for service yup More

Very friendly and knowledgeable service staff. They took good care of me and my Clarity. Highly recommended! They took good care of me and my Clarity. Highly recommended! More

Great service rep - very friendly and worked to save me money. Appreciate his help during the service money. Appreciate his help during the service More