Honda of Ocala

REVIEW OF GENERAL MANAGER, STEVE HOGGLE THIS REVIEW IS ONLY ABOUT STEVE HOGGLE, GENERAL MANAGER AT HONDA OF OCALA: I HAVE BOUGHT 4 HONDA ODYSSES DURING THE PAST 10 YEARS FROM HONDA OF O THIS REVIEW IS ONLY ABOUT STEVE HOGGLE, GENERAL MANAGER AT HONDA OF OCALA: I HAVE BOUGHT 4 HONDA ODYSSES DURING THE PAST 10 YEARS FROM HONDA OF OCALA, (DIFFERENT SALES PERSONS} THE MAIN REASON FOR GOING BACK IS THE GENERAL MANAGER, MR. STEVE HOGGLE. THIS MAN IS THE MOST DECENT AND NO-NONSENCE PERSON I HAVE EVER MET AT ANY DEALERSHIP. I DO ADMIRE HIS INTEGRITY AND HIS HONESTY. HE TREATS THE CUSTOMER WITH UPMOST RESPECT. HE HAS ADDRESSED ANY CONCERN I HAD OVER THE YEARS, ENSURING THAT I LEFT A SATISFIED CUSTOMER. BECAUSE OF MR HOGGLE, I ONLY BUY CARS FROM THIS HONDA DEALERSHIP. REST ASSRED THAT YOU HAVE A VERY VALUABLE GENERAL MANAGER WORKING AT HONDA OF OCALA . I HAVE BOUGHT MANY CARS OVER 50 YEARS SO I HAVE MET A LOT OF MANAGERS. HE BEATS THEM ALL. THANK YOU STEVE. HOOSH AMERI OCALA, FL More

A great car-buying experience I went in to test drive (and was planning on purchasing) a 2014 Honda CR-V. I walked into the showroom and Ramy was the first to speak. I told him wha I went in to test drive (and was planning on purchasing) a 2014 Honda CR-V. I walked into the showroom and Ramy was the first to speak. I told him what I was interested in, but they didn't have my preferred color choice. Ramy encouraged me to look at the 2015 and promised he would give me a great price if I decided to go with that car. From there it was just easy! I spent about 2 hours there initially, doing a test drive with Doug Brown (a wonderful, kind, and helpful person!) and learning about the features of the 2015 CR-V. Then I spent very little time with Ramy crunching numbers - and came away with a very fair price in a range that was satisfactory to everyone. I didn't feel like I was being taken advantage of or patronized - and that's important, being a female who was doing the whole deal, start to finish, on her own. I then came back a few hours later, and spent less than 2 more there to finish the deal. By the early evening I literally had a TEAM of people working with me. Ramy, Mike Lehman, and Doug Brown were all great. They met the rest of my family when I came back to sign all the paperwork, and gave us hugs before we left. Mike even insisted that we take a family photo in front of the new motorized family member, with my kids jumping up and down. Thanks everyone for the family photo, but more importantly, the family treatment! More

