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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,233 Reviews
Call Service Center (516) 758-5396

3,233 Reviews of Honda of Valley Stream - Service Center

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February 20, 2024

Fast work in my car very happy with the work on my car will keep coming back More

by m_yournet117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Honda of Valley Stream responded

We're glad to hear that you're very happy with the fast work done on your car! Providing efficient and satisfactory service is a top priority for us, and we appreciate your positive feedback. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

February 20, 2024

The place is clean, service advisor is very knowledgeable and very straigh forward. Didnt wait too long in the line More

by jsrosendo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Honda of Valley Stream responded

We're pleased to hear that you found the place clean, the service advisor knowledgeable, and the process straightforward. Efficient service and a knowledgeable team are important to us, and we're glad you had a positive experience. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

February 19, 2024

The wait was a little too long. Mr. Martinez was very professional and polite. Good man. More

by grannie1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Honda of Valley Stream responded

We appreciate your feedback, and we're glad to hear that Mr. Martinez was very professional and polite during your visit. However, we apologize for the longer wait time, and we'll use this information to improve our services. If you have any specific concerns or if there's anything we can do to enhance your experience in the future, please feel free to let us know. Thank you for choosing us, and we hope to serve you better on your next visit.

February 19, 2024

Alex Marcel was truly an amazing advisor and professional. He is great. He represents Honda well More

by VONNIE824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Honda of Valley Stream responded

It's wonderful to hear that Alex Marcel provided you with amazing and professional service as your advisor. We appreciate your positive feedback, and we're glad that he represented Honda well. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

February 16, 2024

Everything was ok. But I wasn’t told that the recall part wasn’t there when I booked it More

by Mo4bz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Honda of Valley Stream responded

We apologize for your inconvenience, but unfortunately the part availability for the recall is out of our dealer control. Right now American Honda is working really hard to get sufficient inventory to be able to fulfill the demands nationwide.

February 16, 2024

When I went to get recall service, service advisor Mark Skawinsky's service was excellent. Even though I don't have much experience with service centers, he explained the condition of my car well and kindl More

by kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Honda of Valley Stream responded

We're delighted to hear about your excellent experience with Mark! Providing clear explanations and ensuring your comfort during the service is important to us, and we're glad Mark went above and beyond to assist you. It's great to know that you'll be looking for him on your next visit. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your positive feedback!

Feb 19, 2024 -

kenny responded

Thank you!

February 16, 2024

It took them 3 hours to replace one stem valve While scheduling website price was to check air leaking - $25 they charged me $180. What is the Minimum Shop Charge $160? More

by BOGDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Feb 19, 2024 -

Honda of Valley Stream responded

We apologize that you had a less than satisfactory experience with us however, there seems to be some confusion. The pricing listed on our website is for a tire plug. It is not a replacement tire valve. Additionally, we have to reprogram the system when a tire valve is replaced. We hope that this clears up the confusion. However, if you need to talk to someone about your concern, please reach out to us at 516-812-5302.

February 16, 2024

Knowledgeable, well spoken. She was amazing. She went above and beyond to help us. I would definitely reach out to her again. Thank you so much for all your hard work and effort More

by MYRTHAC02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Honda of Valley Stream responded

It's wonderful to hear about your positive experience! We're thrilled our staff was knowledgeable, well-spoken, and went above and beyond to assist you. We appreciate your kind words and are pleased to have been able to provide you with excellent service. If you ever need assistance again or have any further feedback, please don't hesitate to reach out. Thank you for your appreciation, and we look forward to being of service to you in the future!

February 16, 2024

Marcel is a great advisor. He always goes above and beyond to help his customers. He communicates well, answers all questions that you have, and always follows up after car ser More

by aisha992002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Honda of Valley Stream responded

It's fantastic to hear about your positive experience with Marcel! Providing excellent customer service and going above and beyond to assist customers are qualities we value in our team members. We're glad that Marcel communicates well, answers all your questions, and follows up after car service. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your positive feedback!

February 16, 2024

Dealership is well organized and clean, Service advisor is pleasant and friendly however wait times need a little improvement More

by alicequaranto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that the dealership is well-organized and clean, and that your service advisor is pleasant and friendly. We appreciate your input on the wait times, and we'll certainly take that into consideration to improve the overall customer experience. If you have any further comments or suggestions, feel free to let us know. Thank you for choosing us, and we look forward to serving you again!

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