Honda of Freehold

Left with a bad taste in my mouth Update from original review (see it below): Manager Sal did get back to me saying the prematurely worn front seat would, after all, be covered (one- Update from original review (see it below): Manager Sal did get back to me saying the prematurely worn front seat would, after all, be covered (one-time only!, he said.) When I brought it in, I dealt with a much more pleasant service advisor (Mike), but the dealership had mixed up my appointment time, and the job took four hours (Mike had told me it would be an hour or so). The job was done pretty well (not perfectly, though). Once again I was not given the multipoint inspection report that I was supposed to get, and I received no paperwork regarding this service. I upgraded this overall experience from 1 star to 2. Original review: I recently brought in my car (2017 CR-V) for an oil change. Yes, they changed the oil. But I left with a very bad taste in my mouth for the following reasons: 1. They were running what felt like a scam where two small chips were "discovered" on my windshield. They talked me into contacting my insurance company to arrange to pay them to have the chips fixed. Turns out that their service department didn't fix the chips, but they farmed it out to the guy who "discovered" the chips, even though his guy had claimed he worked for Honda of Freehold. My insurance company was supposed to pay his company, which turned out to be non-existent. Seems like Honda of Freehold and this chip guy must have been splitting the insurance payout. (I called my insurance company and advised them not to pay.) 2. I inquired about whether premature wear on my front seat would be covered under warranty. I could not get an answer. Service manager Sal snickered about it, said he would check with someone and get back to me, and never did. 3. Making an appointment was a waste of time. It took two hours to get my oil change done. 4. When I told service manager Sal that I would contact the Honda customer service number to ask about the premature wear on the front seat, he snickered again and said don't bother, his is the final word (not that he even gave me an answer). 5. I could not get an answer from my service advisor (Ron) about the engine troubles that CR-V's are having with the turbo engines. Even though many sources (Car and Driver, Consumer Reports, Autoweek, etc.) are writing about the fix Honda has announced, he claimed to know nothing about it. 6. I never received the multipoint inspection report I was supposed to get. 7. Work order states that I "declined recommended maintenance". The only thing I declined was a "preventive" alignment. Obviously, there is no point in doing an alignment unless it is needed. Mostly I don't much like being treated as an ignorant customer in a condescending manner. So I DO NOT recommend this service department. More

Awesome dealership I recently purchased a 2018 Accord. Dan, Peter Kamel, Tarik, Vito, Ray in parts treated me like family, and I highly recommend this dealership to ever I recently purchased a 2018 Accord. Dan, Peter Kamel, Tarik, Vito, Ray in parts treated me like family, and I highly recommend this dealership to everyone. They are all awesome 👍👍 More

Got my new 2018 CR-V Anthony mayfield is amazing. Made my experience smooth and easy! Such a quick process made all my worries go away! Highly recommend him! You won’t reg Anthony mayfield is amazing. Made my experience smooth and easy! Such a quick process made all my worries go away! Highly recommend him! You won’t regret it! He cares about his customers More

Anthony Mayfeild was amazing! I have been trying to purchase a car for a while with my credit issues and Anthony Mayfeild made my experience as easy and headache free as possible. I have been trying to purchase a car for a while with my credit issues and Anthony Mayfeild made my experience as easy and headache free as possible. Highly recommend him. He truely cares about his customers! He got me and my mother in law and cousin in law into a car quickly!! He will not leave you disappointed! More

Any requests welldan ! Five stars dillership of Freehold in NJ. Many cars I got from Honda of Freehold and never ever had any problem with service or with the sales departm Five stars dillership of Freehold in NJ. Many cars I got from Honda of Freehold and never ever had any problem with service or with the sales department! Thanks a lot! More

Purchased CRV 2018 Sale- Excellent customer service. Ron Teplitzky, very friendly and kind person to discuss and finalize the deal. Bought 2018 CRV and I am happy on my purchase. Freehold Honda has big Ron Teplitzky, very friendly and kind person to discuss and finalize the deal. Bought 2018 CRV and I am happy on my purchase. Freehold Honda has big lot to select our options in color and model. More

Quick and Professional .. Anthony Mayfield was an extreme Professional, he was fast and efficient, very transparent, if you go here deal with him and you won't regret it. Anthony Mayfield was an extreme Professional, he was fast and efficient, very transparent, if you go here deal with him and you won't regret it. More

Leasing a new car was fast and a the right price. Anthony Mayfield was a smooth salesman with complete knowledge of all the Honda cars which made our leasing experience pleasant. If you come here ask Anthony Mayfield was a smooth salesman with complete knowledge of all the Honda cars which made our leasing experience pleasant. If you come here ask for him you won't regret it. More

Friendly and honest I don't think anyone looks forward to going into a dealership and dealing with a salesman. From the moment I was greeted by Anthony, I sensed he was a I don't think anyone looks forward to going into a dealership and dealing with a salesman. From the moment I was greeted by Anthony, I sensed he was a genuine guy. He didn't seem like the typical salesman. He was upfront with the fees the dealer charges per car and I thought that was commendable. The car was fairly priced and I would highly recommend Anthony as an A+ salesperson and person in general. More

Poor customer service after vehicle was bought Just wanted to say I bought a car and had to come back to get the car cleaned twice and car was not gassed up. I was told that a second key was found Just wanted to say I bought a car and had to come back to get the car cleaned twice and car was not gassed up. I was told that a second key was found and they would have it next couple days. It is now 3 weeks later. I tried to call my salesman and have not heard back More