Honda of Freehold - Service Center

Steve was awesome to work with and is quite thorough in every thing he handles. Great to know folks like this still exist and take pride in doing a professional job. every thing he handles. Great to know folks like this still exist and take pride in doing a professional job. More

It was good experience buying with Peter Kamel at the freehold Honda dealer The knowledge he has in different models allowed us to choose the best for us Thank you freehold Honda dealer The knowledge he has in different models allowed us to choose the best for us Thank you More

Very polite and accommodating. Approached me as soon as I pulled in. He was friendly and explained what was going to be done to the car. pulled in. He was friendly and explained what was going to be done to the car. More

When I arrived for recall service, I was happy to see Eric Weaver was there. I have not always had a positive experience at Honda of Freehold but I knew that I could trust Eric. If I had gotten a differe Eric Weaver was there. I have not always had a positive experience at Honda of Freehold but I knew that I could trust Eric. If I had gotten a different representative, I would have politely asked for him, even if it meant waiting a little longer. I know that he will be professional, will give me an accurate estimate of how long they will need my vehicle and will contact me as soon as my vehicle is ready. More

Always courteous. Service always performs a good job. I feel like anything that recommended during my services is needed not just because the advisor is selling. feel like anything that recommended during my services is needed not just because the advisor is selling. More

11/4/2020 waited nearly 3 HOURS (arrived 950am, left 1250pm) for an oil change, tire rotation and replacement of air and cabin filters for my CRV. Had 10am appt, told service rep it was my first time tr 1250pm) for an oil change, tire rotation and replacement of air and cabin filters for my CRV. Had 10am appt, told service rep it was my first time trying this dealer for service, was told "should be out by Noon". Made clear I had an appointment 30 minutes away at 1pm. Should have known there'd be problems when it took 10 minutes standing around after arrival to even be greeted by a service rep. At Noon was told "almost done", at 1230 that they needed 20 more minutes. Was offered a loaner at that point, but the first car they brought was low on gas. Second one took more time so I just waited for my car. At 1230 brought all this to the attention of Service Manager Sal Hernandez and then things got even worse. He told me all his problems (very busy service dept, COVID, etc.) and became sarcastic and insulting as well. Didn't even get the free car wash since I had to finally leave once they finally gave me my vehicle. I guess having an appointment doesn't mean anything at Honda of Freehold, "home of the 3 hour oil change". I also told the Service Manager before I moved near Freehold that I bought 5 CRV's over the past 17 years at Honda of Princeton. You won't see me buying one at Honda of Freehold. More

Did what I expected. By using the dealer o am able to keep 2009 car running like new. Very good service, and did everything I wanted keep 2009 car running like new. Very good service, and did everything I wanted More

Fast, friendly and reliable. I liked that they washed my car. They should also vacuum and wipe the inside as well though. I thought I had a warranty for the entire lease term. I was told that. Not happy abo car. They should also vacuum and wipe the inside as well though. I thought I had a warranty for the entire lease term. I was told that. Not happy about that. More

Jake was amazing. Fixed my car in No time. They even offered me a liner or a ride back to my place of work. That Jake is always striving for excellence. offered me a liner or a ride back to my place of work. That Jake is always striving for excellence. More

Steve explained ever part of the service that was being done and there was no surprises. Everything went as planned Great job steve and crew done and there was no surprises. Everything went as planned Great job steve and crew More