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Honda of Freehold
Freehold, NJ
7,725 Reviews
Honda of Freehold Your Honda Dealer Edison, Old Bridge, Eatontown, Freehold New Jersey
Research Honda dealer and model options in Edison, Old Bridge, Eatontown, Freehold New Jersey: Honda Fit | Honda Accord | Honda Ridgeline | Honda CR-V | Honda Civic | Honda Element | Honda Insight | Honda Odyssey | Honda Pilot | Honda S2000 | Honda Cars | Honda Trucks | Honda Vans | Honda SUVs | Review Honda dealership New Inventory | Review Honda dealer used inventory |Serving Edison, Old Bridge, Eatontown, Freehold New Jersey and the surrounding area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 7,725 reviews
June 25, 2020
When I showed up for my appointment my service rep was polite and thorough about my service. He even answered a few questions I had regarding the vehicle. My overall experience was excellent. polite and thorough about my service. He even answered a few questions I had regarding the vehicle. My overall experience was excellent. More
by brzezinski_d
Verified CustomerEmployees Worked With
Michael C. Service advisor
June 25, 2020
Making appointment was easy. Service was efficient. My scheduled car maintenance went smoothly and my car came out looking shiny and new. I was very pleased. scheduled car maintenance went smoothly and my car came out looking shiny and new. I was very pleased. More
by mgorsky
June 24, 2020
- This was the first service on a new vehicle. Appointment time was meaningless; vehicle didn’t go in until over an hour later for a simple oil change. - There were only 5 chairs for waiting out Appointment time was meaningless; vehicle didn’t go in until over an hour later for a simple oil change. - There were only 5 chairs for waiting outside and no offer of bottled water despite the heat. - There was NO COVID-19 protection when dealing with attendant who returned vehicle to me - he wore no mask and no gloves. He handed me fob instead of leaving it in vehicle. He did not social distance from me. Vehicle was not sanitized by this person who altered AC settings, and obviously handled steering wheel, shifter and audio, too. There was no plastic over seat or even paper on floor. - Eric updated status hourly; offered apology for the lengthy delays and a much appreciated discount. - An oil change that was promised to be a quick in and out by person who made the morning appointment turned into a three hour, uncomfortable stay at the dealership. - The interaction with the attendant was dangerous. I am now being advised that it should be reported to the State as a violation to COVID-19 regulations. More
by Zonda
Employees Worked With
Eric
June 22, 2020
Chris was very attentive from start to finish. Addressed all concerns and made sure I was completely satisfied before the car was released. Very professionally handled. all concerns and made sure I was completely satisfied before the car was released. Very professionally handled. More
by Dana C.
Employees Worked With
Chris from Service appointment
June 22, 2020
I have been a loyal customer to Honda for many years now and I never leave disappointed. They always listen to my needs and concerns. They had such patience and are always so helpful. Once again, I continue and I never leave disappointed. They always listen to my needs and concerns. They had such patience and are always so helpful. Once again, I continue to be a loyal Honda customer. More
by TVANASCO
June 21, 2020
Eric was very friendly and helpful. He was able to get my problem taken care of, and called me when the car was ready. The service tech also was very good. problem taken care of, and called me when the car was ready. The service tech also was very good. More
by ltpt1
Employees Worked With
Eric in service
June 21, 2020
We were at dealership 9:15am for a 9:30am appointment We were at dealership 9:15am for a 9:30am appointment for an oil change. Our service advisor stated that he hoped to have us out before 10:30am. Th We were at dealership 9:15am for a 9:30am appointment for an oil change. Our service advisor stated that he hoped to have us out before 10:30am. The vehicle did not go into the garage until after 10:30. The advisor did apologize but stated it should be out in 10 minutes. An hour later, the service advisor again apologized and stated the oil change was done and vehicle would be right out. The service advisor graciously offered a discount for the oil change, which was appreciated. Re COVID-19 precautions: There was not enough outdoor seating provided (only 5 chairs in total). Service advisor wore a mask while interacting with us. Paying was quick and easy, and it was good to see a bin of clean pens next to clearly marked used pens bin. It was extremely disappointing to see the attendant drive our vehicle out wearing no mask or gloves and no protection on the vehicle such as disposable plastic covering for the seat, etc. He interacted with us still without a mask and handed us the fob gloveless instead of just leaving it in the vehicle. There was no evidence that the vehicle was wiped down in any way inside the vehicle. The air conditioning settings had been changed drastically so it was clear that more than the shifter and steering wheel had been touched. Nothing looked as though it had been cleaned/wiped down after all the gloveless touching inside the vehicle. The lack of COVID-19 precautions taken inside the vehicle and by the attendant are enough reason for us to avoid returning to this dealership for service and we cannot recommend this dealer to others for service for this reason. This is no reflection on the service advisor who was apologetic about our experience there and offered compensation. He was the only positive in our over 2.5 hour oil change experience at Honda of Freehold. More
by Zonda
Employees Worked With
Eric - 5 star!
