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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
827 Reviews

827 Reviews of Honolulu GMC Cadillac - Service Center

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July 10, 2025

Our experience with the GMC service department has been extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. Wh More

by DAVE@DJCONSTRUCTION.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sheldon Ahlo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cheigh
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

Service dept is friendly. But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiven More

by 808AIRCONDITIONINGLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Garringer
Jul 10, 2025 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 07, 2025

So far the people who we have met have been really nice, the service advisors have kept us informed. Work done has been satisfactory. More

by ISLANDSTIX808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 04, 2025

Communication during the delivery of the vehicle was often nonexisient and/or ineffective. I felt distant. More

by LORENOTOMO
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Sales and department respondsible for shipping
Jul 08, 2025 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 02, 2025

Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustr More

by dealerrater.swept401
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
SARAH PRATT, STEVE (MECHANIC)
Jul 03, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Sarah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 02, 2025

My service advisor Jennifer is very helpful and explained everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills. More

by Kenui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer - Service Advisor : 5 Stars
Jul 03, 2025 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2025

Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers. More

by FSENETENARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2025

Customer service is a hit a miss. When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had More

by Palmacindi33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 26, 2025

I thought mechanics can fix any vehicle,I'm pretty sure GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible More

by laokung31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah 5 star very helpful, mechanics very nice but need more experience in other brand of cars or trucks.4 stars
Jul 02, 2025 -

Honolulu GMC Cadillac responded

Hello, I'm sorry to hear about the ongoing issues with your vehicle. We strive for effective solutions, and it's disappointing that this hasn't been resolved yet. Please reach out so we can address this matter further and find a resolution for you. Thank you, Jeremy Cervantes - Service Manager - (808) 495-4837

Jul 02, 2025 -

Honolulu GMC Cadillac responded

Hello, I'm sorry to hear about the ongoing issues with your vehicle. We strive for effective solutions, and it's disappointing that this hasn't been resolved yet. Please reach out so we can address this matter further and find a resolution for you. Thank you, Jeremy Cervantes - Service Manager - (808) 495-4837

June 26, 2025

Great Service! They got me in the next day for my recall and performed the inspection and oil change promptly. More

by sjaschris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Jun 26, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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