Honda of Kenosha - Service Center

Sam was very helpful and did a great job of making sure that I understood everything that was done with my car in the service department. that I understood everything that was done with my car in the service department. More

Got in at my designated time, work was done quickly and to my satisfaction. Any service work that I have had done I have been completely satisfied with to my satisfaction. Any service work that I have had done I have been completely satisfied with More

The one and ONLY person I can trust and will treat me with respect is Joe Valente! The last Auto Butler visit I sat in the waiting room and heard your staff bad mouthing customers after they left or were with respect is Joe Valente! The last Auto Butler visit I sat in the waiting room and heard your staff bad mouthing customers after they left or were finished with their phone call. When it came time for me to get my car I was just given the keys and I had to go hunt for it. Joe Valente would never treat his customers like that! He is honest with them and lets them know what is best for their automobile. To be very honest with you, if it wasn't for Joe Valente, I would take my business somewhere else! I don't like being lied to. And I do not appreciate poor customer service. Honesty and a smile go a long way! Treat your customers the way you would want to be treated and they will keep coming back. I believe this is Joe's way of treating customers. So unless it is an emergency, I will turn around and walk out before I allow myself to be treated poorly again! That is why I schedule my appointments to make sure that ONLY Joe Valente is my technician! You might want to have your staff model after him. When I was there for this visit, a couple came in and she was very angry and called her Honda a lemon and she would never buy another Honda. Joe was calm and talked with her and got her the assistance she needed. I was very impressed by the way he spoke with her! At no time did he lose his temper, but just calmly spoke with her and addressed the issues that she was having! I would think that you would want ALL your technicians to treat customers like this! I hope that you allow Joe to know what a professional and outstanding job he is doing. People need to hear what they are doing right just as much as when they do something wrong. So print this out and commend Joe on his excellent service! Thank you Joe! Keep up the excellent work! It's because of you that Honda of Kenosha has my business! More

Was able to make an appointment several days out and the problem with my vehicle was resolved. Would have given a higher rating if there had been a loaner vehicle or if they got my car back same day. It problem with my vehicle was resolved. Would have given a higher rating if there had been a loaner vehicle or if they got my car back same day. It took a day and a half. More

Quick service friendly staff Marc was very detail oriented I recommend the service department to anyone they will definitely take care of your needs. Thanks oriented I recommend the service department to anyone they will definitely take care of your needs. Thanks More

Great customer service at Honda of Kenosha. The service department employees truly care about giving great service to each customer. Generally work with Joe who is a caring individual, not a pushy person b department employees truly care about giving great service to each customer. Generally work with Joe who is a caring individual, not a pushy person but alerts us on what our cars are in need of. More

Amy did a great job with my oil change and remote start. She was very nice in person and over the phone as well as the lady I spoke to when picking up my car. She was very nice in person and over the phone as well as the lady I spoke to when picking up my car. More

The service department was fabulous. Easy and quick to schedule. They were extraordinarily friendly. Communicated really well, had the work done quickly, and provided a shuttle so I wouldn’t miss work. schedule. They were extraordinarily friendly. Communicated really well, had the work done quickly, and provided a shuttle so I wouldn’t miss work. More

The service center is always clean. The servicemen have always been polite, explains what they will be checking then letting me know what needs to be done in the future. Appreciate that always been polite, explains what they will be checking then letting me know what needs to be done in the future. Appreciate that More

The recommended service was well done in a timely manner. Marc the service rep was very professional and knowledgeable. I bring all my Hondas to this dealership for service Marc the service rep was very professional and knowledgeable. I bring all my Hondas to this dealership for service More