Making the impossible, possible! To begin with, I purchased my very first Honda back in 2012. At the time, I had recently been involved in 2 car accidents totaling both vehicles. S To begin with, I purchased my very first Honda back in 2012. At the time, I had recently been involved in 2 car accidents totaling both vehicles. So to say the least, I was in need of some HELP asap! A few months prior to my visit to Honda of Ocala, my father has purchased a brand new Honda from Mike Lehman and had an awesome experience. So when it came time for me to put my big girl pants on, to Mike I went. I was a nervous wreck when I showed up at Honda of Ocala! I am not the biggest fan of dealerships and the salesman’s. As soon as I sat down with Mike I knew this was going to be a good experience. He took the time to listen to me explain all the commotion in my life and immediately made me feel important and like I was worth his time. I was instantly comfortable! Mike then took the time to find out my budget and what I could comfortable afford for a car payment. Where in my past experiences with car salesman, what you see is what you get and if you can’t afford it, then sorry. So long story short, I was able to drive away in a BRAND new 2012 Honda Accord on my birthday!! Such an awesome feeling. In addition, to Mike being such an awesome guy back in 2012, my husband and I decided we would go nowhere else but back to Mike to purchase our next vehicle. The Accord was still in very good condition but with a little one the way, it was just not big enough for us. So we loaded up and to Ocala we went. Once we got there it was like reuniting with old friends. Everyone remembered who we were and knew us by name. Talk about AWESOME feeling!! My husband and I knew exactly what we were going for, the Honda Pilot! Mike took 3 hours out of his day to make this possible for us. The first 2 hours were scary! Due to the fact my husband and I recently had bought a truck and a home, Mike was having a hard time trying to make our wishes come true. Mike was back and forth in and out of the business office at least 5 times. When he come back for the 5th time he had this disappointed look on his face, which is when I knew nothing else could be done. He sat down and said “ok, I have one option for you and it is the only thing I can do. I can put you in the CR-V sitting right there in our show room, tint the windows and your payments will be under your price range”. So my husband and I got up to take a look at the CR-V and as soon as I stood up I busted into tears. I was so upset, I thought for sure I would be able to get my dream Pilot. We walked back over to Mike, sat down and said “we will just keep our Honda Accord” Mike said “are you sure?” I said “yes, I really like the Pilot and if I can’t have that I will just keep what I have”. Mike lowered his head and said “ok”. He walked back into the business office to share the news. He was in there for about 20 minutes, then he comes walking out of the office for the 6th time with this HUGE smile on his face and all I could think to myself is, well he is happy! Which made me feel even sadder. Before he could make it over to his desk he says all bright eyed “OK! It is yours”. I replied “but we don’t want the CR-V Mike” he said “I know that, I am talking about your Honda Pilot!”. Talk about HAPPY!!! I immediately busted into tears. He made something go from not possible to here are your keys. If you want your wishes and hopes to come true, I highly recommend you go see Mike Lehman at Honda of Ocala. If he can do it for me twice, as well as my father, he can DEFINITELY do it for you! Not only will you gain an amazing friendship with a car sales man, but a second family! More

Service Department takes advantage of Senior Citizen I sent my mother in to Honda of Ocala Service department to get here tires rotated on her 2008 Accord. She had a coupon to have the work done for $10 I sent my mother in to Honda of Ocala Service department to get here tires rotated on her 2008 Accord. She had a coupon to have the work done for $10.00. Instead they give here an oil change. Her oil had just been changed a week prior with synthetic oil. They change here oil with conventional oil and send her on her way. I reviewed her bill noticing that they did an oil change and did not rotate her tires. More

I've bought 2 cars already from Mike! Plan on a few more If you're looking for a great guy to help you go no further, Mike helped me get into an amazing Civic that I love and helped my son find a car that he If you're looking for a great guy to help you go no further, Mike helped me get into an amazing Civic that I love and helped my son find a car that he too loves. We couldn't be happier! Mike will get you a great deal and won't let you leave the dealership until you are satisfied. He goes well out of his was to make sure every customer is 200% satisfied. With the experience and friendliness, why would you ever go to anyone else?! More

Knockdown service ! What a great experience I had with Honda of Ocala. Told Ovi what u a looking for and he found me exactly what I needed. Ovi made the entire experience What a great experience I had with Honda of Ocala. Told Ovi what u a looking for and he found me exactly what I needed. Ovi made the entire experience a breeze and he process was very smooth. I would recommend Honda of Ocala to anyone in the market for a nice new or used vehicle! More

An excellent experience and memory!! I highly recommend Honda Ocala and make sure to ask for Ovi. First class customer service from start to finish! Each step of the process was flawless I highly recommend Honda Ocala and make sure to ask for Ovi. First class customer service from start to finish! Each step of the process was flawless and executed efficiently. He took the time to answer all my questions, without being pushy or rushing, very friendly and personable. He was very knowledgeable and attentive to what I wanted. Ovi helped me make one of the greatest holiday memories for me :-). More

Excellent Experience...Twice Purchased two vehicles from HOC recently, worked with Ovi and Lucy both times. Friendly, helpful, straight forward approach on both occasions. Look Purchased two vehicles from HOC recently, worked with Ovi and Lucy both times. Friendly, helpful, straight forward approach on both occasions. Look forward to future deals. More

