Honolulu GMC Cadillac - Service Center

Service dept is friendly. But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiven But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiveness. To avoid any future frustration, I scheduled my next service appt already. More

So far the people who we have met have been really nice, the service advisors have kept us informed. Work done has been satisfactory. the service advisors have kept us informed. Work done has been satisfactory. More

Communication during the delivery of the vehicle was often nonexisient and/or ineffective. I felt distant. often nonexisient and/or ineffective. I felt distant. More

Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustr ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustrated with the number of issues I had with my 2024 Lyriq—over 100 days in the shop at this location. However, Sarah's clear communication and willingness to assist transformed the experience and made scheduling and appointments 10x better. One major plus is the quality of the courtesy vehicles she arranges. Thanks to her, I no longer have to deal with EV loaners that only have a 12V outlet and can't even charge overnight—I'm actually able to use the vehicle the next day now. Overall, I am very satisfied with the service I've received—especially from Sarah Pratt. I'd also like to give honorable mention to Steve (I believe that’s his name), who works on our car. He’s been extremely helpful as well. Thank you both! More

My service advisor Jennifer is very helpful and explained everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills. everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills. More

Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers. aloha heart. the workers are friendly and work very hard to satisfy customers. More

Customer service is a hit a miss. When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had to call multiple times and leave vm. This last time my oil was not completely filled and had to go get in person to the dealership to make an appointment. So you know, going in person is way better response on getting an early appointment . More

I thought mechanics can fix any vehicle,I'm pretty sure GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible More

Great Service! They got me in the next day for my recall and performed the inspection and oil change promptly. They got me in the next day for my recall and performed the inspection and oil change promptly. More