Honda of Freehold - Service Center

Excellent service! Always very professional and considerate. Demonstrated sincere care about the customer and how best to provide service. Always very professional and considerate. Demonstrated sincere care about the customer and how best to provide service. More

Honda of Freehold is closer to my house than Honda Old Bridge. Cole is great to work with! Bridge. Cole is great to work with! More

Very efficient and pleasant service. Of course there is always some upselling involved, but that's par for the course and it's not done in a pushy manner. Of course there is always some upselling involved, but that's par for the course and it's not done in a pushy manner. More

Excellent professional service. Very friendly people who care about customers. I enjoy visiting the dealership Very friendly people who care about customers. I enjoy visiting the dealership More

Cole was great? Fantastic service.....will continue to use service department here. Long time customer Fantastic service.....will continue to use service department here. Long time customer More

The dealership and personnel could not have been more helpful. They provided great maintenance service for my Honda at a great price. They told me what I exactly needed and completed the work in a timely helpful. They provided great maintenance service for my Honda at a great price. They told me what I exactly needed and completed the work in a timely fashion. Great experience! More

Mixed bag in the service department. The technicians seem to be very good at diagnosing issues and solving them well. We have had some odd issues and they’ve done a great job of fixing w The technicians seem to be very good at diagnosing issues and solving them well. We have had some odd issues and they’ve done a great job of fixing with creative solutions. 4/5 stars for them. However, it’s a mixed bag because sometimes reps are pushing SO many extras when you just come in for an oil change - and that’s unacceptable. No, I absolutely do not *need* a cabin air filter, engine air filter, and a wheel alignment with every oil change…yet the service rep seems to think that I absolutely need these things without even popping the hood. Additionally, these services are extremely overpriced when it takes a novice 13 seconds to change out both filters. The most egregious offense recently was when they offered me a $1500 “special” on their timing belt replacement — again, hood not even popped and the belt had not been inspected at all. Then the rep essentially threatened me that if the timing belt had an issue, I would need a whole new car — so it’s best I take care of it right away? This is predatory business practice and the reason why dealership service departments get a bad reputation. At the very least, this is a strong consideration for being reported to the BBB. Having said that, I have had some very positive experiences with service reps that bring me back — however the negative experiences outweigh the positive when it comes to upselling. If I didn't know anything about cars, I probably would have spent an extra $5,000+ on my car this year during routine oil changes. This latest experience is enough to not bring me back anymore. Plus, my last scheduled oil change took 3 hours. I can tolerate a long wait, but I won’t tolerate being told I need services when the technician should be the one to let me know during/after an inspection has been completed — not a customer rep that has been coached by their manager to sell sell sell after barely looking at the odometer. More

Nilay proivded good communication and kept me informed of the service overall. He understood my concern, and went above to help out. the service overall. He understood my concern, and went above to help out. More

I would rate all the service reps I have dealt with since I bought my Honda to be excellent in terms of the service provided and the positive environment they have provided. I know I have not received the q I bought my Honda to be excellent in terms of the service provided and the positive environment they have provided. I know I have not received the questionnaires recently due to some technical issues on your side, but this does not change my positive experiences I have received. I even received extra guidance on how to respond to some technology issues relating to my connecting my phone. Outstanding service from the beginning to the conclusion of all my visits. More

Service department is great! Brought my car in for routine maintenance and repairs which were done when promised. Brought my car in for routine maintenance and repairs which were done when promised. More