Honda of Valley Stream

Even with an appointment at 7:30 am, I still waited almost 3 and 1/2 hours for an oil change, inspection, and 2 recalls which all that was needed was a computer update. I had to ask if my cat was done almost 3 and 1/2 hours for an oil change, inspection, and 2 recalls which all that was needed was a computer update. I had to ask if my cat was done at 10:45 and the service rep Brandon was like ohh ummm ohhh yeah its done. If I hadn't asked I would have been sitting there longer!! And this isn't the first time..this happened the last time too but instead of calling my cell or even walking over to the waiting area to call my name...the service rep was calling my home number!!! That was another 4 hour ordeal for an oil change! More

The issues with my vehicle was misdiagnosed and I was given an incorrect pickup time of a couple of days. That time eventually became over three weeks. The initial service advisor ignored over 20 calls f given an incorrect pickup time of a couple of days. That time eventually became over three weeks. The initial service advisor ignored over 20 calls from me and I had to call the manager multiple times to get someone to call me back. I would never recommend anyone use Honda of Valley Stream for service. Some Irony - While I had to wait weeks for a call-back regarding my car which was sitting there without being serviced, I got 3 calls and texts in the last few days asking me to rate them good on this survey. Just shows where their priorities are. Never Again! More

I've been a customer for about 16 years. For the last few years I have not passed my inspection and mechanics can't find the issue with my car. I have brought it in several times with a ch For the last few years I have not passed my inspection and mechanics can't find the issue with my car. I have brought it in several times with a check engine light on and still they cannot find the problem so every year for the last few years I am told go drive the car at 56mph for 15 minutes without breaking and come back. Every year it takes many tries to do this since of course NYC highways are always busy but eventually I get it done. Also, mechanics are working on my car but yet Honda has to charge me separtely the hourly fee for every item that is done. Ridiculous, why can't everything get done in an hour or two and charged. Last year I paid a little over $2,000 for service and most of that was for service for each item done. My records will confirm my years with this service department and what I have ridiculously paid. The manager Willie Mejia proceeded to talk to me as if I was a dumb female, big mistake. I no longer recommend this service spot. When Sam was manager it was definitely a great place. Unfortunately many of the mechanics and staff have left due to changes that were not for the best. The greeters and Marcel are great but sadly the place is not customer friendly anymore. Disappointed in how a faithful customer has been treated and I hope others realize this is not the place to go. More

I was delighted with the service I was provided. Excellent customer service. Mrs. Ada was accommodating and professional throughout my process. Mr. Garry was great at getting loans approved. Excellent customer service. Mrs. Ada was accommodating and professional throughout my process. Mr. Garry was great at getting loans approved. More

Great service George did a great job and kept me informed during the entire process during the entire process More

Was very good, professional and kind. Excellent service. Looking forward to seeing you soon. Best regards. Excellent service. Looking forward to seeing you soon. Best regards. More

I recently purchased a pre-owned certified Honda Accord from Honda of Valley Stream. Thanks to the salesperson, Mr. Jose Torres, my experience was painless. Mr. Torres is honest and genuinely helpful. He m from Honda of Valley Stream. Thanks to the salesperson, Mr. Jose Torres, my experience was painless. Mr. Torres is honest and genuinely helpful. He made the transaction without pressuring me and made himself available through the entire process. I highly recommend him and Honda of Valley Stream. Mr. Torres I definitely am asset to this establishment. More

The staff is awesome, This is a great place to have your car serviced. I would definitely recommend this dealership . car serviced. I would definitely recommend this dealership . More

I got the service I was expected to receive the workers were very professional d was very kind were very professional d was very kind More

I deal with Jamie and he is the best, I have dealt with him before, he is so kind, humble and does right by you all the time. Thanks Jamie!!! him before, he is so kind, humble and does right by you all the time. Thanks Jamie!!! More