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Honda of the Avenues

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
6,008 Reviews
At Honda of the Avenues, we strive for excellence and proudly offer an array of services, such as: All New Honda Models A Wide Selection of Used Vehicles Excellent Finance and Lease Options Certified Service, Auto Repairs, and Honda Maintenance Genuine Honda Parts and Honda Accessories We are proud to serve our neighboring customers from Jacksonville, FL, as well as those throughout Northeast Florida and the First Coast! If you should ever have any questions or require any assistance, please don't hesitate to contact us today!
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11333 Philips Highway

Jacksonville, FL

32256

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Showing 3,610 service reviews

April 24, 2026

Approximately a 2 hour wait for an 'Express' Oil change (1:45p appointment, checked out at 3:39p). Noticed my car pulled over, waited to be called, never happened. I walked outside to double check it was m More

by D & D
Recommend Dealer
No
Employees Worked With
Randy Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lewis
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Apr 24, 2026 -

Honda of the Avenues responded

Thank you for bringing this to our attention. I sincerely apologize for the extended wait time during your express service visit and for the lack of communication regarding your vehicle being completed. That’s not the experience we want our customers to have, especially when you have an appointment scheduled. I also understand your concern regarding the $10 discount. Based on your review, it appears there may have been a discrepancy, and I would like the opportunity to personally review your transaction and make this right. Unfortunately, I’m unable to locate your visit using a username alone. Please give us a call at your convenience and ask for me or my service manager directly so we can look into this further and address both the billing concern and your overall experience. Your feedback is important, and we will also be addressing the communication breakdown with our team to ensure this doesn’t happen again. We appreciate you bringing this to our attention and hope to have the opportunity to regain your confidence. Crista Poynor Service Director Amber Winters Service Manager.

April 24, 2026

Seems like a decent place to buy cars. Ok, just 7 more words will do More

by ghostman721
Recommend Dealer
Yes
Employees Worked With
Kent
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April 23, 2026

It was good The service rep was good. I thought the wait area was fine More

by Kxdrule
Recommend Dealer
Yes
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April 21, 2026

Bobby is very attentive and provides detail on my vehicle issues and gives the best recommendations. Its always a pleasure working with him. More

by PAVON79
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Howard
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Apr 23, 2026 -

Honda of the Avenues responded

Thank you for your kind feedback! We’re glad Bobby has been attentive and thorough in addressing your vehicle needs. It’s always a pleasure serving you!

April 21, 2026

Randy was excellent very accommodating. Great customer service. Communication was excellent feedback was timely. Great job Randy More

by georgegreg9982
Recommend Dealer
Yes
Employees Worked With
Randy Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lewis
Report | Print
Apr 21, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear Randy provided excellent service and timely communication. We appreciate your support and look forward to assisting you again.

April 21, 2026

Kent was awesome. And didn't try to haggle or xx me. I got what I wanted. More

by adkayati
Recommend Dealer
Yes
Employees Worked With
Kent
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Apr 21, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear Kent provided a straightforward, no-pressure experience and helped you get exactly what you wanted. We appreciate your business.

April 21, 2026

I failed. The customer service level has dropped. Wasn't happy with 'that's the way it is' More

by Foster213
Recommend Dealer
No
Employees Worked With
John
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Apr 21, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re sorry to hear about your experience and that our level of service did not meet expectations. “That’s the way it is” is not the standard we aim for, and we understand your frustration. We’d appreciate the opportunity to make this right; please reach out to us directly so we can address your concerns. awinters@Hondaota.com

April 21, 2026

Good Efficient. Best Honda dealer in the astral Best Honda dealer in the area! Bobby Howard is the best. More

by Scka
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Howard
Report | Print
Apr 21, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear you had an efficient experience and appreciate your kind words about Bobby Howard. We value your support and look forward to serving you again.

April 19, 2026

They are very prompt and accommodating. I have not had to wait for long time. The staff is very nice More

by WNG6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri
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Apr 20, 2026 -

Honda of the Avenues responded

Thank you for your kind feedback. We’re glad to hear you had a prompt and accommodating experience, and that our team made a great impression. We appreciate your support.

April 18, 2026

Very professional from intake - waiting area - and timely return to me. Problem solved. Great crew. Very satisfied. More

by bill.pappas0
Recommend Dealer
Yes
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Apr 20, 2026 -

Honda of the Avenues responded

Thank you for the feedback. We’re glad you had a professional and efficient experience from start to finish and that your issue was resolved. We appreciate your support.

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