Honolulu GMC Cadillac

last service was a very bad experience. my battery wasn’t holding charge so i brought truck back in. because i had the same problem 2 years ago they did tests and found that the battery w my battery wasn’t holding charge so i brought truck back in. because i had the same problem 2 years ago they did tests and found that the battery was faulty. then i was told that i have to pay for testing and to install new battery. if it was faulty, why should i pay anything? its not my fault that they used a crappy battery that never last past warranty. and i would think testing to see that there’s no short would benefit the service dept from reoccurring problems. i also paid $3500 for extended bumper to bumper warranty which i was later told doesn’t cover this. and to top it all, i was told that if the battery goes bad again, they won’t cover it because its the third time! its like a threat to not bring it back cause it happened twice. why would they even threaten me if they found that the battery was faulty and tests were negative. it just makes no sense, so i paid and left pissed. it would have been cheaper to just go somewhere else and buy a better battery and change it myself. More

Sales\service was welcoming. Very helpful and knowledgeable. Helped us get the vehicle we wanted and didn’t take to long. Very helpful and knowledgeable. Helped us get the vehicle we wanted and didn’t take to long. More

Irene provided excellent service regarding the repairs to my Escalade. She provided up-to-the-minute updates and made me feel important when it came to making sure I had transportation to and from the dealer my Escalade. She provided up-to-the-minute updates and made me feel important when it came to making sure I had transportation to and from the dealership when I dropped off the vehicle for repair as well as after the vehicle was repaired. Thank you Irene and Honolulu Buick GMC. Vern, the transportation driver also provided me with excellent service and got me to and from work. More

They have Great service , awesome staff. And amazing selection. I would recommend this place z And amazing selection. I would recommend this place z More

Nick was an excellent salesman. Clear communication very straightforward to the deal with. A+Very Satisfied!! Clear communication very straightforward to the deal with. A+Very Satisfied!! More

Very helpful and they answered all of my questions and I didn’t have to stay any longer than I had to didn’t have to stay any longer than I had to More

I called multiple times regarding some service I had on my vehicle. The service department failed to fix the initial issue. I have left voicemails and still have not received a call. Funds went toward a se my vehicle. The service department failed to fix the initial issue. I have left voicemails and still have not received a call. Funds went toward a service that was not rendered. More

no matter what the service is fore it is always done with efficiency and when they say it will be done efficiency and when they say it will be done More

Great customer service , friendly staff , very patient answering questions helping finding the right vehicle, definitely recommend them .. answering questions helping finding the right vehicle, definitely recommend them .. More

Waited 3. 5 hours with an appointment to have tint removed then was told to come back when “they call me”. The lining is falling of on the door panels. Oil leak 5 hours with an appointment to have tint removed then was told to come back when “they call me”. The lining is falling of on the door panels. Oil leaking from the exhaust. Why would I go back…🤣😂🤷‍♂️🤦‍♂️ More