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Honolulu Buick GMC - Service Center

Honolulu, HI

4.1
622 Reviews
Call Service Center (808) 836-7007

622 Reviews of Honolulu Buick GMC - Service Center

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March 27, 2024

Louis was very helpful and patient for my many of follow up calls. He was also very helpful when picking up my car the wiper blade broke and he was able to replace and helped me come back in the following M More

by PARRISH.JERRICA
Recommend Dealer
Yes
Employees Worked With
Louis
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Mar 27, 2024 -

PARRISH.JERRICA responded

I wanna talk you folks again for helping!

Mar 27, 2024 -

Honolulu Buick GMC responded

Jerrica, Thank you for taking the time to share your thoughts on working with Louis and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
March 25, 2024

Good customer service, wanted for my car finished less than 2 hours. Kept me informed by texting, on maintenance that I requested. More

by ROWLAND_S
Recommend Dealer
Yes
Employees Worked With
Car service maintenance department
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Mar 25, 2024 -

Honolulu Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
March 12, 2024

Excellent professional service. And Excellent shuttle service too???? Would recommend there to family and friends ???? More

by HDUYENO
Recommend Dealer
Yes
Employees Worked With
Micah K. ????
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Mar 12, 2024 -

Honolulu Buick GMC responded

Thank you so much for your excellent review! We are so glad that Micah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
March 11, 2024

Very accommodating, work was done fast Staff is friendly, I felt confident that what they did was great More

by BIRDK002
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis
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Mar 12, 2024 -

Honolulu Buick GMC responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
March 09, 2024

Came in for state inspection. Liana greeted with a smile and in a professional manner. During inspection, Liana noticed insurance needed updating. So, Liana expeditiously worked w More

by ERNESTOJUAREZ808
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Liana
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Mar 11, 2024 -

Honolulu Buick GMC responded

Thank you, Ernesto! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
March 07, 2024

Great service, communicated clearly on what needs to be done and suggested what else we might consider and timely repair duration.. More

by KJHNEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Diaz and Daven Kanno
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Mar 07, 2024 -

Honolulu Buick GMC responded

Thanks for sharing about your experience with Honolulu Buick GMC. Andrew, Luis, and Daven appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
March 06, 2024

Serviced my GMC as instructed in a timely manner Service adviser was professional and responsive More

by LEE_G808
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 07, 2024 -

Honolulu Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
February 28, 2024

Fast, efficient, hard working. Went out of his way to keep me informed despite technical difficulties at the office More

by MERWIN007
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 29, 2024 -

Honolulu Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
February 27, 2024

No hassle and pretty reasonable. Friendly courteous not a lot of pressure good experience. Thanks More

by VPERROTTA0
Recommend Dealer
Yes
Employees Worked With
Nick Sean and Kalai
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Feb 28, 2024 -

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
February 23, 2024

Went in for my 1st oil change in January. Told them my transfer case was leaking. They said make another appointment, which was this one. Then within 5 mins they said they have no parts. And More

by RNDY_GONZALEZ
Recommend Dealer
No
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Feb 28, 2024 -

Honolulu Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Feb 28, 2024 -

RNDY_GONZALEZ responded

I rather not give my info on this platform, I already get plenty of spam calls and emails, but you can look me up. My appointment was on 21 FEB 24 at 0900. I also called your service center on 26 FEB 24 five times at different intervals and no one would answer. I decided to call the main dealership phone number to get transferred. The lady transferred me to service and still no answer. I called back maybe within 10 minutes and told the lady no one answered. She said she would try, and she got no answer. She told me she’s going to walk over there to see, and I guess she told them something because she transferred me and service department answered. I told them I was there last week and wanted to know if my part was ordered. He seemed aggravated, he got my info and said yeah backordered on 21 FEB or 24 FEB. I don’t remember the date he said because of the tone of his voice but and in my head I thought, didn’t they order this from my first oil change appointment ( 17 JAN 24, 1:00pm)? Guess not, even though I mentioned it at my first oil change appointment and same guy I believe said to monitor it, no parts. I asked do they know a timeframe of when it will come in, he said no, maybe a month. Also I have never been to a service center lane were I have to get off to check in. Thank you for your time.

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