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Honolulu Buick GMC - Service Center

Honolulu, HI

4.1
310 Reviews
Call Service Center (808) 836-7007

310 Reviews of Honolulu Buick GMC - Service Center

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January 12, 2023

Lithia GMC was totally professional. They told me what problems my car had, told me what were safety issues, and what were optional issues, and worked with me to get done what I wanted t More

by Mako.Reid
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2023 -

Honolulu Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Irene delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 11, 2023

Excellent on communication between salesman Colin and customer Ramos .Explain all information about vehicle how it work More

by BHOYING51
Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Viloria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Honolulu Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 10, 2023

Truck service great. Shuttle service poor! Had arranged for next day early morning pickup from my home to go pick up my truck but no one came. So I caught a ride in after More

by Chu
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina
Report | Print
Jan 11, 2023 -

Honolulu Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 10, 2023

Very helpful and friendly service. Quick when checking in the car and nice they washed the car. Appreciate that More

by LITTRELLPHOTO
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irene Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
ASHLEY IWASAKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Honolulu Buick GMC responded

Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 07, 2023

Received service in time and service representative are very courteous and efficient. They’re very professional More

by Tee
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Irene Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
ASHLEY IWASAKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Honolulu Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 03, 2023

Service was excellent Alaina was very thorough what needs to get done on my car and she was awesome . Good job . More

by Elizabeth
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina
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Jan 04, 2023 -

Honolulu Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Elizabeth, for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 03, 2023

The Service coordinator Cara was very professional, polite, through, kind and considerate. I appreciate her. More

by JOELEWIS4
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cara
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Jan 04, 2023 -

Honolulu Buick GMC responded

Thank you, Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 03, 2023

Would like a loaner vehicle if I new it would take longer than a week More

by BENJI1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one assayed me. Only Dropped off the vehicle
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Jan 04, 2023 -

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
January 03, 2023

I’m very satisfied and I’m coming back for the maintenance of my car More

by juliepintor
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Honolulu Buick GMC responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business, Julie, and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
December 29, 2022

Wait time for service has improved significantly especially for oil changes! I hope the improvements will continue throughout the New Year!!Mahalo much!! More

by WILLIAM.VILLARREAL
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Honolulu Buick GMC responded

Thank you, William! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
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