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Honda of the Avenues

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
5,869 Reviews
At Honda of the Avenues, we strive for excellence and proudly offer an array of services, such as: All New Honda Models A Wide Selection of Used Vehicles Excellent Finance and Lease Options Certified Service, Auto Repairs, and Honda Maintenance Genuine Honda Parts and Honda Accessories We are proud to serve our neighboring customers from Jacksonville, FL, as well as those throughout Northeast Florida and the First Coast! If you should ever have any questions or require any assistance, please don't hesitate to contact us today!
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11333 Philips Highway

Jacksonville, FL

32256

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Showing 3,507 service reviews

March 03, 2026

It was good Mr Anthony was on his job I love my Honda ACcord See you all next time More

by shirleyjames0051
Recommend Dealer
Yes
Employees Worked With
Anthony
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March 03, 2026

Very professional and helpful. Went above and beyond with their service. They were patient and kind. More

by wide-dentist.0g
Recommend Dealer
Yes
Employees Worked With
Anthony
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March 03, 2026

I have dealt with other Honda dealerships but have come back to Honda of the Avenues. Richard sold me my car & Eric is helping me to maintain my vehicle. More

by Rhonda Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 03, 2026

Disappointed in Honda service as a whole. Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcellis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Vallarelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for sharing your feedback. We’re truly sorry to hear you’re feeling disappointed with your service experience. That’s never the impression we want to leave. Honda vehicles do have advanced technology and features that can sometimes feel different from what owners may be used to, but our goal is always to make ownership simple, clear, and stress-free. We would appreciate the opportunity to better understand what specifically led to your frustration and see how we can help. Please feel free to reach out to us directly so we can discuss your concerns. Your satisfaction is very important to us. Crista Poynor Service Director

February 28, 2026

Was told car was under warranty for a factory recall. Asked about it the recall specifically. Car was at another mechanic prepared to do work if not covered. Was told it was covered. Picked car drove 3 h More

by DSTIFT
Recommend Dealer
No
Employees Worked With
Randy Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lewis
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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation caused. We understand how upsetting it must have been to be told the repair was covered under a factory recall, make the three-hour drive, leave your vehicle with us for several days, and then learn it was not covered. That is not the experience we want anyone to have. Please contact us directly so we can review what happened and look into this further. We truly appreciate the opportunity to address your concerns and work toward a resolution.

February 28, 2026

I provided services that were needed and from the invoice that was sent I was able to verified. They forgot to conduct an oil change on the vehicle More

by Ash_stanton
Recommend Dealer
Yes
Employees Worked With
Randy Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lewis
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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear the invoice provided clear verification of the services performed. However, we sincerely apologize for missing the oil change. That is certainly not the level of thoroughness we strive for. Please reach out to us directly so we can address this promptly and make it right. We appreciate you bringing this to our attention and the opportunity to correct it.

February 27, 2026

It was a pleasant experience the representative was very knowledgeable Was well versed on my vehicle More

by janickerson717
Recommend Dealer
Yes
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February 26, 2026

Service is always friendly, helpful and timely. Had a bit of a delay in gathering my auto insurance verification for the arranged rental car but the alternative of waiting a few hours wasn't a pro More

by BZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lindstrom, Francis Michaud
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Feb 27, 2026 -

Honda of the Avenues responded

Thank you for your kind words and for your patience during the rental car process. We’re glad our team was able to accommodate the situation and keep everything moving for you. We truly appreciate your understanding and your continued trust in Honda of the Avenues.

February 26, 2026

Great customer service. They listen to what you want and are not pushy with their own agenda More

by tamara_louis
Recommend Dealer
Yes
Employees Worked With
John
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Feb 27, 2026 -

Honda of the Avenues responded

Thank you for the great review. We’re glad you felt heard and never pressured; that’s exactly the experience we strive to provide at Honda of the Avenues. We appreciate you choosing us.

February 25, 2026

Overall our experience was accommodating and Easy. We had pleasant experience with all our interactions More

by ckbrpickering
Recommend Dealer
Yes
Employees Worked With
Brandon
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Feb 27, 2026 -

Honda of the Avenues responded

Thank you for your kind words! We’re glad to hear your experience with Honda of the Avenues was easy and accommodating. We appreciate your business and look forward to serving you again.

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