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This rating includes all service center reviews, with more weight given to recent reviews.
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792 Reviews of Honolulu GMC Cadillac - Service Center
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May 03, 2025
The he used vehicle I bought was in great condition. The salesman was attentive and patient with us. The dealership’s facilities were impressive and immaculate. The salesman was attentive and patient with us. The dealership’s facilities were impressive and immaculate. More
by PACLIGHT808
Verified Customer
May 02, 2025
Excellent service very easy communication nice and clean dealership fast work have very good coffee and drinks dealership fast work have very good coffee and drinks More
by Czechgirl
Employees Worked With
May 02, 2025
There are so many problems that I'm having with them right now!! The manager Jeremy will not respond to any of my emails and when I came in he had an attitude! I brought my car in after I purchased it a right now!! The manager Jeremy will not respond to any of my emails and when I came in he had an attitude! I brought my car in after I purchased it and they were supposed to fix the ac!! It's been in there 2x and they can't find the problem with the ac!! My warranty expired last month!! I used a loner and it was expired and the vehicle got towed so I had to pay 300$ to get it out and they never refunded me for that like they said they would! Jeremy will not respond about this!! Every time I get my vehicle back, they do not put the pieces back together!! I have a 1foot piece just sitting on the floor! The service department is a mess!!! More
by Connienisa808
May 02, 2025
It is very nice to be able to be serviced by a caring individual. Johnny puts his all into helping me...he is pleasant and kind and does what he says he can do...if he can't...he will let me know...I lov individual. Johnny puts his all into helping me...he is pleasant and kind and does what he says he can do...if he can't...he will let me know...I love the communication between me as a customer and he at the service department More
by NAHYUEN1
Employees Worked With
Johnny Henson
May 02, 2025
The hardest to me is actually getting someone to talk to. The phones take you in circles and you end up leaving messages that don't get returned. However..once you get someone the communication is awesome. The phones take you in circles and you end up leaving messages that don't get returned. However..once you get someone the communication is awesome. I actually had to physically go down to the dealership to get help. I really wish they could make sure that we got a live person to help us when we call...even if it's to let us know.that our service Advisor will call us.back. More
by NAHYUEN1
Employees Worked With
Johnny Henson
May 01, 2025
The Receptionists were very nice, Katherine was Awesome. !! She tried so much to make more desks with me, but Upper Management wouldn't budge. But all was good ?? !! She tried so much to make more desks with me, but Upper Management wouldn't budge. But all was good ?? More
by MHALIKA
Employees Worked With
Katherine
April 20, 2025
Car was promised at 1:45, I called 2x before coming at 2:00. Car wasn't ready. Had to self-pay for an Uber home. Returned the next day at 10am and car was still not ready. Returned again at 1:30, was said 2:00. Car wasn't ready. Had to self-pay for an Uber home. Returned the next day at 10am and car was still not ready. Returned again at 1:30, was said it was ready but had error messages that needed to be cleared. Took an additional 45 minutes before it was ready. Still paid full price and I was out the time and money for the three trips to pickup my car. Very poor service and communication More
by Lpfannerstill
Employees Worked With
Johnny
April 13, 2025
Great in person service; terrible phone answering and NO call back after 4 days of attempts call back after 4 days of attempts More
by HOKU1980
Employees Worked With
Other Employees :
Sarah from Arkansas is the only one I dealt with; she was Top Notch!
April 06, 2025
Pros. Super friendly. Great coffee nice waiting room and bathroom. Inconsistent communications. Innacurate estimates of time required. Overall I’d return f Super friendly. Great coffee nice waiting room and bathroom. Inconsistent communications. Innacurate estimates of time required. Overall I’d return for service. Particularly nice people. More
by ROBERTNOBLEARCHITECT
Employees Worked With
Other Employees :
Johnny was very nice. Good experience for me. Ladies who answered phones…very nice. Good representative of the business.
