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Honda of the Avenues - Service Center
Jacksonville, FL
3,016 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,016 Reviews of Honda of the Avenues - Service Center
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July 23, 2021
Service is HORRIBLE!! have been taking my new honda for service since day 1, only to be told that I need new tires after only 26K in 2 years. Turns out there was a known problem and HONDA had a free servi service since day 1, only to be told that I need new tires after only 26K in 2 years. Turns out there was a known problem and HONDA had a free service that would have resolved it. NO ONE told me about it and no one performed the free service. NOW, because I am over the miles, I have to spend $800 on tires and another $100 or so for the alignment. This is the most screwed up dealership. I am going back to Toyota! More
by None
Employees Worked With
Bill Rogers Jr.
July 19, 2021
MR Bobby Howard was very good he keeps me coming back also MR Derrick Gayle was very good he sold me my car THANK YOU HONDA for GOOD SERVICESAND GOOD STAFF also MR Derrick Gayle was very good he sold me my car THANK YOU HONDA for GOOD SERVICESAND GOOD STAFF More
by lapryor55
July 18, 2021
great customer service, very friendly. I didn't have to great customer service, very friendly. I didn't have to wait when i drove up and that means a lot. Service was timely. thank you great customer service, very friendly. I didn't have to wait when i drove up and that means a lot. Service was timely. thank you More
by bandkcomanche
Employees Worked With
Brain, Bouchard
July 17, 2021
I wanted to send praises to Mike in service as he has always been helpful and answers any questions i or my husband have for him. There is also a porter that is always friendly smiling and helpful as wel always been helpful and answers any questions i or my husband have for him. There is also a porter that is always friendly smiling and helpful as well unfortunately I do not know his name. More
by Cat625
Employees Worked With
Mike
July 12, 2021
The service department at Honda at the Avenues charged me $600 plus dollars and could not diagnose the AC issue on 2015 Honda CRV. Quoted an additional $2000 just for further diagnosis, not repair. They ask $600 plus dollars and could not diagnose the AC issue on 2015 Honda CRV. Quoted an additional $2000 just for further diagnosis, not repair. They asked me to change the compressor which was already changed two times. It’s a major computer problem which they don’t know how diagnose or fix. I still don’t have a working AC after spending $2500. I have been a loyal Honda customer, but no more. Very disappointed with the service snd the vehicle. More
by Ahosabettu
Employees Worked With
Don’t know the employee name
July 11, 2021
Always great service, I’ve gone several times. Car was done earlier than anticipated which was great. Price for service was high, but it needed to be done. done earlier than anticipated which was great. Price for service was high, but it needed to be done. More
by jtwilley
July 02, 2021
Bill ... I've been working with Josh for years and there is a reason I come to him every time I need service, it's because he is exceptional. I trust him with both of our Honda Pilots and actually look for is a reason I come to him every time I need service, it's because he is exceptional. I trust him with both of our Honda Pilots and actually look forward to coming in to work with him. Sure, it's going to cost me money, but I know it will be money well spent and I will leave with the issue resolved. Josh does the hard work in your dealership, he builds and strengthens relationships with customers over years of interactions, some of which can be pretty costly/stressful. The guys in the front only have to deal with a customer for a few days or weeks during the glowing happy times. Josh is there when you need him. I'm grateful, and I hope you are too, to have a Josh on your staff. He's the reason that when it comes time to buy a new car we'll be looking to Honda of the Avenues. More
by StMarysCustomer
Employees Worked With
Josh Stodel
July 02, 2021
Efficient service regarding tire replacement. Staff was very courteous and maintenance was completed in a timely manner. very courteous and maintenance was completed in a timely manner. More
by tdelaine
Employees Worked With
Other Employees :
Bill Rogers Jr., Bob Mandele, Josh Stodel, Aaron Siron
