Honolulu GMC Cadillac - Service Center

Sales team is nice, however they did not disclose to me issues with the car before hand leaving out that it had an oil leak and valve cover gasket leak to start. issues with the car before hand leaving out that it had an oil leak and valve cover gasket leak to start. More

We had both of trucks in for safety check. It was fast and convenient. The online appointment calendar should be easier to navigate. Have a drop down box on all the different services so you d It was fast and convenient. The online appointment calendar should be easier to navigate. Have a drop down box on all the different services so you don’t have to go searching to find it. Be sure the appointments that is scheduled online is honored. If you can’t do it don’t have it available to click. I made two different appointments and my oil change appointment was rescheduled. Then our safety check appointments were rescheduled as well. Other than that service has been great. More

nice looking Dealer clean and pretty good service we are so happy for our new truck so happy for our new truck More

The employees are extremely friendly but after my car was diagnosed they failed to get back to me about the service I requested. I reached out to book a tire service and received no response. In addition, I diagnosed they failed to get back to me about the service I requested. I reached out to book a tire service and received no response. In addition, I was charged $417 to diagnose my car which they stated would go towards the service but never responded back to me so I basically paid $417 for nothing. My car still has the same issues I had when I brought it in. Nothing was fixed and I still haven’t received a call back. More

I call them 25x live voices message everything no call back at there service department they are super bad back at there service department they are super bad More

Had to call 4 times in 6 days to schedule an appointment. Left a detailed message with each call. Never received a call back. Left a detailed message with each call. Never received a call back. More

Sara Pratt was my service manager. She really made all the difference. I’ve had my engine replaced twice which is very frustrating but Sara really made the process smooth and easy. She really made all the difference. I’ve had my engine replaced twice which is very frustrating but Sara really made the process smooth and easy. More

Service was ok however it took 4 hours waiting for a soft ware update on my car. That is too long ware update on my car. That is too long More

This Team is more courteous/helpful than the prior Team; explained things; attentive; friendly; answered questions; knowledgeable explained things; attentive; friendly; answered questions; knowledgeable More