Honda of Valley Stream - Service Center

Effectively got everything done with excellent customer service. Took care of seat belt recall and gas door issue as well as initial request of oil change. Thank you. service. Took care of seat belt recall and gas door issue as well as initial request of oil change. Thank you. More

All up to my expectations according to my normal service requirements. No issued incurred at this time. requirements. No issued incurred at this time. More

Know what they are doing, work as promised, nothing less than reel dealer parts,your car feel bran new when you left the service station they have done excellent work. than reel dealer parts,your car feel bran new when you left the service station they have done excellent work. More

Summary: The oil change performed at their facility resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Det resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Detail: I visited Valley Stream Honda to have my Honda Civic serviced with an oil change on May 4, 2024. Upon leaving the service center, I conducted a quick check of the oil level and found it to be low on the dipstick. After confirming this through multiple checks, I promptly returned to the service advisor to report the issue. After several attempts of checking the dipstick, the advisor suggested that the engine needed to be running to allow the oil to circulate and level off properly. Following their instructions, I started the engine as directed. However, the advisor checked the oil level again without wiping the dipstick, and indicated that the oil was at the correct level. I pointed out that this reading was invalid due to the engine running, which would naturally cause oil splashing and give a false impression of a full reservoir. After a proper wipe and recheck, he once again observed that the oil level was low. The car was taken back to the shop for a brief period, after which the advisor returned with the assertion that the oil had been topped off. Unfortunately, throughout this entire process, there was a lack of apology, and the attitude displayed by the advisor suggested that they were doing me a favor. While I understand that service centers can face challenges such as being busy, short-staffed, or overworked, I expect the issue to be addressed promptly and professionally. The low oil levels can lead to engine damage costing me thousands of dollars. More

IiGreat. Love it super wonderful the best I am happy with what I have thank you Love it super wonderful the best I am happy with what I have thank you More

Thank you Briyanna for making my service experience smooth. Liked the communication and information about what I needed for my car.. smooth. Liked the communication and information about what I needed for my car.. More

One of the smoothest car servicing experiences I've had. Mark was extremely helpful from start to finish. Highly recommend. Mark was extremely helpful from start to finish. Highly recommend. More

I was pleased with everything from servicing my car. Bryanna is always pleasant and informative about my car needs Bryanna is always pleasant and informative about my car needs More

Briyanna was amazing I came into the service bracing myself for a drama filled nightmare I can say it was the extreme opposite Briyanna was extremely knowledgable and kind. Everything went as p myself for a drama filled nightmare I can say it was the extreme opposite Briyanna was extremely knowledgable and kind. Everything went as planned with no hiccups at all and I left extremely satisfied I would definitely recommend she get a raise and a promotion Thanks Briyanna!!! More

Ms . Britannia Jones was extremely professional , courteous, stayed in contact with me with updates !!! Very satisfied and highly recommend ! Britannia Jones was extremely professional , courteous, stayed in contact with me with updates !!! Very satisfied and highly recommend ! More