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Honda of Valley Stream

Valley Stream, NY

Overview
Employees
Reviews
Vehicles
4.6
4,273 Reviews
Honda of Valley Stream, NY has been serving drivers in Brooklyn, Queens, the Five Towns, and Long Island since 1982. Family-owned and operated, Honda of Valley Stream has always kept the same automotive philosophy in which our customers always come first. Treating our customers like family is what has allowed us to remain successful in a world full of high-pressure and impersonal sales. With over 30 years of efficient service and great personal relationships, we look forward to serving our drivers in our community for many years to come! Honda of Valley Stream carries the latest Honda models and Offers Specialized Car Service because, when you're happy - we're happy! We would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business. We take pride in personalizing your experience. Whether you're looking for a new Accord, Civic, CR-V, HR-V, Pilot, or a pristine used car, we would be happy to help you find the perfect match. Our first and foremost goal is to make your car-buying and ownership experience better than any other you've had near Hempstead, Elmont, Lynbrook and beyond. If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
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164 Sunrise Hwy

Valley Stream, NY

11581

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Showing 4,273 reviews

November 15, 2023

Horrible service. I will not return to this honda service center. Your manager Marcel is very unprofessional and your staff is also rude and unprofessional. Wait More

by rocpr75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Sanchez
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Nov 22, 2023 -

Honda of Valley Stream responded

We apologize if you feel an hour is too long to wait for an oil change, however it is our standard time for the task. Please reach out if you would like to discuss this matter further to Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

Nov 22, 2023 -

rocpr75 responded

Again i arrived at 700 and still by 900 my car was not ready. That is NOT an hour. It was two. My car was NOT delivered until 930. 2/12 hours.

Nov 22, 2023 -

rocpr75 responded

Also my complaint was edited. Thank you.

November 15, 2023

Service was fast, and the staff was respectful. I will return to Honda of Valley Stream More

by Shydae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have exceeded your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

November 15, 2023

Fast efficient and the staff was friendly and nice. 10/10 would recommend to everyone. More

by A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Ron-Suarez, Daniel Sanchez
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Nov 21, 2023 -

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have exceeded your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

November 14, 2023

Daniel explained pricing for the services and was very pleasant. Entire team was good. Thanks! More

by michaelhengler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
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Nov 21, 2023 -

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have exceeded your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

November 14, 2023

I was quoted a different price over the phone. When i came into the dealership there was a higher cost that I had to pay. This wasnt communicated prior to the technician performing the work. More

by TIFFANY_SWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember the name
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Nov 28, 2023 -

Honda of Valley Stream responded

We are so sorry that your experience with us was not what you expected. Our service manager went back and listened to the call to you from our service advisor. The price the advisor quoted you over the phone was the same exact price on the invoice. The advisor quoted you correctly. If you have further questions or concerns, please reach out to Willie Meija, our service advisor, at 516-812-5302.

November 13, 2023

Very good customer service, the staff are very well trained overall if I could give a 100 stars I would Do it a 100 times my go to place for my car service More

by marviarodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 13, 2023

Clara was very pleasant and informative. She provided me with an explanation of the services being rendered and how long I would have to wait. This made it a great experience because I knew More

by LIANDRADE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 10, 2023

Very good timing. I waited for about one hour and ten minutes , and received very good services. More

by samwongacct2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinski
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Nov 10, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. Thank you for taking the time to review your experience, and we look forward to working with you again. Please reach out if there is anything additional you need assistance on. Take care!

November 10, 2023

I would like to thank CLARA TORRES my service advisor and Honda of Valley Stream for making sure my car needs are met with excellence. If you want the best service and a wonderful smile go Clara she is alway More

by E.Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 10, 2023

Alex is a great service manager. The waiting area is clean and quite. I usually can work remote there. More

by mrscottdowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

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