Honda of the Avenues - Service Center

Solved a "funny noise" problem on the first attempt! Brought our 2009 Odyssey Touring to Honda of the Avenues because of a vibration/pulsation from the passenger rear. After a test drive and a quick tir Brought our 2009 Odyssey Touring to Honda of the Avenues because of a vibration/pulsation from the passenger rear. After a test drive and a quick tire check, it was decided the hub needed to be replaced (nobody replaces wheel bearings anymore, I guess). 90 minutes later, out the door with the noise gone, problem solved! More

2011 Accord EX-6 I had an appointment this past Sunday for an oil and filter change. The service writer was prompt in greeting me and getting the car back into the se I had an appointment this past Sunday for an oil and filter change. The service writer was prompt in greeting me and getting the car back into the service department. I was in and out within an hour. The work was completed satisfactorily and in a timely fashion. This was a better experience than my previous one where I walked in for front brakes and an oil change and was told extra work needed to be done, which I approved, but was given no price. $850 later, I wasn't too happy. More

Three years of Great Service I bought my 2012 Honda Pilot at HotA and have had all recommended services performed there. It now has over 70k miles and runs perfectly. I'm very p I bought my 2012 Honda Pilot at HotA and have had all recommended services performed there. It now has over 70k miles and runs perfectly. I'm very pleased with all the services received over the last three years. More

Excellent I'm always greeted with a friendly smile even if it's not from mr bobby. I'm always leaving with more than a serviced car, but with smile on my face I'm always greeted with a friendly smile even if it's not from mr bobby. I'm always leaving with more than a serviced car, but with smile on my face thanks to Honda! More

Oil Change and Recall Inquiry I went in with no appointment for oil change plus inquired about some recall repairs. Bobby Howard was completely upfront about they were too busy th I went in with no appointment for oil change plus inquired about some recall repairs. Bobby Howard was completely upfront about they were too busy that particular day to do the recall repair without an appointment which I completely understood. I aggreed to do that at a future date. He also was honest that the oil change line would take longer than normal, but I was okay with that since I was already there. While it did take even longer than he estimated, I was glad he was as upfront as possible so I was prepared for the longer time than normal, so I don't hold that against them. I prefer theme being honest and upfront over just telling me what I want to hear and then disappointment. I definitely prefer this dealer over another local one north of this location! More

Smooth Visit Dropped my car off for it's 30k mile service. I took advantage of the complimentary shuttle, the driver was very nice. Everything happened as they s Dropped my car off for it's 30k mile service. I took advantage of the complimentary shuttle, the driver was very nice. Everything happened as they said it would. Car was ready on time, the price was fair. The staff here is very professional and I would recommend them to anyone. Great job all around. More

"SERVICE" Need I say more!!! When it comes to "Service"... Bill Rogers Jr. and his staff are second to none. I have a 2010 Pilot and this SUV is always in tip top shape because of When it comes to "Service"... Bill Rogers Jr. and his staff are second to none. I have a 2010 Pilot and this SUV is always in tip top shape because of this guys at HOA... More

LOTS of Fixes -- Little time I was hoping to get a lot of things done all at once, but there was no way. Parts had to be ordered and I was not going home in my own car. Julian w I was hoping to get a lot of things done all at once, but there was no way. Parts had to be ordered and I was not going home in my own car. Julian was great! He constantly kept me updated about the status during my wait. I am disappointed that the dealership restricts shuttle service to 15 miles, especially when I live in Orange Park. That really should be expanded to at least a 30 mile radius since Jacksonville is the largest (in size) city in the US! Had it not been for Julian's patience and ability to find an option that worked for me, I would have probably just taken my vehicle to another place. More

good placeto go Happy with service. I brought my car for new tire, wheel change. Mr avtar parts manager is very helpful person. service person bill roger is also Happy with service. I brought my car for new tire, wheel change. Mr avtar parts manager is very helpful person. service person bill roger is also great. thanks a lot. More

Happy Customer Purchased my Honda Odyssey at this dealership 3 years ago and have brought the van back for oil changes and other recommended services. I have always Purchased my Honda Odyssey at this dealership 3 years ago and have brought the van back for oil changes and other recommended services. I have always had a good experience and have since started to also bring my Pilot in as well because of the great service and the friendly employees. Usually work with Bob Mandele as he takes great care of me and my cars. I would highly recommend Honda of the Avenues to my family and friends. More