Honda of Valley Stream - Service Center

Don't go to this service center !!! They just try to rip you off !!! I had an appointment and went in with a notice from Honda about an error issue I've had with my car for a couple of years. I just wanted you off !!! I had an appointment and went in with a notice from Honda about an error issue I've had with my car for a couple of years. I just wanted it to be fixed. According to the notice, it should take about 30 minutes and it would be free. I arrived early and went inside to check in. I showed the notice to David and told him what the problem was. It is exactly the error message the notice was for. He was typing the info into the computer. He then tells me that I may have to pay a diagnostic charge (I think it was $150). I told him no that I came to get this issue fixed and it should be free. He insisted they don't know if thats the problem and it could "take hours to diagnose" and I would have to agree to be charged a diagnostic fee. I showed him the notice again and he refused to look at it or acknowledge it. After a few minutes of him insisting I would have to pay, I told him I wanted my car back and I left. Terrible experience !!! Don't go there unless you want to be ripped off !! More

Love Clara soooo much she is the best... so polite, patient, and also gets right back to call my calls in a reasonable time.. Very helpful.. I would definitely recommend my family and friends directly patient, and also gets right back to call my calls in a reasonable time.. Very helpful.. I would definitely recommend my family and friends directly to her More

Everyone as always is very friendly and professional;. Never a problem. I've been taking my Honda's there for at least twelve years. Always a pleasure dealing with Alex Marcel! Never a problem. I've been taking my Honda's there for at least twelve years. Always a pleasure dealing with Alex Marcel! More

The staff at the service center are very friendly and helpful. Finance, sales, mechanics are all great. faci;ity is modern, clean and very comfortable Marcel is excellent helpful. Finance, sales, mechanics are all great. faci;ity is modern, clean and very comfortable Marcel is excellent More

Amazing workers everything goes fast and smoothly. Its my 3rd Honda I am leasing . very satisfied with this deeler. Sales was so helpful, friendly and knowledgeable 3rd Honda I am leasing . very satisfied with this deeler. Sales was so helpful, friendly and knowledgeable More

I already submitted a review but I will do it again. The service was lousy, if it wasn't for the recall notice I would go there or do business with them. service was lousy, if it wasn't for the recall notice I would go there or do business with them. More

Clara was exceptional. Very helpful and guided me. Will always go to valley stream for service. Keep up the good work. Check out was smooth. Thanks for letting me drive in no appointment. Wa very convenien always go to valley stream for service. Keep up the good work. Check out was smooth. Thanks for letting me drive in no appointment. Wa very convenient. More

Easy to make an appointment. Very courteous service personnel. All social distancing recommendations were followed. The car was ready when promised (I was there for a safety recall) personnel. All social distancing recommendations were followed. The car was ready when promised (I was there for a safety recall) More

I could not thank Joseph enough, he truly went above and beyond what I expected. It was a pleasant experience working with someone who cares. beyond what I expected. It was a pleasant experience working with someone who cares. More

Excellent customer service. My service advisor Marcel is the the absolute best at what he does. Thanks again guys. Keep up the excellent job of providing such quality customer service. the the absolute best at what he does. Thanks again guys. Keep up the excellent job of providing such quality customer service. More