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Honda of the Avenues

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
5,876 Reviews
At Honda of the Avenues, we strive for excellence and proudly offer an array of services, such as: All New Honda Models A Wide Selection of Used Vehicles Excellent Finance and Lease Options Certified Service, Auto Repairs, and Honda Maintenance Genuine Honda Parts and Honda Accessories We are proud to serve our neighboring customers from Jacksonville, FL, as well as those throughout Northeast Florida and the First Coast! If you should ever have any questions or require any assistance, please don't hesitate to contact us today!
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11333 Philips Highway

Jacksonville, FL

32256

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Showing 3,511 service reviews

March 05, 2026

Did what I asked without question Had great experience would recommend to ppl for sure More

by Darrendurham30
Recommend Dealer
Yes
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March 05, 2026

I liked the car (advertised online), it was in great shape with documentation of services made to improve the condition of the car, a repair request I made was completed. More

by bookbronco
Recommend Dealer
Yes
Employees Worked With
Brandon
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March 05, 2026

They kept me up-to-date on the state of my work, and we're very responsive via phone and text More

by Ilene.Levenson
Recommend Dealer
Yes
Employees Worked With
Terry
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March 05, 2026

My advisor on the second day was not AJ Vallarelli. On the second day, they offered me a repair that I had already had done with you three months prior. When I told the advisor, he said he hadn't check More

by jddavid0788
Recommend Dealer
No
Employees Worked With
AJ Vallarelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Vallarelli
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Mar 05, 2026 -

Honda of the Avenues responded

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and would like the opportunity to look into this further. Unfortunately, based on the information available in your profile, I’m unable to locate your visit in our system. We certainly want our advisors to review service history before making recommendations so we can avoid suggesting work that has already been completed. Additionally, your invoice should always clearly list and itemize the services performed, and completed services should appear in your online history. If you would be willing, please contact me directly with your name or VIN so I can review your visit and address these concerns. I’d really like the chance to understand what happened and ensure everything was documented correctly. Thank you again for bringing this to our attention. Crista Poynor Service Director

March 03, 2026

I have dealt with other Honda dealerships but have come back to Honda of the Avenues. Richard sold me my car & Eric is helping me to maintain my vehicle. More

by Rhonda Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 03, 2026

Disappointed in Honda service as a whole. Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcellis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Vallarelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for sharing your feedback. We’re truly sorry to hear you’re feeling disappointed with your service experience. That’s never the impression we want to leave. Honda vehicles do have advanced technology and features that can sometimes feel different from what owners may be used to, but our goal is always to make ownership simple, clear, and stress-free. We would appreciate the opportunity to better understand what specifically led to your frustration and see how we can help. Please feel free to reach out to us directly so we can discuss your concerns. Your satisfaction is very important to us. Crista Poynor Service Director

March 03, 2026

It was good Mr Anthony was on his job I love my Honda ACcord See you all next time More

by shirleyjames0051
Recommend Dealer
Yes
Employees Worked With
Anthony
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March 03, 2026

Very professional and helpful. Went above and beyond with their service. They were patient and kind. More

by wide-dentist.0g
Recommend Dealer
Yes
Employees Worked With
Anthony
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February 28, 2026

I provided services that were needed and from the invoice that was sent I was able to verified. They forgot to conduct an oil change on the vehicle More

by Ash_stanton
Recommend Dealer
Yes
Employees Worked With
Randy Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lewis
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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear the invoice provided clear verification of the services performed. However, we sincerely apologize for missing the oil change. That is certainly not the level of thoroughness we strive for. Please reach out to us directly so we can address this promptly and make it right. We appreciate you bringing this to our attention and the opportunity to correct it.

February 28, 2026

Was told car was under warranty for a factory recall. Asked about it the recall specifically. Car was at another mechanic prepared to do work if not covered. Was told it was covered. Picked car drove 3 h More

by DSTIFT
Recommend Dealer
No
Employees Worked With
Randy Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lewis
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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation caused. We understand how upsetting it must have been to be told the repair was covered under a factory recall, make the three-hour drive, leave your vehicle with us for several days, and then learn it was not covered. That is not the experience we want anyone to have. Please contact us directly so we can review what happened and look into this further. We truly appreciate the opportunity to address your concerns and work toward a resolution.

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