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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,103 Reviews

3,103 Reviews of Honda of the Avenues - Service Center

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September 12, 2023

Josh, "JD" was very helpful with servicing my Honda. The service was very timely and I didn't feel like I was pressured for services not needed. I will be making Honda at the Avenues my new dealership More

by Dana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ganser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

Dana, thanks so much for the 5 star review and especially the kind comments regarding Josh. We certainly appreciate your business and look forward to serving you in the future. All the best. Respectfully, Scott Williams General Manager

September 12, 2023

The advisor was excellent and keep me informed about my service. After completion of service and before payment, the advisor told me I need new tires. After getting replacement tires and returning home, th More

by hawkeye427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Honda of the Avenues responded

Thank you for sending in a 5 star review. We truly appreciate your understanding and thank you for allowing us to rectify the situation. Thank you for your business and we look forward to seeing you again on your next service.

September 12, 2023

I had a terrible experience, needing to return numerous times to have things put back that were not after the initial repair, fixed, or replaced. I had to bring my car in an additional 4 times for repairs More

by mnkissel12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lakes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Honda of the Avenues responded

Thank you for sending in your review. Clearly we dropped the ball and did not meet your expectations and truly do apologize for the mishaps that happened while you were in for service. While I understand a free tank of gas does not make up for lost time and frustration we thought that it would help with the inconvenience. Again, we do apologize and hope you will give us another chance in the future.

September 12, 2023

First time experience and they treated me like they knew me for years! Very helpful and friendly staff. More

by Georges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

Georges, thanks so much for the 5 star review and especially the kind comments regarding our team. We certainly appreciate your business and look forward to serving you in the future. All the best. Respectfully, Scott Williams General Manager

September 12, 2023

Always great service from Bobby and the technicians. We continue to bring both of our vehicles More

by JVBUTLER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

JV, thanks so much for the 5 star review and especially the kind comments regarding Bobby. We certainly appreciate your business on both of your vehicles and look forward to serving you in the future. All our best. Respectfully, Scott Williams General Manager

September 12, 2023

Service was excellent and completed timely. Get newer chairs in the waiting room to maintain an inviting clean appearance in the waiting area. I liked the high top areas.. More

by anitaagaymon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau 5 stars; Jared Miller 5 stars
Sep 14, 2023 -

Honda of the Avenues responded

Anita, thanks so much for the 5 star review. I also thank you for the comments. We can never get better if our guests don't let us know how they feel. So I truly do appreciate the comments. We are well aware of our chairs and waiting areas. The entire store from the exterior to the interior is being totally renovated and updated. That includes the customer waiting areas with all new furniture and seating to better accommodate all our guests. Should be totally finished by mid October. We certainly appreciate your business and look forward to showing you the renovated store on your future visit. All our best! Respectfully, Scott Williams General Manager

September 11, 2023

We came in for an oil change and tire rotation. Our service advisor Marcellis was super thorough and friendly. He made our experience above and beyond. More

by jhandrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Fenwick
Sep 11, 2023 -

Honda of the Avenues responded

Thanks so much for the 5 star review and especially the kind comments regarding Marcellus.We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

September 11, 2023

This visit was by far the best visit to the service center I’ve had since 2015. I was immediately greeted as I pulled up. My assigned service advisor was busy so I was assigned another one right away More

by Tmima
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Duty
Sep 11, 2023 -

Honda of the Avenues responded

Tmima, thanks so much for the kind comments and the 5 star review. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

September 11, 2023

Great integrity and low pressure. Anton was especially good. Kept their promises and car is fantastic! More

by texasbuck3
Recommend Dealer
Yes
Employees Worked With
Anton
Sep 11, 2023 -

Honda of the Avenues responded

Hello Texasbuck3, thanks so much for recognizing Anton and the 5 star review. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

September 11, 2023

RANDY AND THE HONDA SERVICE DEPT. WERE AWESOME! TOOK EXCELLENT CARE OF ME AND MY HONDA RIDGELINE. SOLVED MY PROBLEM QUICKLY WITH NOT MUCH OF A WAIT. FIVE STAR SERVICE! More

by LANOOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RANDY AND DAN
Sep 11, 2023 -

Honda of the Avenues responded

Thanks so much for the kind comments and the 5 star review. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

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