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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,262 Reviews
Call Service Center (516) 758-5396

3,262 Reviews of Honda of Valley Stream - Service Center

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March 19, 2024

The office lady was friendly. But but but …… They were very unfriendly in the process of receiving the car at the entrance and giving it to me after the maintenance was complete More

by xios1682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Honda of Valley Stream responded

We are pleased that Clara was able to greet you with a friendly disposition and be helpful. We are so sorry that our car jockey team did not do the same. Occasionally when it is very busy they get focused on being time efficient and getting the customers in for service. We take your comments seriously and will address the concern. Let us know if we can be of any more assistance. Until we see you again, please be safe and take care!

March 19, 2024

Service was good but some service items that were recommended seemed premature. Will review them and decide wisely. More

by Deek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Honda of Valley Stream responded

We appreciate your feedback regarding your recent service experience. Our aim is to provide thorough and honest recommendations to ensure the optimal performance and longevity of your vehicle. We understand your concern and encourage you to review the recommended service items carefully. If you have any questions or need further clarification, please don't hesitate to reach out to us. Thank you for choosing our service center, and we look forward to assisting you with any future automotive needs.

March 19, 2024

Courtesy was very good Service was also good waiting time not bad and clean thank More

by eduardoj12@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Honda of Valley Stream responded

We're glad to hear that you had a positive experience with us! Providing excellent service and maintaining a clean environment are top priorities for us. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing us for your automotive needs!

March 19, 2024

Service was great the didn’t have to wait too long and the guy who did my car his name is Toro he did a great job and he is very nice and for Ms Briyanna great customer service , thank you Ms Beiyanna an More

by KAREENWATSON34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Honda of Valley Stream responded

We're thrilled to hear about your positive experience with our service team! It's fantastic that you didn't have to wait long and that Toro provided excellent service and was friendly. We're also glad to hear that Briyanna provided great customer service. Thank you for your kind words, and we look forward to welcoming you back again in the future!

March 19, 2024

They are slow and get no loaners. Never going there again. Didn’t have a car for 3 days and they still wouldn’t give me a loaner More

by CHRISTIANILLESCAS1589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Lancaster JR
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Apr 08, 2024 -

Honda of Valley Stream responded

We are sorry that your visit with us was less than satisfactory. We have been doing an unprecedented number of recalls recently. Therefore, our wait times have been longer than usual, and we are having a shortage of loaners due to demand. We are currently reviewing our process and hiring additional staff to accommodate. Please feel free to reach out to our service manager for more information. Willie Meija: 516-812-5302

March 19, 2024

They worked with me and gave proper recommendations in my car repairs. They had the mechanic tell me personally all problems I could encounter if I didn’t do the repairs. More

by RAMONC59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Honda of Valley Stream responded

We're pleased to hear that our team provided you with proper recommendations and took the time to explain the potential issues with your car repairs. Transparency and clear communication are essential to us, and we're glad that you had a positive experience. Thank you for choosing our dealership, and we hope to continue serving you in the future!

March 19, 2024

Customer service was very pleasant…I was helped right away…it was pleasant experience overall…thank you More

by harmann0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Honda of Valley Stream responded

We're delighted to hear that you had a pleasant experience with our customer service team and that you were assisted promptly. Providing excellent service is our priority, and we're glad we could meet your expectations. Thank you for your kind words, and we look forward to serving you again in the future!

March 19, 2024

Mark was thorough in his explanation and ensured the necessary priorities were handled. The department ordered a Lyft car to transport me to the LIRR. More

by BBETTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Honda of Valley Stream responded

We're glad to hear that Mark provided you with thorough explanations and ensured that your priorities were addressed. Our commitment to excellent service extends beyond the dealership, as evidenced by arranging a Lyft car for your convenience. Thank you for choosing us, and we look forward to serving you again in the future!

March 18, 2024

Everything was easy and simple. She was also helpful with everything I needed to know More

by biancajemmott
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Honda of Valley Stream responded

We're delighted to hear that your experience was easy and straightforward! Our team strives to provide helpful and informative service to all our customers. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!

March 18, 2024

I received friendly service and team members kept me informed about the work done on the car. More

by murielplouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Honda of Valley Stream responded

We're delighted to hear that you received friendly service and that our team members kept you informed about the work done on your car. Ensuring clear communication and providing excellent service are our top priorities, and we're glad to know that we met your expectations. Thank you for choosing us, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

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