Amber Winters
Amber Winters at Honda of the Avenues

Amber Winters

Service Manager

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.1
11 Reviews

Dealership Experience

2 yrs, 5 mos

4.1

11 Reviews

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11 Reviews of Amber Winters

October 01, 2026

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Employee Rating

John is the person that assigned for my car. He’s very knowledgeable and helpful. He even prepared me for my car would need for future maintenance. This is why I keep coming back to Honda Avenue More

by rnd87734
Service Price Transparency
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Recommend Dealer
Yes
Oct 05, 2026

Honda of the Avenues responded

Thank you for your continued trust in us! We’re glad John provided knowledgeable and helpful service while keeping you informed about future maintenance needs. We truly appreciate your loyalty to Honda of the Avenues!

August 05, 2026

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Truly, a great experience, fast, easy and high-quality workmanship. Will come here for all my service needs. More

by joe
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Recommend Dealer
Yes
Aug 17, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad you had a fast and easy experience. We look forward to serving you again!

May 27, 2026

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Dont trust these people! ! they will rig your car to have a failure just to viciously try to sell you a new one mechanics don’t know what there doing and management is bad and More

by Arc
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Recommend Dealer
No

Other Employees Tagged: Marcellis Smith, AJ Vallarelli

May 27, 2026

Honda of the Avenues responded

We’re very sorry to hear about your experience and take concerns like this seriously. Honest and transparent service is extremely important to us, and we regret that you feel this was not reflected in your visit. We would appreciate the opportunity to review your concerns further, please reach out to our Service Manager so we can look into this directly. awinters@Hondaota.com

May 27, 2026

Honda of the Avenues responded

We understand you are frustrated, however we do feel it is important to clarify the facts regarding your vehicle. After your timing belt service was completed, the vehicle operated normally for a couple months before you later returned with a noise concern coming from the engine area. At that time, you were advised to bring the vehicle back in for inspection. Unfortunately, the vehicle continued to be driven while the condition worsened. Upon inspection by multiple master technicians, it was determined that the drive belt tensioner failed, which caused the drive belt to slip, shred, and wrap around the crankshaft pulley. This created excessive heat that damaged part of the timing belt cover. In addition, the alternator overheated and suffered bearing failure. The front protection cap on the alternator also came apart and contacted the belt, contributing further to the belt damage and shredding. These failures were unrelated to the timing belt replacement previously performed. The timing belt service itself did not cause the drive belt tensioner or alternator bearing failure. We reviewed the situation thoroughly with you and explained our findings in detail, but we understand you disagree with the diagnosis. While we respect your opinion, we stand behind the workmanship and diagnosis provided by our technicians. Crista Poynor Service Director

April 03, 2026

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I've always been treated well here, and every problem is explained clearly. Will continue coming to them with any problems! More

by Diana Horton
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2026

Honda of the Avenues responded

Thank you for your loyalty! We’re glad you’ve always received clear explanations and excellent service. We look forward to assisting you with any future needs.

March 17, 2026

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Service and staff of the Honda of the Avenue's were great. I would recommend it to others. More

by Mindaugas
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Recommend Dealer
Yes
Mar 24, 2026

Honda of the Avenues responded

Thank you for your feedback! We’re glad you had a great experience and appreciate your recommendation.

November 25, 2025

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The Service Team from the management to my personal Service Advisor are awesome...My service advisor handled everything. Provided me with a price, took me home, picked me up, and it was ready when prom More

by Blair Bowman
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Recommend Dealer
Yes

Other Employees Tagged: Service Advisor Terry Watkins

Dec 01, 2025

Honda of the Avenues responded

Thank you for the wonderful review! We’re thrilled to hear our service team and your advisor provided such attentive, convenient, and timely service. We appreciate you choosing Honda of the Avenues!

November 15, 2025

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The service has always been excellent along with the staff. The price stings a little but this should be on upper management. Ami give them a 100/100 though More

by Osas
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Recommend Dealer
Yes
Nov 19, 2025

Honda of the Avenues responded

Thanks for the kind words! We’re glad Ami and the team continue to provide excellent service, and we appreciate your feedback on pricing.

November 08, 2025

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The staff was very nice and wonderful. Service manger was so excited and greet me with big smile More

by WNG4
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Recommend Dealer
Yes
Nov 10, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re so glad our team made you feel welcome and appreciated. We’ll be sure to share your feedback with our service manager!

October 31, 2025

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My car is under warranty. I have a problem with the infotainment system. I took a video of it. You claimed you couldn’t find anything and sent me on my way. Why buy an ext More

by kyles
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Recommend Dealer
No
Nov 05, 2025

Honda of the Avenues responded

We’re very sorry to hear about your experience and the frustration regarding your warranty service. We understand how disappointing it can be when an issue isn’t resolved, especially with an active warranty. We’d like the opportunity to review your concern and make things right. Please reach out to our Service Manager, so we can take another look and ensure your infotainment issue is properly addressed.

Nov 08, 2025

Honda of the Avenues responded

We would be more than happy to take a look at your vehicle. Please reach out to me. I am the Service Director. My name is Crista Poynor. I can be reached at 904-372-1296. Or you can reach out to my service manager, Amber 904-370-1300. X1010 we will not charge a diagnostic this time due to the fact that you paid last time. The way extended warranty‘s work is authorize the diagnostic time upfront and if the repair is covered under warranty, then you don’t pay that diagnostic time. If the repair is not covered, and you choose to fix it, that diagnostic time is included in the repair. If you choose not to fix it, then all you would be responsible for is the diagnostic time. I understand you may have been told that the extended warranty is bumper-to-bumper. There is no such thing out there. There are warranties that get close to a bumper-to-bumper, but there are always items that are excluded on any extended warranty. Again, if you’d like to reach out, we can discuss further..

Nov 08, 2025

kyles responded

It’s gone out again since I left. I took another video of it for proof. Are you going to fix it if I bring it in this time? Or are you going to force me to sign agreeing to pay $210 to “diagnose” the problem and then not fix it despite it being under warranty? I want to know before I miss work again to come in and have nothing done.

October 15, 2025

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First of all, I guess I need to say that I was surprised at the extent and cost of the repair that was required to replace the condenser in my Civic air conditioning system. But The Avenue's Eric Laurendeau More

by Greg
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau , The mechanic, i do not know his name.

Oct 21, 2025

Honda of the Avenues responded

Thank you for sharing your detailed experience! We’re glad Eric could provide honest guidance, set expectations clearly, and that our team handled the repair efficiently. We’re also pleased Amber was able to quickly address the door concern. We appreciate your thoughtful feedback and are happy you’re satisfied with the outcome!

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