Honolulu Buick GMC - Service Center

Brought my brand new 2021 Sierra in for a fog light that was broken when I bought the truck. I was told to schedule on the week day so someone would be there to diagnose the reason the fog light did not wor was broken when I bought the truck. I was told to schedule on the week day so someone would be there to diagnose the reason the fog light did not work. I dropped my truck off at 7:30 am on a Friday and was told it should be done by end of day. I called around 1:45 for an update and was told no one had even looked at my truck yet and they would call back round 3 with updates. I showed up around 3:15-3:30 and my truck still has not been looked at. They did get me a rental which was helpful but I drive SUVs and trucks because of back and hip issues. It was painful/uncomfortable for me driving a car. I figured I could tough it out for a day but there was no way I would make it multiple days in a low vehicle. I was also told on the weekends they only do oil changes so leaving my truck there sat and sun was not an option especially because the night before there was a break in. Cops were there when I dropped off dusting for finger prints. Not an ideal situation and not their fault but I don’t want to leave my property there just to sit if nothing is getting done. Staff was friendly and kind but it seems they need to hire more people for diagnostics. On the sales side they need to ensure everything works. This is the first time I’ve gotten a brand new vehicle and had to take it to the shop a couple of weeks after purchasing. I noticed the light didn’t work a couple of days after purchasing. More

I had an excellent experience. Was greeted and taken care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work! care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work! More

Even though I make appointments a head of time, I end up spending time in the waiting room waiting for someone to work on my car. I like Cadillac but will not buy another because the service is too slow and spending time in the waiting room waiting for someone to work on my car. I like Cadillac but will not buy another because the service is too slow and it’s the only dealership in town. More

Samantha was awesome! She was able to reset my WiFi so I could use the internet in my car. My WiFi was set to Cadillac Cue and as I was no longer with onstar I could not use my phone while I was in my car could use the internet in my car. My WiFi was set to Cadillac Cue and as I was no longer with onstar I could not use my phone while I was in my car for over a year! My car was immaculate and clean when I got it back, my radio is working and the car is running fine! More

Samantha is AMAZING! She not only made sure my car got the service it needed, she also broke it down and made it clear for me to understand.... the service it needed, she also broke it down and made it clear for me to understand.... More

The best dealership for me ever my experience getting car thank you Matt and finance Department...Soon i coming back to get one more car thank you Matt and finance Department...Soon i coming back to get one more car More

Fast appointment on phone was excellent and easy Completed work in timely manner Did all as requested I am surprised they don’t wash the cadillacs anymore easy Completed work in timely manner Did all as requested I am surprised they don’t wash the cadillacs anymore More

The service center rep Irene Nicholson was most pleasant and cordial and your shuttle driver was most pleasant. Irene helped my flat tire situation and I purchased another tire and everything is fine so fa and cordial and your shuttle driver was most pleasant. Irene helped my flat tire situation and I purchased another tire and everything is fine so far. Thank you. More

Easy drop off. They gave me a ride to my office. And my car was done early and everything was done correctly. I'm very satisfied. my car was done early and everything was done correctly. I'm very satisfied. More

I made an online appointment for 0700 but due to the pandemic, I didn’t realize that the service department didn’t open until 0730. Good thing there’s a convenient key drop off that I was able to leave pandemic, I didn’t realize that the service department didn’t open until 0730. Good thing there’s a convenient key drop off that I was able to leave my car and make it in time for my 0800 appointment. Irene Nicholson was friendly and kept me updated on how my car was doing. More