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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
813 Reviews
Call Service Center (808) 836-7007

813 Reviews of Honolulu GMC Cadillac - Service Center

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September 28, 2022

I had a bad experience in the past and was dreading coming in, but the advisor was friendly and competent. The shuttle driver, Verge, is always awesome. Made me feel welcomed as always! More

by honoluluphoenix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Davis
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Sep 29, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 27, 2022

5 stars for service department. Scheduling was fast and easy. They are Nice people. My truck looks and runs great. Thank you. More

by KTH5212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Sep 29, 2022 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 21, 2022

It’s clean and this trip I didn’t have a problem with the service More

by Mana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Sep 22, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 17, 2022

Fast and Easy Online Scheduling, Short Wait, and great communication. Solved my warranty issue and serviced my truck. More

by ALANJOAQUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Sep 19, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, Alan, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 15, 2022

Awesome Friendly Quick service. Got both my vehicles back on the road with a new safety check and repaired tire. More

by SHELDONA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff B. Jerry L., Irene Nicholson
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Sep 16, 2022 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 15, 2022

I am truly grateful to have trusted GMC to have my vehicle taken care of my every thing the vehicle needs I believe that I am in great hands. So I would personally thank each and everyone at Honolulu More

by Lahaina Fagota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Pokorny
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Sep 16, 2022 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 10, 2022

Poor customer service, do not return calls when messages are left. This is shameful, people More

by Jean1926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Sep 15, 2022 -

Honolulu GMC Cadillac responded

Thank you for this feedback, Jean. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Sep 15, 2022 -

Jean1926 responded

Mr Edwards Your folks don’t return calls, it as simple as that, so I took my business, elsewhere.

September 08, 2022

Great service, the service advisor Irene was really kind and caring. I appreciated the service manager Ashley as well for coming out and being very informative regarding my vehicles issues, she also made me More

by KOOHAMMAH53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Sep 10, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. Irene, Ashley, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Sep 10, 2022 -

KOOHAMMAH53 responded

Thank you Alan for your response. I appreciate you and your staff very much.

September 06, 2022

Great Customer service! I was greeted and treated like a valued customer. I was explained the service to be performed, recommendations, and final outcome. More

by CHICHOGNR_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Sep 07, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business, Irene, and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 04, 2022

Sales Manager was awesome. Car has been waiting for parts for a few months now sitting in the humiliating weather unwashed as well. I’m not so happy about that. They lost my ke More

by KUULAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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