Honda of Ocala

GREAT EVERYONE WE DEALT WITH WAS HELPFUL AND COURTEOUS. THE CAR WAS PREPPED AS WE DEALT WITH FINANCE AND NICK FOLLOWED ME HOME TO PICK UP MY CHECK. EVERYONE WE DEALT WITH WAS HELPFUL AND COURTEOUS. THE CAR WAS PREPPED AS WE DEALT WITH FINANCE AND NICK FOLLOWED ME HOME TO PICK UP MY CHECK. More

Good experience from start to finish. My wife and I came into the dealership not knowing what to expect, as we have had bad experiences at other dealerships in the past. Frank Maiorino was My wife and I came into the dealership not knowing what to expect, as we have had bad experiences at other dealerships in the past. Frank Maiorino was our internet sales representative and treated us with respect and in a professional manner. Frank was thorough in the explanation of the features of the vehicle that we ended up purchasing and was more than willing to answer any questions that we had. I would definitely purchase another vehicle with Ocala Honda. We also had a great experience with the financial manager: Kenneth Daniels. Ken was no pressure and did not attempt to sell us a warranty package that we did not want. He worked with us, knowing our payment restrictions, and came up with a warranty plan that was affordable and covered the items that we felt were important. More

AWESOME! Sam Ferron sure knows how to treat a customer. I am sure that the owner of Honda of Ocala, Mr. Jenkins, culled through alot of fine sales people and picked the cream of the crop but I was fortunate I am sure that the owner of Honda of Ocala, Mr. Jenkins, culled through alot of fine sales people and picked the cream of the crop but I was fortunate enough to get THE BEST, Sam Ferrron. From the moment we met there was never any pressure, respectful and excellant customer service. He helped me figure out what I wanted, made the trade-in effortless and then spent alot of time explaining all the new technology, set up my blue tooth phone, sirus and even exchanged all the stuff I had in the trade -in into my new auto while I was with the finance manager.....flawless. I even feel I made a friend and how many car salesmen can you say that about? So to you Mr. Jenkins kudos to you for assembling a fine team and to my friend SAM the Man - Thank you with deepest gratitude. I will recommend you to anyone who is interested in buying a car. Til we meet again. Bobbi Kauffma More

Maintenance Work not Being Done Parts Being Double Charged . I came into the dealership on 11-13-18 to get an oil change and tire rotation. I had marked my tires on the driver side D1 and P2. After the work wa . I came into the dealership on 11-13-18 to get an oil change and tire rotation. I had marked my tires on the driver side D1 and P2. After the work was completed, I paid for the service. I saw that the tires were not rotated. I showed the service manager the markings on my tires and he had the tires rotated. I wasn't sure if my oil changed was done. The service manager wasn't sure either but he didn't offer to have it changed. I made a few phone calls and sent out a few emails to Honda Customer service. I received an email from the Director of Service at Honda of Ocala wanting to set up an appointment to have my oil changed again. He apologized for the maintenance not being done. This oil changed I was not charged for. My question is why did I have to go through all this? Now, I feel every time I bring my vehicle for service I have to somehow figure out whether the work was done. I went to the dealership on 1-8-19 to buy parts. I paid for the parts with my credit card. Today the 11th of January I got a fraud notice from my credit card company that parts department double charged my credit card. Now I have to waste time to fix that issue. They also ordered the wrong parts so we had to wait another day to get the right parts I went to the dealership on 1-10-19 to have my door checkers replaced. It is covered under warranty for my 2018 Honda Ridgeline. The original door checkers were defected I bought the new parts from that dealership. The service tech wanted to charge me $250 dollars to install the checkers. I told him it was under warranty but he would not listen. I told him not to do the job. I went to another Honda Dealership and they covered under warranty. More

Respectful, no pressure and excellent customer service Purchasing a vehicle can be extremely aggravating. After visiting several dealerships in the area I went to Honda of Ocala. Alex helped me find my per Purchasing a vehicle can be extremely aggravating. After visiting several dealerships in the area I went to Honda of Ocala. Alex helped me find my perfect car and the sales deal didn't take all day! More

Buying a used car I did business with Bari Barlow and Ryan Watchler both of these guys have been amazing very understanding very informative. Had a great experience buy I did business with Bari Barlow and Ryan Watchler both of these guys have been amazing very understanding very informative. Had a great experience buying a used honda pilot. More

Great Dealership We have purchased two Honda CR-V’s in the last three years. Each time we have used Frank Mairorino. He is the best, most caring salesmen we’ve ever de We have purchased two Honda CR-V’s in the last three years. Each time we have used Frank Mairorino. He is the best, most caring salesmen we’ve ever dealt with. He goes out of his way to make sure you are happy before you purchase an automobile. The dealership as provides outstanding service. Everyone at Honda of Ocala is polite and courteous and willing to go beyond expectations. I highly recommend both Frank, the service department as well as the overall dealership. More

Awesome service! Sam was an amazing salesperson. He was very helpful with making my purchase. I will definitely refer Sam to someome I know. Very happy that I came i Sam was an amazing salesperson. He was very helpful with making my purchase. I will definitely refer Sam to someome I know. Very happy that I came in. More

Another Honda CRV for Me! I've been a big fan of Hondas for decades. Love everything about them. Had a great experience working with Alex Bowers on Monday. He was extremely kno I've been a big fan of Hondas for decades. Love everything about them. Had a great experience working with Alex Bowers on Monday. He was extremely knowledgable. I never felt pressured or manipulated. He worked with me to find the best option for me. I'm very happy and would definitely recommend! More

Wonderful, Awesome, Fantastic experience. A friend recently purchased a CR V from Ocala Honda and raved about his buying experience especially with his sales person and how pleased he was wi A friend recently purchased a CR V from Ocala Honda and raved about his buying experience especially with his sales person and how pleased he was with his car. He recommended that I look up Larry Lopez, Sales Consultant, if I was interested in buying a car. He said " you won't be sorry". I needed a car that was easy to get into for my wife and after checking my friends CR V for that feature I was hooked. On 12/31 I visited the dealership and asked to speak with Mr. Lopez. He was the real deal as described by my friend. In the midst of a Internet Failure he was calm cool and collected during negotiations. All systems were down.. He was very knowledgeable and easy to communicate with. I must admit that the computer failure absorbed more time then I planned for because of other commitments I had for the day. He assured me that the powers to be were working to solve the issue and to please standby. After all was said and done I have a new CR V, my wife is happy and so am I. More