Honda of the Avenues - Service Center

Great service without being pushed into unnecessary repairs I took my Honda Odyssey in for an issue I was having. I left the vehicle because of the distance from my house to the dealership. Bobby Howard, who sc I took my Honda Odyssey in for an issue I was having. I left the vehicle because of the distance from my house to the dealership. Bobby Howard, who scheduled the appointment told me the approximate time it would take to diagnose the problem and reach the warranty department to find out if any repairs that were needed would be covered. He gave me an approximate time he would call. He called at the time promised and told me what needed to be done. He alerted me to an optional repair, but did not try to push me into the additional repair. The only reason for my low rating on the price is because other Honda dealerships (that are in North Carolina) have charged less than half the price for a diagnostic repair. I would use this dealership again in the future, if needed. More

Great Service with Bob Mandele I have had the pleasure of working with Bob Mandele as my service consultant on several occasions. The past service visit just before Christmas was e I have had the pleasure of working with Bob Mandele as my service consultant on several occasions. The past service visit just before Christmas was excellent. Bob provided me with honest consultation on preventative maintenance that was due in addition to quickly handling my service while I waited. It's important to keep up with maintenance as I pan to keep the vehicle for some time. Bob is honest and straightforward and doesn't try to sell un-needed extras. More

Great and quick service I went in to get a flat tyre replaced. They took a quick 45 minutes to replace my flat tyre and also changed my oil within that time. Saving me a seco I went in to get a flat tyre replaced. They took a quick 45 minutes to replace my flat tyre and also changed my oil within that time. Saving me a second trip. Great service. More

Oil Change and service After having a bad experience at one of the "quick Lube" centers I decided from now on I would only go to the Honda dealer for my service needs. I am After having a bad experience at one of the "quick Lube" centers I decided from now on I would only go to the Honda dealer for my service needs. I am very happy with the service I get at the Honda of the Avenues!! They change the oil and filter and the oil actually stays in the engine and not all over my garage! No problems at Honda of the Avenues!! More

First Oil Change Used the express service for my first oil change. The greeting was immediate, friendly, and welcoming. The service writer Bob found me in the showroom Used the express service for my first oil change. The greeting was immediate, friendly, and welcoming. The service writer Bob found me in the showroom, and suggested I also have my tires rotated, which I did. The entire service took less than a half hour, and my car was returned, washed, and ready to go. Great Service!!! More

Dead battery Went in after my car not cranking twice. No questions asked. They just replaced my battery and I was on my way. No problems since! Went in after my car not cranking twice. No questions asked. They just replaced my battery and I was on my way. No problems since! More

Honda worst customer service at 'Honda of the Avenues' I had the worst customer service at Honda. The Story: I dropped my 2003 Honda CRV at the Honda of the Avenues for two reasons. To get the vehicle I had the worst customer service at Honda. The Story: I dropped my 2003 Honda CRV at the Honda of the Avenues for two reasons. To get the vehicle recall taken care of. Also there was a rattling sound from under the hood. Asked to look into it. I was told I need to pay 105.00 for the diagnostic service. I agreed. I got a call form Matt Rennie, said that my water pump needs to be replaced and that it costs around $ 800.00. I said I will call him back after I make a decision. He said that it is risky to drive the car with water pump leaking. I decided to go with the Tire Kingdom as they were charging $ 300.00 less. This is 11 years old car so I did not care much about where I get this done. Returned back to the dealer and said to Matt that I will be taking the car. By this time the car was with the dealer for 3.5 hrs. Matt says that the recall is not taken care of. I asked him why was it not taken care of. He said that I did not get back to him. I said I was about to get back to him on Water pump issue not the Vehicle Recall. I asked Matt if he can waive the diagnostic fee as I use the dealer regularly for the service for both my CRV and 2014 Pilot. He pointed to a service man and said " This guy does not work for free". I asked him if I can leave a feed back on this issue. He said "We send feedback requests to the customers, but your car is too old. We don't send feed back requests on this car". I will never again use this dealer or any other Honda dealer. I will never buy a Honda vehicle again. Will never suggest one to any one. Matt has never used the words 'Thanks' or 'Sorry'. I don't care much about 'Sorry' but not using 'Thanks' as a customer service? I have Honda Pilot and CRV. I have no problem with the quality of the cars. After this experience I am out of the Honda Circle. When I mentioned to Matt that I will get the water pump replaced at Tire Kingdom, Matt said "You get what you pay for". From the experience I got from him, this quote doesn't make sense. Or may be its true. This is the level of customer service you get from Honda. May be I should go for BMW or Mercedes. More

Excellent service! The absolute best place to have your Honda serviced! This is my second Honda (2013 Accord) and I plan to make it last as long as my first Accord (12 y The absolute best place to have your Honda serviced! This is my second Honda (2013 Accord) and I plan to make it last as long as my first Accord (12 years). The guys at Honda of the Avenues are making sure my car lasts and I get my money's worth! Never have I been disappointed about any service received there. Bobby is great and goes above and beyond to take care of ALL of his customers! I highly recommend Honda of the Avenues Service Dept. for ANY service needed on your Honda! More

Great Service ----I love the service here. I cant say enough good things about the service department. Everyone is so poilte and greets you when you walk in. The se ----I love the service here. I cant say enough good things about the service department. Everyone is so poilte and greets you when you walk in. The service is efficient and fast!! More

Great customer service and service repair This is the only dealership that I have felt good going there and trusted they made the repair right, what was needed and I didn't have to go back. I This is the only dealership that I have felt good going there and trusted they made the repair right, what was needed and I didn't have to go back. I deal mostly with Josh and always have superb customer service. More