Honolulu Buick GMC - Service Center

They could improve on their communication skills with their customers. I called to find out the status of work done after them having my car for two (2) days, left a message, no reply received.

Easy to schedule online, upon arrival Irene was prepared and knowledgeable. The service was timely. What else is there to say, we’ll be back. Thank You

Irene , service adviser, was a very pleasant surprise. In the past I have had what seems to be a regather high pressure sales pitch to up-sale items I did not want. I received just what I wanted in a timely manner and work was accomplished in acceptable time. Overall a nice experience.

Irene is a wonderful service rep. Her communication skills are on point as she navigates uncooperative and unresponsive vehicle warranty offices. So far it has been over a month and a half with still no movement. One is a safety issue that needs to be resolved to pass my next safety inspection. Any help with this would be greatly appreciated.

Excellent service. Samantha was courteous, kept me informed and was kind enough to have my vehicle returned to me, which was deeply appreciated, since I was not well. Mahalo Samantha, you even called after my vehicle was returned to be sure all went well. Great job.

Samantha, the service department advisor, was very helpful, from making the initial appointment to picking my car up. The service department was very busy, but took the time to keep me updated.

Prompt, courteous service and kind staff. What a wonderful experience. Making an appointment was easy. The work was finished before lunch. While it was a simple service, it was nice not to have to wait and wonder when it would be ready.

Brought my brand new 2021 Sierra in for a fog light that was broken when I bought the truck. I was told to schedule on the week day so someone would be there to diagnose the reason the fog light did not work. I dropped my truck off at 7:30 am on a Friday and was told it should be done by end of day. I called around 1:45 for an update and was told no one had even looked at my truck yet and they would call back round 3 with updates. I showed up around 3:15-3:30 and my truck still has not been looked at. They did get me a rental which was helpful but I drive SUVs and trucks because of back and hip issues. It was painful/uncomfortable for me driving a car. I figured I could tough it out for a day but there was no way I would make it multiple days in a low vehicle. I was also told on the weekends they only do oil changes so leaving my truck there sat and sun was not an option especially because the night before there was a break in. Cops were there when I dropped off dusting for finger prints. Not an ideal situation and not their fault but I don’t want to leave my property there just to sit if nothing is getting done. Staff was friendly and kind but it seems they need to hire more people for diagnostics. On the sales side they need to ensure everything works. This is the first time I’ve gotten a brand new vehicle and had to take it to the shop a couple of weeks after purchasing. I noticed the light didn’t work a couple of days after purchasing.

Excellent service, convenient appointments, caring and welcoming staff. I am very thankful for the free transport to and from the dealership which makes it very easy to drop my car off at the dealership and pick it up without needing to arrange transportation. Very pleased, thank you. This is what I call quality service.

I had an excellent experience. Was greeted and taken care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work!