Honda of Staten Island

20 year customer will not return. I have been dealing with Staten Island Honda for nearly 20 years and have generally left satisfied with the price. My current lease is up soon so I pa I have been dealing with Staten Island Honda for nearly 20 years and have generally left satisfied with the price. My current lease is up soon so I paid a visit to start talking prices for a new vehicle. I was simply laughed at and handed a card. I've been dealing with leases for years and I am used to the game of haggling that goes on. I also am not naive enough to ask for an unreasonably low price. I do not appreciate being laughed at. Staten Island Honda does not have to sell me a car. That this their preoperative. I have plenty of other options to go elsewhere. However, there is no reason for the rudeness. I am a customer, not an interloper. I've heard from other people that the sales department at Staten Island Honda has gotten very cocky and rude. I suppose that they know that Honda is a great brand (the best for the money, in my opinion) and that loyal Honda customers will always buy the car regardless of their salesmanship. They are correct that I will always buy Honda. However, I will buy from another dealership or even a leasing agency. I will not give my business to Staten Island Honda this time around. I know plenty of people that have stopped going to Staten Island Honda because of the rudeness of the salesman there. They now give their business to Bay Ridge Honda (right over the bridge) or one of the local and nearby leasing companies. More

Rude!! My wife and I went here today to test drive a CRV. When approached by the salesperson he was very rude since we did not have an appointment. He said t My wife and I went here today to test drive a CRV. When approached by the salesperson he was very rude since we did not have an appointment. He said they don't usually test drive on Sundays?!?! and they were very busy (there was one other family there already being helped!) So we walked out and said we will just go across the street to Subaru. Then we realized they have the same owners. We will be purchasing our car from Brooklyn or New Jersey! More

I feel like they could care less Shocking that Honda allows this place to operate under its brand. The only good news was that I found the make and model and color car i was looking Shocking that Honda allows this place to operate under its brand. The only good news was that I found the make and model and color car i was looking for with low milage. In short the only good thing about this place was its inventory and that needed some work as i will explain. The negatives of my experience with Staten Island Honda are many. For starters the car was a 2011 (making it just about 5 years old)...when I asked the salesmen if it was certified pre-owned he said they do not certify anything older than 3 years. I found out that this is true on a dealer to dealer basis and that they could have certified the car for me but didn't. Not only would they not certify the car they would not budge on "internet' price, which was very frustrating considering drove 2 hrs each way to get the car. The layout of the dealership is even shady. They sit you in a corner cubicle away from the manager's office so that when they go ask on for a better deal you cannot actually see them do it. My salesman could have went to the bathroom for all I know. He came back and said I’m sorry I asked and we can’t move on this proce. Oh! and the car came with 1 key! I had to pay 100+ dollars for a spare...they refused to make one for me. Not wanting to commute a second time I hoped that I would be able to take the car right away but was told I had to wait a day because they had to get car "ready for me". I asked if that meant they would touch up areas of the car where there were small chips of paint and scratches on rear bumper and I was told “yes we will do the best we can but we need to get the car inspected and cleaned for you.” The touch up work was minimal if any at all. Since they would not budge on the price and I asked them to thrown in a free touch up paint pen and the salesmen Ray told me that they would have to order it because Honda no longer uses taffeta white (According to my local Honda dealership this is a very popular color and they had the pen in stock for 12 bucks). Other annoying aspects to my experience with the car and SI Honda was: The car came with no user manuals at all. The front plastic license plate holder was broken. It has since been replaced for 14 bucks from amazon. The radio was locked upon purchase (thank god there was a sticker with code in glove box). The second most unbelievable part of the experience (first being no spare key) there was no jack or tire iron in the trunk. I still cannot believe that they got that one past me. It still is unthinkable that a Honda dealership selling a used vehicle (A Honda) would not pay attention to small details that would be relatively cheap to better serve their customers. I give this Honda dealership a big thumbs down. I feel like the people there could care less if I bought a car from them or not. As for financing look out! These guys are snakes. I have excellent credit and they offered me 6.5%. I was able through my car insurance's bank get 3.5% and I am sure if I shopped around more I could have done much better. More

GOOD EXPERIENCE I USUALLY DONT LIKE TO PURSHASE A CAR IT CAN BE A HASSLE.BUT ARKADY ABROMOVICH WAS COURTEOUS, PROFESSIONABLE AND KNOWLEDGEABLE.I WAS GLAD EVERYTHING W I USUALLY DONT LIKE TO PURSHASE A CAR IT CAN BE A HASSLE.BUT ARKADY ABROMOVICH WAS COURTEOUS, PROFESSIONABLE AND KNOWLEDGEABLE.I WAS GLAD EVERYTHING WENT WELL. More

Very good service I got my second Honda Accord at Staten Island Honda. Service and people were very good as usual. Arkady was great. He helped us a lot. We didn't ha I got my second Honda Accord at Staten Island Honda. Service and people were very good as usual. Arkady was great. He helped us a lot. We didn't have any problems, he answered all the questions and gave us very good advice. He is very knowledgeable, nice, professional and very kind. We appreciate his help, thank you very much. More