I had a 7:30am appointment for service: Oil and Filter
Change, Rear Subframe Recall service, two new tires, and intermittent USB connector on the center console. I dropped my vehicle off at 7:00 am. Fin
Change, Rear Subframe Recall service, two new tires, and intermittent USB connector on the center console. I dropped my vehicle off at 7:00 am. Finally around 4:00pm I was notified the car was ready for pickup. I don't understand why it took 9 hours to service my car. I was told the recall takes only about 2 hours. Adding tire replacement/alignment, oil change and USB diagnosis shouldn't take this long. I never got a call for any type of delay. There has been times in the past when I came only for scheduled oil change, yet it took three hours to complete. Also the two new tires that where installed were dirty. There was quite a bit white dusty film on the sidewalls. I had to go to a carwash to to make them look new. I would go to a to different service center if there was another one close.
More
by karl3587
Verified Customer
Verified Customer
Service Price Transparency
Sep 24, 2026 -
Honda of Valley Stream responded
Hi Karl, thank you for servicing with us. We apologize for the wait and the lack of advisor availability during your visit, and we hope it did not consume too much of your time. We appreciate you bringing this to our attention and are glad our driver was able to help get you back on track. Thank you for your patience.
I dropped my car off overnight.
They called me sa soon as the opened up and let me know if I have any questions please text me back
They called me sa soon as the opened up and let me know if I have any questions please text me back
More
by peteramakrides2323
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2026 -
Honda of Valley Stream responded
Hi there,
Thank you for the kind words! We are so glad your overnight drop off was easy and that you were contacted first thing in the morning with an offer to text with any questions. If you ever need anything, please do not hesitate to reach out.
They were very professional I ap
plaud them and they
will have my future business
will have my future business
More
by nevillearroyo787
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2026 -
Honda of Valley Stream responded
Neville,
Thank you for sharing your experience. It is great to hear the team was so professional, and we appreciate you applauding their work and entrusting us with your future business.
Kevin was courteous and kept me up to date w/the status
of my vehicle.
of my vehicle.
More
by georgeferg417
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2026 -
Honda of Valley Stream responded
George,
Thank you for sharing your experience with Kevin. It is great to hear he was courteous and kept you updated on the status of your vehicle. We appreciate you taking the time to leave a review.
work completed as asked.
Kevin was great and listened to my concerns. repaired an NO surprise charges
Kevin was great and listened to my concerns. repaired an NO surprise charges
More
by gerwiz
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2026 -
Honda of Valley Stream responded
Hi there,
Thank you for sharing your experience with Kevin. It is great to hear the work was completed as asked, he listened closely to your concerns, and the repair came with no surprise charges. We appreciate you taking the time to leave a review.
Haven't corrected the issue and never called me back.
This has been going on for 2+ months
This has been going on for 2+ months
More
by Steve k
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2026 -
Honda of Valley Stream responded
We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.
I’ve been using this location for recalls & repairs for
years and I always have a seamless appt at Honda of Valley Stream
years and I always have a seamless appt at Honda of Valley Stream
More
by cdgirllb
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Honda of Valley Stream responded
We truly appreciate the continued loyalty! We are glad every visit continues to be seamless and that the team consistently delivers. We look forward to seeing you at your next appointment and don't hesitate to reach out if there is anything else we can help with!
Very helpful stuff, they always ready to help.
Mr kazi are there awesome. I like that outlet
Mr kazi are there awesome. I like that outlet
More
by Rana
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2026 -
Honda of Valley Stream responded
We are so glad Kazi and the team are always there when you need them! We will make sure Kazi knows you appreciate him. Don't hesitate to reach out if there is anything else we can help with!
Mr. Kevin Singh was so nice & accomodating so w/ the
other workers who were incharged of the car.
other workers who were incharged of the car.
More
by rthmullaney
Verified Customer
Verified Customer
Aug 25, 2026 -
Honda of Valley Stream responded
We are so glad Kevin and the rest of the team made such a great impression! We will make sure Kevin knows you appreciated him. Don't hesitate to reach out if there is anything else we can help with!
Cool dude he handle business i was happy with the
progress of my car he always keep u updated on your car
progress of my car he always keep u updated on your car
More
by MAYSJAMES43
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2026 -
Honda of Valley Stream responded
We love that! We are glad he kept you informed every step of the way and got the job done. Don't hesitate to reach out if there is anything else we can help with!