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Honolulu Buick GMC - Service Center

Honolulu, HI

4.5
66 Lifetime Reviews Review Dealership

66 Reviews of Honolulu Buick GMC - Service Center

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February 24, 2021

"They could improve on their communication skills with..."

- BTQGOLF

They could improve on their communication skills with their customers. I called to find out the status of work done after them having my car for two (2) days, left a message, no reply received.

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Recommend Dealer
Yes
Employees Worked With
Feb 24, 2021 -

Honolulu Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 18, 2021

"Easy to schedule online, upon arrival Irene was prepared..."

- rrrickb

Easy to schedule online, upon arrival Irene was prepared and knowledgeable. The service was timely. What else is there to say, we’ll be back. Thank You

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Yes
Employees Worked With
Feb 19, 2021 -

Honolulu Buick GMC responded

Thank you for your review and kind words for Irene. We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 10, 2021

"Irene , service adviser, was a very pleasant surprise...."

- robert_burnsjr

Irene , service adviser, was a very pleasant surprise. In the past I have had what seems to be a regather high pressure sales pitch to up-sale items I did not want. I received just what I wanted in a timely manner and work was accomplished in acceptable time. Overall a nice experience.

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Yes
Employees Worked With
Feb 10, 2021 -

Honolulu Buick GMC responded

Robert, thank you for choosing Honolulu Buick GMC , your feedback and rating mean a lot to us. We're glad Irene and the team were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 08, 2021

"Irene is a wonderful service rep. Her communication..."

- chayacheron

Irene is a wonderful service rep. Her communication skills are on point as she navigates uncooperative and unresponsive vehicle warranty offices. So far it has been over a month and a half with still no movement. One is a safety issue that needs to be resolved to pass my next safety inspection. Any help with this would be greatly appreciated.

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Recommend Dealer
Yes
Employees Worked With
Feb 08, 2021 -

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with Irene here at Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 04, 2021

"Excellent service. Samantha was courteous, kept me..."

- HELEN7

Excellent service. Samantha was courteous, kept me informed and was kind enough to have my vehicle returned to me, which was deeply appreciated, since I was not well. Mahalo Samantha, you even called after my vehicle was returned to be sure all went well. Great job.

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Yes
Employees Worked With
Feb 04, 2021 -

Honolulu Buick GMC responded

Thank you, Helen, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Samantha and our service teamhere at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Feb 04, 2021 -

HELEN7 responded

Thanks for the excellent team work. Appreciate all the courtesies extended. Aloha, Helen

February 04, 2021

"Samantha, the service department advisor, was very..."

- CFP

Samantha, the service department advisor, was very helpful, from making the initial appointment to picking my car up. The service department was very busy, but took the time to keep me updated.

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Recommend Dealer
Yes
Employees Worked With
Feb 04, 2021 -

Honolulu Buick GMC responded

Thank you for your business and this review. We're happy to hear that Samantha and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 31, 2021

"Prompt, courteous service and kind staff. What a..."

- MERWIN007

Prompt, courteous service and kind staff. What a wonderful experience. Making an appointment was easy. The work was finished before lunch. While it was a simple service, it was nice not to have to wait and wonder when it would be ready.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Driver
Jan 31, 2021 -

Honolulu Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 30, 2021

"Brought my brand new 2021 Sierra in for a fog light that..."

- CHLOE_FUTURERN

Brought my brand new 2021 Sierra in for a fog light that was broken when I bought the truck. I was told to schedule on the week day so someone would be there to diagnose the reason the fog light did not work. I dropped my truck off at 7:30 am on a Friday and was told it should be done by end of day. I called around 1:45 for an update and was told no one had even looked at my truck yet and they would call back round 3 with updates. I showed up around 3:15-3:30 and my truck still has not been looked at. They did get me a rental which was helpful but I drive SUVs and trucks because of back and hip issues. It was painful/uncomfortable for me driving a car. I figured I could tough it out for a day but there was no way I would make it multiple days in a low vehicle. I was also told on the weekends they only do oil changes so leaving my truck there sat and sun was not an option especially because the night before there was a break in. Cops were there when I dropped off dusting for finger prints. Not an ideal situation and not their fault but I don’t want to leave my property there just to sit if nothing is getting done. Staff was friendly and kind but it seems they need to hire more people for diagnostics. On the sales side they need to ensure everything works. This is the first time I’ve gotten a brand new vehicle and had to take it to the shop a couple of weeks after purchasing. I noticed the light didn’t work a couple of days after purchasing.

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Recommend Dealer
No
Employees Worked With
Feb 16, 2021 -

Honolulu Buick GMC responded

Chloe, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 30, 2021

"Excellent service, convenient appointments, caring and..."

- walkerk010

Excellent service, convenient appointments, caring and welcoming staff. I am very thankful for the free transport to and from the dealership which makes it very easy to drop my car off at the dealership and pick it up without needing to arrange transportation. Very pleased, thank you. This is what I call quality service.

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Yes
Employees Worked With
Jan 31, 2021 -

Honolulu Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 29, 2021

"I had an excellent experience. Was greeted and taken..."

- KDAVIS60

I had an excellent experience. Was greeted and taken care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work!

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Recommend Dealer
Yes
Employees Worked With
Jan 31, 2021 -

Honolulu Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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