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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,269 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,269 reviews

August 31, 2023

Service dept is friendly, but the service takes 2 hours to do a scheduled oil change. This is ridiculous by mainland standards, however, it’s unfortunately standard for Hawaii. More

by SARAHTAYLORAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure names, not listed
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Sep 02, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 30, 2023

Great service, you couldn’t expect more. My repair required a part shipped overnight. Delays & cost remained minimal More

by NA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 27, 2023

There was boot grease grime all over my bottom rocker from the side step, paint and interior. Both on my driver and passenger side. This is unsatisfactory More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He did give his name
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Aug 31, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 27, 2023

Morey is awesome, very polite and good people person skills. Made the car sale easy and he took care of a lot of my issues or concerns More

by A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
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Aug 28, 2023 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 26, 2023

Great service! Great Communication! Micah at Honolulu GMC is very attentive In understanding my concern in the repair of my truck and made sure it was done. Very ha More

by MORID004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Aug 28, 2023 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 25, 2023

The dealership was very easy to locate and everyone was very helpful from the moment we entered the car lot it was nice and clean had tea and coffee everyone was very professional and I would highly recomm More

by MORTON718
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
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Aug 25, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Honolulu Buick GMC! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 24, 2023

Collin ,Was very helpful from start till the end . . I will definitely send my friends to see Collin ….Mahalo More

by C.BENJAMIN68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
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Aug 25, 2023 -

Honolulu GMC Cadillac responded

We are very happy to hear that Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 23, 2023

The service representative Micah, displayed professionalism, patience and efficiency at each phase of my interaction and inquiries. His expertise and explanation of each phase of the repair pro More

by KENEKE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah - Service Writer / Representative 6 Stars
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Aug 23, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that Micah was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 23, 2023

I am still waiting for someone to contact me about repairs on my vehicle that supposedly went through a rigid vetting process before being sold to me..... More

by SVENDSENCRISTINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
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Aug 26, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 19, 2023

This is a great dealership with an outstanding service department! Staff is always friendly and willing to help! More

by tramirezjr001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah!, Ashley Iwasaki
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Aug 21, 2023 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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