Honda of Kenosha

This was the worst new car purchase of my life.. Salesperson was extremely rude once I explained that I didn’t want him to go on the test drive with us due to Covid. Explained haven’t even been in a Salesperson was extremely rude once I explained that I didn’t want him to go on the test drive with us due to Covid. Explained haven’t even been in a car with family outside of my household. Once we bought the car, salesperson refused to set anything up for us because “we didn’t want him in the car”. Repeatedly told him we just didn’t want to ride together in the car and definitely wanted him to help set everything up. He refused our request 3 different times and we finally gave up. There were multiple other issues as well. Have left a message for the sales director twice asking for a call so I could provide direct feedback before completing this survey but have not heard from him. Very dissatisfied in spite of getting the car we wanted at the price we wanted! More

Overall, my experience has improved. Last year, on most occasions the service staff talked more with each other or friends or significant others than explain what was occurring with their vehicles. I have occasions the service staff talked more with each other or friends or significant others than explain what was occurring with their vehicles. I have not experienced this so far in 2020. I am a bit frustrated at the moment that I am waiting for information on what is supposed to be a backordered part. I have received no information, to include, 'we are still waiting and we are sorry for the delay.' There was no given ETA; the response was 'hopefully it won't be a month' in response to I don't have a month to wait. "Hopefully it will be a week." Well, it is more than a week. Some type of communication would be great; I should not have to initiate the call for information. More

Came in for an oil change, will Chadwick was amazingHad Came in for an oil change, will Chadwick was amazing Had my car done in no time. The facility is nice and clean, very friendly people. Will definit Came in for an oil change, will Chadwick was amazing Had my car done in no time. The facility is nice and clean, very friendly people. Will definitely continue to bring my business here 5 stars all around More

Amazing customer service,quick efficient and friendly staff! A mixup at the end of service was resolved quickly and I am 100% satisfied with the outcome. staff! A mixup at the end of service was resolved quickly and I am 100% satisfied with the outcome. More

The salesman Roberto Sandoval was very friendly and really helped us to better understand the various features of the Honda Odyssey. Roberto did a really great job! really helped us to better understand the various features of the Honda Odyssey. Roberto did a really great job! More

Bought my car at Honda of Kenosha and have always taken it there for service. Always have has quick and friendly service with very clean and comfortable waiting rooms. it there for service. Always have has quick and friendly service with very clean and comfortable waiting rooms. More

I’ve had my Honda CR-V for 3 years. I’ve had ALL of my work done at this dealership. I’ve NEVER had a problem and don’t worry about the quality of work. The Service Advisors are extremely professional and work done at this dealership. I’ve NEVER had a problem and don’t worry about the quality of work. The Service Advisors are extremely professional and trustworthy. I give Honda of Kenosha OUTSTANDING ratings in all areas. More

Padded services Walked in for an oil change, would have spent over $1000 if I did everything 'suggested'. I bought a 'certified' used car and had a big surprise at th Walked in for an oil change, would have spent over $1000 if I did everything 'suggested'. I bought a 'certified' used car and had a big surprise at the second oil change. If it had been indicated as an upcoming service at the previous oil change, I would have at least been prepared. This does not sound like - nor build - loyalty. More

Quick friendly service however the Auto Butler service didn’t meet expectations. There were still spots on the leather seats that required cleaning afterwards. I would have expected that to be wiped up didn’t meet expectations. There were still spots on the leather seats that required cleaning afterwards. I would have expected that to be wiped up and some leather treatment applied to the leather upholstery. More

The service was excellent. Joe was real professional, explained the process and resolved our issue. I would go back again. I give the most stars for this service appointment. explained the process and resolved our issue. I would go back again. I give the most stars for this service appointment. More