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Honda of Valley Stream

Valley Stream, NY

4.6
4,241 Reviews
Honda of Valley Stream, NY has been serving drivers in Brooklyn, Queens, the Five Towns, and Long Island since 1982. Family-owned and operated, Honda of Valley Stream has always kept the same automotive philosophy in which our customers always come first. Treating our customers like family is what has allowed us to remain successful in a world full of high-pressure and impersonal sales. With over 30 years of efficient service and great personal relationships, we look forward to serving our drivers in our community for many years to come! Honda of Valley Stream carries the latest Honda models and Offers Specialized Car Service because, when you're happy - we're happy! We would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business. We take pride in personalizing your experience. Whether you're looking for a new Accord, Civic, CR-V, HR-V, Pilot, or a pristine used car, we would be happy to help you find the perfect match. Our first and foremost goal is to make your car-buying and ownership experience better than any other you've had near Hempstead, Elmont, Lynbrook and beyond. If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
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164 Sunrise Hwy

Valley Stream, NY

11581

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Showing 4,241 reviews

May 19, 2023

Brianna was great, professional, courteous, knowledgeable and helpful. Didn't meet mechanic but he was also very helpful More

by ILOVEHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
May 22, 2023 -

Honda of Valley Stream responded

We appreciate you, the time you took to leave this review and your business. Thank you for recognizing Brianna for all of her hard work. Let us know if there is anything we can do for you.

May 18, 2023

Very easy to deal with Paul, pick up was a little long but all good More

by BGUADARRAMA2001
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Goldstein
May 19, 2023 -

Honda of Valley Stream responded

We appreciate your great review and are always working to improve timing. Please let us know if there is anything that we can do for you.

May 17, 2023

Ordered tonneau cover on line. Order was processed after payment was made then was canceled. I called the parts department to find out why the order was canceled. The parts person More

by Garussell10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike and Oscar
May 19, 2023 -

Honda of Valley Stream responded

The customer came in and we ordered the part that they needed. The weight and dimensions listed on the website were not correct. It showed the part being 70x10.7x6 and in reality, it is 79x32x9. Additionally, the shipping price jumped from $110.27 since to anywhere from $325 to $425 depending on the shipping company. We checked with them to see if any were cheaper, but there were not. Due to both issues, the order was cancelled. The only alternative we could think of was offered when we explained to the customer that it would be cheaper to buy it from a local dealer and apologized for the inconvenience. We know the customer was disappointed, but feel we offered the best customer service we could considering the circumstances.

May 19, 2023 -

Garussell10 responded

I would have been willing to compromise on the shipping. However that was not a concern of the dealership. Received nothing but a shallow “sorry” for a mistake not of my making.

May 17, 2023

They was so patient and they give me all assistance I need. They know are to take care customers. More

by Donajj25
Workmanship
Recommend Dealer
Yes
Employees Worked With
Gary Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rabi Khan
May 18, 2023 -

Honda of Valley Stream responded

Thank you for the amazing review. We work hard to make sure our customers get the care they need. Please let is know if there is anything that we can do for you.

May 16, 2023

Non complicated service was way overpriced after taking a survey of local competitors. Continued with the service as the dealership was already doing an unrelated recall update and didn’t want to lose anymor More

by SEANEDWARDSESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna
May 22, 2023 -

Honda of Valley Stream responded

We apologize for the negative experience you recently had at our dealership. We value our long term, as well as, our future customers. Please reach out to our Service manager, Willie Meija, to directly speak to him further about this matter at 516-812-5302.

May 16, 2023

Excellent. Thank You! Very efficient service. The waiting area was clean and comfortable. Coffee and vending machines were available. More

by YVESLINE.AUGUSTESWANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Zapata
May 17, 2023 -

Honda of Valley Stream responded

Thank you for the review. We appreciate it and you. Please reach out if there is anything that we can do for you.

May 15, 2023

Great staff. They work fast and efficiently. My rep was very helpful and knowledgeable. She was willing to work with me as well on my repairs. More

by gentilleaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Honda of Valley Stream responded

We try very hard to be fast and efficient while doing the highest quality of work. Thank you for recognizing this. We appreciate it and the time you took to leave this review.

May 15, 2023

Always a great experience, staff is friendly and courteous. Definitely recommend this dealer for anyone looking to get their vehicle serviced. More

by POOBZ2305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez
May 16, 2023 -

Honda of Valley Stream responded

We appreciate this amazing review. We love our repeat customers. Please let us know if there is ever anything that we can do to help you.

May 14, 2023

This was my first visit for inspection and 20,000 mile service and 2 recalls. I was very pleased with the level of customer support and care shown. Scheduling was easy and drop off was fast and efficient. More

by jbaker4219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember the name of the young lady at the desk who did the intake but she was lovely.
May 15, 2023 -

Honda of Valley Stream responded

What an amazing review. Thank you for taking the time to leave it. We appreciate having you as a customer and look forward to continuing to work with you. Please reach out if there is anything we can do for you.

May 13, 2023

everybody very kind of sales and easy buy the car Mr Kim explained everything the car More

by hwyhsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Honda of Valley Stream responded

We are so pleased that Kevin Kim could take such great care of you. Thank you for the time you took to leave this review. Please reach out if there is anything we can do for you.

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