Honda of Kenosha - Service Center

Service department continues to out do themselves. Outstanding customer service and will keep you updated on upcoming service needed Outstanding customer service and will keep you updated on upcoming service needed More

The entire staff is dedicated to ensuring that all your needs are met and you are pleased with your service. needs are met and you are pleased with your service. More

Rodney is very helpful and I was in and out quickly All of my questions were answered and I was told what would need to be done next time. of my questions were answered and I was told what would need to be done next time. More

Quick service by technician operating on the vehicle initial time quoted was 4hrs it was completed in half that time to include additional services added on. Plus taxes are cheaper in Wisconsin initial time quoted was 4hrs it was completed in half that time to include additional services added on. Plus taxes are cheaper in Wisconsin More

Brought it in because the engine was making a sound and they told me after a day of troubleshooting that I needed a new engine even though my car only had 68,000 miles on it. I'd rather to another mechanic they told me after a day of troubleshooting that I needed a new engine even though my car only had 68,000 miles on it. I'd rather to another mechanic for a second opinion and they fixed it for $1,000. Probably won't buy another Honda after this. More

Samuel Waddell is a very professional and helpful person he help me get checked in and alway very attentive and everything i needed to get up to date. The services I had everything was great. he help me get checked in and alway very attentive and everything i needed to get up to date. The services I had everything was great. More

My experience was great. The service was of high quality, and everything that needed to be explained was explained in detail The service was of high quality, and everything that needed to be explained was explained in detail More

Rodney was very friendly. He took the time to answer my questions and look into my concerns. I’d go back to him for my Honda needs. He took the time to answer my questions and look into my concerns. I’d go back to him for my Honda needs. More

Working with Joe and the dealership is always a pleasure. Service is quick, facilities are clean and amenities on site are really nice. Service is quick, facilities are clean and amenities on site are really nice. More

I sent the following email to the service manager on 1/31/25 and never got a reply. Good afternoon Todd. We had an undercoating and tint service scheduled, undercoat on Monday and tint on Tuesday. 1/31/25 and never got a reply. Good afternoon Todd. We had an undercoating and tint service scheduled, undercoat on Monday and tint on Tuesday. I was very unhappy with the service we received. It started with when my wife dropped off the car Monday morning, Amy was incredibly rude and pushy with her. To set the tone for the whole interaction, Amy was impatient with how long it took my wife to gather her things and get out of the car. Next my wife questioned if the tint could be rescheduled and done when the weather gets warmer due to the curing process taking longer in colder weather. Amy was dismissive of the question stating “The tint is put on in a heated garage.” That wasn’t what was being questioned. Next my wife asked if the tint had any kind of warranty on the product/work, to which Amy snipped “You’ll have to ask the sales manager”. Then it was a bit of a process to get the loaner because my wife had my credit card because hers was recently compromised and we haven’t received her new card yet. Also my wife only had a digital copy of our insurance card and Amy had to get something to take a picture of it. During the whole process Amy acted like my teenager acts when I ask them to do a chore, inconvenienced and like she’s doing me a favor by doing what I need done. My wife hesitates to take a vehicle in for service because most service dependents treat women differently than men. This interaction was the worst she’s ever experienced at a service department. It had my wife quite upset, I had to take time out at work to calm her down and also time to call in to get the tint service rescheduled, which was done quickly when I called in and asked, not sure why it couldn’t get done by Amy when my wife asked. When we picked the vehicle up it was very dirty and covered in salt, same as when we left it. Wasn’t a huge deal but I assumed that it would get an exterior wash when it was there and now it can’t be washed for a while after the undercoating. Don More