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Honda of the Avenues - Service Center
Jacksonville, FL
3,045 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,045 Reviews of Honda of the Avenues - Service Center
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August 28, 2024
Marcellis provided exceptional customer service and ensured that I was aware of the status of the parts replacement. A lot needed to be taken care of but he always kept me in the loop. ensured that I was aware of the status of the parts replacement. A lot needed to be taken care of but he always kept me in the loop. More
by GOALKICK11
Verified CustomerEmployees Worked With
August 28, 2024
Bobby was great! Very attentive to my needs, excellent service! Will most definitely come back for service in the future. Very attentive to my needs, excellent service! Will most definitely come back for service in the future. More
by jw3
Employees Worked With
August 28, 2024
I love Honda! We only own Hondas. I will keep buying Hondas. But I will not do so at Honda of the Avenues. We went in for two items for service: oil change and our We only own Hondas. I will keep buying Hondas. But I will not do so at Honda of the Avenues. We went in for two items for service: oil change and our back up camera popped off on the back of our Honda Pilot. We could hold the camera on and it was fully functioning just now staying on. Dan was the service lead. Oil change, great, hard to mess up. For the back up camera they said we needed a whole new one for $500. I said I’m good I will try doing myself. Dan says don’t use any glue it could mess it up. I’m waiting as they are finishing it up and he tells me that they were able to get it on but no video showing. Sure enough, they glued it back on and not working. I call Dan and he says to come back a week later because his tech is on vacation. I come back and he doesn’t even make tech look at it. Blames me and says there’s no one to tell that it was working before we brought it to them. He brings out his boss and she is just as helpless claiming no responsibility. So I will never be returning to this location and I hope you contemplate it as well. Bad apples will continue to be bad unless there is pressure. More
by jerrett.benton
Employees Worked With
August 27, 2024
Service was prompt and professional and did not give me any issues. Marcellus was very helpful. any issues. Marcellus was very helpful. More
by cmq13
Employees Worked With
August 26, 2024
Bobby Howard is phenomenal at his job. Very personable, professional, and helpful. It’s always a pleasant experience when being served by Bobby Howard! Very personable, professional, and helpful. It’s always a pleasant experience when being served by Bobby Howard! More
by marvraines1
Employees Worked With
August 25, 2024
Bobby was great to deal with. Have encountered his assistance on previous visits. He is quite knowledgeable and professional. Provided some guidance on things I should have do Have encountered his assistance on previous visits. He is quite knowledgeable and professional. Provided some guidance on things I should have done to my vehicle. Even though my 'scheduled appointment' was just to have a new tire put on the car, I was quite disappointed that I had to wait 2 hrs. for this simple job despite having an appointment. Seems like scheduling it was useless even though it was on a Saturday. My car has always been serviced by the Honda dealer I purchased it from and will continue to rely on the experts! Many thanks! More
by depjacksonville
Employees Worked With
August 24, 2024
Any issue I've ever had they have been able to take care of without any problem. of without any problem. More
by DMAZZIE28
Employees Worked With
August 22, 2024
service was great, however, I have been dealing with Mr Howard but referred to another service advisor after asking for Mr Howard.. For almost 14 years I have become accustomed to him and prefer to cont Howard but referred to another service advisor after asking for Mr Howard.. For almost 14 years I have become accustomed to him and prefer to continue. Shan was find, however old customers are loyal to folks who provide excellent service. More
by JCBMAN2
Employees Worked With
August 22, 2024
Dan and Brian were exceptional in their assistance, communication, pleasant interaction and care in general. communication, pleasant interaction and care in general. More
by alisemello