The real truth of the previous review Yes, I previously wrote a glowing review of our experience with Honda of Ocala primarily because of Mike Lehman and his glorious efforts in saving the Yes, I previously wrote a glowing review of our experience with Honda of Ocala primarily because of Mike Lehman and his glorious efforts in saving the day which he did vallantly. Yes, I would recommend him to this day. However, let me follow up on our to the truth of our experience which I do not think he was totally aware of. I was helping my daughter, a single mom whose car blew up and was about to lose her job because she could not get to work or take her child to daycare because of transportation. She is 22 years old and this was her first time buying experience and for both of us it was a tremendous stressful situation. I was helping her remotely as I live in a different city therefore, we put our trust into Honda of Ocala to do the right thing. Why is it that when you are struggling with credit issues, no money for down payment, you are a woman (yes, there is discrimination in this industry), you work hard for your money and are honest you are ripped off and taken advantage of? On the other hand, if we had stellar credit, several thousand dollars to put down, we would indeed gotten that incredible deal of a lifetime! We did not however. We are poor, struggling and were ripped off by Honda of Ocala! The days prior to getting this car was extremely unbelievable! My daughter was yanked back and forth, made to wait in the parking lot for who knows what for hours in a parked vehicle with her three year old in the car only to be told after three hours to come back tomorrow!! She was never given an opportunity to see the car that was proposed to us, never given an opportunity to test drive any vehicle, never given any choices!! We were told this is it when we arrived to the dealership to close the deal the car was still on the lot with the price in the window still for sale! As in my previous review, we were there again for at least five hours.....back and forth, back and forth....not once was she offered to drive or even see what we were going to be offered. I had no idea! Finally, she drives off with a very happy face and we were exhausted emotionally, physically and financially! She drives the car and hears a rattling noise continously. Takes it to our longtime family mechanic and her Dad (he is very knowledgeable mechanically), turns out to be a valve issue. Diagnosis is engine replacement!!! Now if Honda of Ocala had done their stellar vehicle service as they say they have done, they would have certainly noticed this as every other mechanic noticed immediately without hesitation. How did Honda miss it? Inept mechanics perhaps? Selling us a car knowingly with severe mechanical issues? My guess is both! I have asked them to cancel and void this deal in it's entirety and Mr. Rick Carpenter's response was for me to come in and sit with him and have tea....I am not going to go in and be intimidated by them anymore. This can be handled in other manners besides a face to face. I spoke to a auto wholesaler in my area Alachua today who told me what we financed the vehicle for is totally not what the car is even worth!! Again, we were totally ripped off. In summation, I had to come up with a large deposit which I can't afford, my daughter can't afford, she can barely make the payments on her wages and child support, and now we have to pay to replace a new engine for a car that Honda of Ocala knew was bad.....they knowingly sold us a bad car because we were desparate women plain and simple. I want the deal cancelled immediately! More

The deal of a lifetime! Incredible Mike Lehman! After an exhausting couple of days in trying to find the perfect fit for my daughter who is a single mother of two children, with meager means and of After an exhausting couple of days in trying to find the perfect fit for my daughter who is a single mother of two children, with meager means and of course, the right payment with which she will succeed with to build the beginning of her financial life with was crucial. We were a true challenge for Ocala Honda, Mike Lehman, Sam Ferron, and everyone else at Ocala Honda whose tireless, and unrelenting efforts to truly help us finally came to fruition! To see her bright smile, the restoration of her confidence as she drove away in the perfect car for her, as her Mother, has made my life complete. Mike Lehman was amazing and his determination to personally see to it that her first time car buying experience as challenged as it may have been, will leave a lasting impression on her future decision making, what it takes to achieve excellent customer service, and the comraderie with which to do what it takes to get a job done for the consumer has set the standards extremely high. In a day of overcoming many obstacles, Mike saw to it that our personal needs were met during our lengthy day at Ocala Honda. He personally escorted us to lunch knowing we weren't that huge of a money making deal but nonetheless, took the time away to take care of us, well, I do not have the words to truly express my gratitude to him and the entire staff of Ocala Honda! I can emphatically recommend him to anyone seeking an honest, caring, outstanding, loyal man. He restored my faith today in that there are still a few really good hearted people who truly want to help you succeed and what he did for me and my daughter today will forever touch my heart. Thank you Mike and Ocala Honda. Andrea and I will forever be loyal customers! Linda L. Vostrejs More