Honda of Valley Stream - Service Center

The staff was excellent and the service was performed as promised. Unfortunately, due to the current situation, I had to wait nearly 6 hours for my vehicle to be finished. I understand that Honda is current promised. Unfortunately, due to the current situation, I had to wait nearly 6 hours for my vehicle to be finished. I understand that Honda is currently short staffed. I hope that they are able to bring their full capacity back soon. More

I know the mechanic broke vent over my glove box, claimed he didn't. Wanted to charge me $270 to replace. I'll never return. he didn't. Wanted to charge me $270 to replace. I'll never return. More

Great and efficient service. The environment was safe and comfortable while you waited. The clerks/ service providers were friendly and treated the customers as true professionals. comfortable while you waited. The clerks/ service providers were friendly and treated the customers as true professionals. More

The repair service didn’t take as long as we thought it The repair service didn’t take as long as we thought it would the wait was only an hour the The service manager that took care of us was very helpful The repair service didn’t take as long as we thought it would the wait was only an hour the The service manager that took care of us was very helpful when we asked her questions and she was very friendly and knowledgeable I would seriously recommend this dealership For servicing your car thank you More

The service rep who took care of me this time treated me a whole lot better than the last servce rep did in 2020. Very nice guy thank you. Mrs. Gu a whole lot better than the last servce rep did in 2020. Very nice guy thank you. Mrs. Gu More

I have been dealing with this dealership since 2002. 19 years and 4 Hondas later, it has grown in size operating in a brand new and in my opinion , a well appointed service facility. Thanks to COVID , gone years and 4 Hondas later, it has grown in size operating in a brand new and in my opinion , a well appointed service facility. Thanks to COVID , gone are the bagel and coffee, and USA daily. Nonetheless, it is not the facility that makes a good dealership alone. It’s the people. I get the impression there is quite a turnover in service advisors. The crew is completely new. PS I was pleasantly surprised when Clara apologized for the many hours of waiting to get my car back. In all the time , I waited there, nobody did that. More

My car was left for a diagnostic test overnight. The following day I was called early in the morning by my assigned service person, stating the car was there and a review of why the car was there and I following day I was called early in the morning by my assigned service person, stating the car was there and a review of why the car was there and I would receive a follow up call once the diagnostic test is done. However, later in the day about 3:30 I had to call for a follow up and at that point the diagnostic was not done. I was given a call back about 4:30 and at that point the issue my car has and still have couldn’t be duplicated at that time of the day and because it was hot. Has instructed on my note when I left the car, the issue is upon cold start. So, late in the day when my call was returned the service person gave me a guess as to what the issue is. When I picked up my car, about 5:45pm, the service person assigned was not in, no one knew where my paper work was and when the paper work was found it didn’t detail what the issue was for the car. I was informed the technician was not in, also. But, I would receive the detailed information the following day. I am still without an explanation because a diagnostic test was not done. Which was the reason I left my car overnight for. More

Very nice and professional..,,,,……….,,,,,,,,,,Good good Very nice and professional..,,,,……….,,,,,,,,,, Good good good good good good really?? 25 words…you just ruined the survey….I’ll never do another surv Very nice and professional..,,,,……….,,,,,,,,,, Good good good good good good really?? 25 words…you just ruined the survey….I’ll never do another survey…..this is ridiculous More

While the dealership accommodated me as a walk-in for an oil change, it took too long and I was shocked of the increase in price compared to the price I paid the last time I was here. oil change, it took too long and I was shocked of the increase in price compared to the price I paid the last time I was here. More

They made the process easy. wait time wasn't a full day. I was very pleased with the out come. Wish they had the recall parts on hand instead of us making two trips. I was very pleased with the out come. Wish they had the recall parts on hand instead of us making two trips. More