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Honda of the Avenues

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
5,839 Reviews
At Honda of the Avenues, we strive for excellence and proudly offer an array of services, such as: All New Honda Models A Wide Selection of Used Vehicles Excellent Finance and Lease Options Certified Service, Auto Repairs, and Honda Maintenance Genuine Honda Parts and Honda Accessories We are proud to serve our neighboring customers from Jacksonville, FL, as well as those throughout Northeast Florida and the First Coast! If you should ever have any questions or require any assistance, please don't hesitate to contact us today!
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11333 Philips Highway

Jacksonville, FL

32256

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Showing 3,486 service reviews

February 20, 2026

AJ listens to my concerns and requests. He reiterates my words to make sure we are on the same page and provides his industry expertise on certain topics and delivers that which I ask for. More

by Nataniel O.
Recommend Dealer
Yes
Employees Worked With
AJ Vallarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Vallarelli
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February 20, 2026

Kept me informed while my car was at Honda. Professional and kind Detailed with info More

by Kcsmtg
Recommend Dealer
Yes
Employees Worked With
Anthony Attanasio
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February 20, 2026

Helpful and attentive I appreciate Eric's thoroughness and checking my long history as a customer of Honda of the Avenues. More

by francisperalta6288
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Laurendeau
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February 20, 2026

Bobby was incredibly efficient and managed the customer well. One of the best techs I have had at this location. More

by CKWALKER912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 19, 2026

The Sales Rep. and Manager worked with me to get the vehicle that I desired.?? More

by pahowell84
Recommend Dealer
Yes
Employees Worked With
Derrick Gayle
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Feb 20, 2026 -

Honda of the Avenues responded

Thank you for your review! We’re glad our sales representative and manager worked with you to help you get the vehicle you wanted. We appreciate your feedback and your business.

February 19, 2026

The experience was great and smooth. Everyone from the shop to customer service treated me very good. More

by Ampy
Recommend Dealer
Yes
Employees Worked With
Shamari Johnson
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Feb 20, 2026 -

Honda of the Avenues responded

Thank you for the great feedback! We’re happy to hear your experience was smooth and that our team in the shop and customer service treated you well. We appreciate your support.

February 19, 2026

Clean, fast and efficient My experience was very good, the dealership is clean, the process with my vehicle was both fast and efficient. More

by Emantheskiman
Recommend Dealer
Yes
Employees Worked With
Paula Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Williams
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Feb 20, 2026 -

Honda of the Avenues responded

Thank you for the great review! We’re glad you had a clean, fast, and efficient experience. We appreciate your support and look forward to seeing you again.

February 19, 2026

Terrible Got car back with seat and steering wheel messed up- would not give me a ride back to work 11 miles told me Honda is cracking down they could not . More

by Carverruby
Recommend Dealer
No
Employees Worked With
Eric Laurendeau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Laurendeau
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Feb 19, 2026 -

Carverruby responded

It was an awful exp but also funny. Asked about the visor if they could look at tha and take off. The man said that was against the law to have that remove. The car seat was jacked up all the way to bak when I got it back, steering wheel was lowered . No paper mats used. I asked for ride to work it was 11 miles or less if I walked to front of dealership and the man said no. Honda will not even want to do anything over 10 miles. Asked if I was going to wait 3+ hours. I called and had someone from work to get me. We will not be using them for service at work.

Feb 19, 2026 -

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that your visit did not meet your expectations. Regarding the seat and steering wheel position, our technicians may adjust these briefly during service in order to safely move and inspect the vehicle. They are not intentionally left altered, and we apologize if they were not returned exactly to your preferred settings. In reference to the visor request, certain components cannot legally be removed or modified due to federal safety regulations. It appears we could have communicated that more clearly, and we apologize for any confusion or frustration that may have caused. As for transportation, we do operate within a general mileage guideline for our courtesy shuttle. While we occasionally make exceptions, extending beyond our normal radius can tie up our driver and unintentionally delay other customers who are waiting for transportation. That said, we are sorry we were not able to accommodate your request that day and understand how inconvenient that must have been. Regarding the paper floor mats, protective mats are placed in vehicles during service to help keep the interior clean. They are removed when the vehicle is pulled around for customer pickup, which is why they may not have been visible at delivery. We appreciate you bringing your concerns to our attention. Customer experience is extremely important to us, and we will be reviewing your feedback with our team to ensure clearer communication moving forward. If you would like to discuss your visit further, we would welcome the opportunity to speak with you directly.

Feb 19, 2026 -

Carverruby responded

I understand Honda has guidelines on mileage b it also for helping customers and only 1 mile over I feel excuses should not be made. Especially when it’s customer service and future potential customers. Thank you for excuses and I will not take or sale my Honda in future if I know service will be like this.

February 18, 2026

Paula Williams, Service Advisor at Honda of the Avenues, has helped me immensely with service for my CRV hybrid. More

by kelley_anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2026 -

Honda of the Avenues responded

Thank you for your kind feedback! We’re glad Paula provided excellent service and support with your CR-V Hybrid, and we appreciate you choosing Honda of the Avenues.

February 18, 2026

Bobby was great, service was quick and as expected. Thanks so much for getting us up and running. More

by Stix1220
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Howard
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Feb 20, 2026 -

Honda of the Avenues responded

Thank you for the great review! We’re glad Bobby provided quick and efficient service and got you back on the road. We appreciate your feedback.

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