Honda of Valley Stream

One of the worst experiences I’ve ever had at Honda as a customer since 2003. I arrived at 8:30am but was kept waiting for four hours for transport home that never came despite several assurances. I walked customer since 2003. I arrived at 8:30am but was kept waiting for four hours for transport home that never came despite several assurances. I walked two miles home, at 3:30, I got a call that my car couldn’t get fixed because of many cars ahead of me, but I insisted that it was the second attempt to fix the truck at Honda, as my earlier appointment the week before was cancelled due to rain, so I had already missed two days of work. I was then ordered to come get my car at 4pm because it had been fixed. The worst part is that I was overcharged for the job and the problem that was supposedly fixed has only gotten worse. More

I came in for an oil change and tire rotation this past week. I arrived around 9:50 AM and wasn’t done until around 12 PM. Over 2 hours was a long time for those two things considering these are routine me week. I arrived around 9:50 AM and wasn’t done until around 12 PM. Over 2 hours was a long time for those two things considering these are routine mechanical work I was getting done. It wasn’t until I went over to my agent to ask the status of things that they told me my car was done, which makes me wonder how much longer I would have waited had I not said anything. When I got my car and left, within 5 minutes, my tire light turned on. I tried resetting it but within one minute, it turned back on. I had to turn around and go back to the dealer. They were confused to see me back, rightly so, as I was as well. I went to my agent who was equally confused. They then had to check out my car and it looked like someone working on it didn’t quite finish things properly so I had to wait another 10 minutes as they went to work on fixing what remained. Overall, it was a so-so experience. I was hoping it would be a complete 180 from what happened last time to me here, but it was a very mixed bag. More

Brittany a wonderful salesperson. Very helpful! She knows her job. I didn’t only leave with one car but I left with 2 brand new vehicles. Thank you Brittany Very helpful! She knows her job. I didn’t only leave with one car but I left with 2 brand new vehicles. Thank you Brittany More

It took too long for an oil change over 3 hours waiting time.It was a Monday hoping it is not a busiest day . It was first service on the car brand new purchased 6 months ago and under 2500 miles. Please t time.It was a Monday hoping it is not a busiest day . It was first service on the car brand new purchased 6 months ago and under 2500 miles. Please try to shorten time for such a service. More

My second time at Honda Valley Stream and I was fortunate to work with Mark. Mark is knowledgeable and clearly explained what was required for my maintenance and provided a perfect estimate for how long the to work with Mark. Mark is knowledgeable and clearly explained what was required for my maintenance and provided a perfect estimate for how long the repair would take. More

The waiting area is very comfortable and accommodating. There is very easy access to the bathroom.The workers are very friendly and nice. There is very easy access to the bathroom.The workers are very friendly and nice. More

Been a Honda customer for years. Location was convenient to return and lease another car. Location was convenient to return and lease another car. More

Great service dept and exceptional service. Mark S. explained my service needs clearly and kept me advised throughout. My car was done on time and within budget. Thanks Mark! Mark S. explained my service needs clearly and kept me advised throughout. My car was done on time and within budget. Thanks Mark! More

Clara very nice and professional. Good service. Explain every details what car need . Coffee very good Good service. Explain every details what car need . Coffee very good More

Exceptional service from start to finish. Gary Lin is beyond professional and made the whole process smooth from beginning to end Gary Lin is beyond professional and made the whole process smooth from beginning to end More