Hopkins Acura

fast smooth in and out in a timely fassion. Everything was done on time and all involved were pleasant and friendly. made the appointment by phone and service went as planned. took exactly how l Everything was done on time and all involved were pleasant and friendly. made the appointment by phone and service went as planned. took exactly how long they said it would take. More

Replace battery . All the lights were flashing on the car , It was towed into dealer. They quickly contacted me and would diagnose in the morning. They phoned . All the lights were flashing on the car , It was towed into dealer. They quickly contacted me and would diagnose in the morning. They phoned early the next morning and the battery would be replaced soon and did a multi inspection . Very quick turnaround time. More

Great service! Great service and great communication with at all time regarding my car. They had my ready and going on the same day also clean my car! Great service and great communication with at all time regarding my car. They had my ready and going on the same day also clean my car! More

Great experience Pablo & Kah -Very friendly staff. They replied quickly when asking about my car & service. Great customer service, would definitely return and recomme Pablo & Kah -Very friendly staff. They replied quickly when asking about my car & service. Great customer service, would definitely return and recommend a friend to these staff members. More

Brakes Bought a cpo RDX from another dealer but Hopkins is closer to where we live. Noticed right away that the brakes were squeaking very loudly so brought Bought a cpo RDX from another dealer but Hopkins is closer to where we live. Noticed right away that the brakes were squeaking very loudly so brought it in to Hopkins to check. Mark in the service department said brakes are not covered under warranty but still did a courtesy check for us in case the brakes are of the model that Acura had issued a bulletin to replace. It wasn’t, but Mark went ahead and serviced the front rotors for us as a courtesy. Haven’t noticed the squeaking noise in the few days that have passed so hopefully it was just that. Overall great experience with Mark and will come back for future repairs. More

The service department is a well oiled machine! Noah oversaw the team of staff and got me in and out even while waiting in the comfortable lounge for not a very long time. Amazing turn around time, Noah oversaw the team of staff and got me in and out even while waiting in the comfortable lounge for not a very long time. Amazing turn around time, pleasant staff and good coffee while waiting! More

Excellent service by Mark the manager. The scheduled service was at 7 am and we were greeted by Mark to expedite the checkin process. He offered to drive us home and the work was completed The scheduled service was at 7 am and we were greeted by Mark to expedite the checkin process. He offered to drive us home and the work was completed as he promised. The car was washed and vacuumed for pickup! More

Mix-up made right I called in and scheduled maintenance service. When I arrived they shared with me that my appointment was not showing up in the system. They then st I called in and scheduled maintenance service. When I arrived they shared with me that my appointment was not showing up in the system. They then stated that they would be more than happy to see me, and let’s not worry about the problem, but my need for service and they got me in. They also stated they would look into where the system breakdown was to better understand how this occurred. I can’t overstate just how much I appreciate there committtment to customer service. More

Quick efficient oil change & basic service In & our precisely on schedule, friendly efficient service, good communication throughout, would recommend to others - the only criticism is that it i In & our precisely on schedule, friendly efficient service, good communication throughout, would recommend to others - the only criticism is that it is a little pricy. More

Great! Great service and good personnel. It's all I can say. They are awesome let you know about any issues on your car needs. Thanks. Great service and good personnel. It's all I can say. They are awesome let you know about any issues on your car needs. Thanks. More