Horne Kia

How not to "earn my business": disreputable selling practices, market adjustment, bait and switch, non-negotiable dealer add-ons, mandatory trade-in, mandatory dealer financing, market adjustment. If y practices, market adjustment, bait and switch, non-negotiable dealer add-ons, mandatory trade-in, mandatory dealer financing, market adjustment. If you are curious to see the full range of sleazy car dealership antics and can spare an hour or two, you can't go wrong with Horne Kia. Many of the other negative reviews here share much of the exact same experience had, but here's my story. Yesterday, I found a vehicle I was interested in using hornekia.com's Inventory Search, then contacted them about that specific vehicle using the "I'm Interested" dialog. Brad responded shortly via SMS, said the vehicle was still available, and asked when I could come in. We agreed on a time, but then he said the vehicle would arrive on/about October 10 (today is September 3) and asked if I would be interested in a different vehicle. The one he offered was not equipped the way we want, so I said no. He asked me to come in anyway to "reserve" the vehicle I originally asked about. Sensing the direction this was headed, I asked him to confirm that the price on the website (MSRP minus about $1974 in "Horne Kia Discount" was correct and said I would be disappointed if I drive 40 miles to the dealership to learn about "market adjustments" or other such nonsense. Brad responded that they would honor the online price and that they do not have a market adjustment. However, they do have dealer add-ons that are non-negotiable - paint protection, tint, floor mats, dent protection. By this time I was pretty sure where this is headed, but agreed to listen on the add-ons and if their cost and value seem reasonable, then fine. I did tell him that "non-negotiable" on something I may not want would be an issue. We agreed to meet anyway. When my wife and I arrived at the dealership this morning, Brad greeted us with a printout detailing a vehicle like the one I wanted, but missing an important option: the towing package. He went back to check and sure enough, the vehicle I was interested in had been sold. He said we could order one exactly how we wanted it, if we could wait, and as we're not in any hurry I agreed to go through the process. He stepped away, and when he came back he asked how important color was to us (my wife's response was perfect: "It depends on the color.") Turns out, someone had just backed out of a vehicle equipped the way we wanted, but in a different color. We agreed to take a look and even went for a drive. Brad and I discussed the "non-negotiable" add-ons, which were conveniently listed on a sticker I found in the glove box. $899 paint protection, $699 "lifetime" window tint, $299 dent protection, $299 "VTR", $199 floor mats. Mats and tint, okay. Dent protection (Brad described it as a "dent doctor" type of service) ... maaayybe. $899 for paint protection - NOPE. And VTR is Vehicle Theft Registry - basically, this is the dealer rip-off where they etch the VIN on the windows as some sort of dubious theft deterrent. Also NOPE. After returning from our short test drive, Brad headed off to check on a couple of questions I had asked. My wife and I were discussing whether she would be happy with the color of the vehicle we drove when Austin Moore strolled up and introduced himself as the sales manager, right on queue. And yes, he actually did say he hoped to "earn our business", but without even the slightest pause went on to say that the vehicle we were looking is in such high demand that they HAVE NO CHOICE BUT TO CHARGE A MARKET ADJUSTMENT, and there was simply no way they could honor the online price. My wife was already headed for the door, but I paused long enough to make sure this guy was serious: They really wanted full MSRP, they would not honor the advertised discount, and on top of that there would be hefty a market adjustment and another $2400 for dealer add-ons that might cost them a few hundred. I thanked Austin for restoring my conviction about the lack of integrity in the car business. He asked if I had a trade-in, I said possibly but that would be a separate discussion. He stated that the online price required a trade-in and dealer financing, and to be fair he did show me the fine print on the web site where that is "disclaimed". Curious to see just how far this would go, I allowed them to give me a price for my trade-in and their best financing terms. Twenty minutes later, Brad came back with another printout. I'm pretty sure he didn't even want to show it to me, but their "best price" for my trade-in was $7000, when Kelley Blue Book shows a Trade-in Range of $11,122-$13,531. I didn't even look at the financing info, thanked Brad for "trying", and walked out. I will say that Horne Kia was recommended to me by a colleague. His experience was different - simple transaction, paid cash, no market adjustment, happy customer. Maybe he was smart and did his car shopping at the end of the quarter, unlike me. Josh Bauman, General Manager - if you are really interested in demonstrating how seriously you and Horne Kia take customer care, feel free to call me. Brad has my number. More

I am very disappointed with the treatment of this Car Dealer. After having filled out the complete form with all my information online and several attempts to speak with a sales person, I requested a quo Dealer. After having filled out the complete form with all my information online and several attempts to speak with a sales person, I requested a quote to buy a KIA Forte and they would not help me unless I ran my credit. The Manager's policy is that they do not make quotes if you do not run your credit because they do not like to waste time. More

Will not pay markup! Lost a sale. & maybe a costumer. Again I will not pay markup on any car Lost a sale. & maybe a costumer. Again I will not pay markup on any car More

Josh Kirby thx for getting my 2014 kia soul back running you are the BIG DOG Gonna miss the service you are the BIG DOG Gonna miss the service More

LIARS, LIARS, LIARS I have never more more disappointed and more pissed off at anything like I was today. We went to Horne Kia to see a used car they had for sale, Malik was our salesman, house liar, we to and more pissed off at anything like I was today. We went to Horne Kia to see a used car they had for sale, Malik was our salesman, house liar, we told her m our bottom line exactly what we could pay. We had been pre approved by our bank and we had a set amount down and a trade in, right away he came back and said he could do it, he lied! He told us we would be less out the door than we had offered only like $30 less but less, he lied. I could give them negative 10 stars I would, we wasted so much time there it was ridiculous, he kept bringing us papers to initial and we would ask him and read the paper which wasn’t really clear to n what it meant but we were preapproved for our loan and they ran our credit after saying they wouldn’t cause we were pre approved already by our bank so Malik had no reason to run our credit but he did cause he was trying to get us to sign off on a higher loan amount , Malik lied and lied and lied again! It was aunt until the financial person came in and was explaining our payment amount and we told him that was wrong, then Malik thought if he brought us a print out from Kelley blue book about what it was worth at the highest like 32000 but they advertised it for $25409, we offered 24500 out the door he tried to get us to pay $29511 or something like that. I will definitely tell everyone I know and all of you who check google reviews, run from this place they lie!! More

Thought we had a deal on a EV6 at MSRP no dealer adds but as car was arriving tried to charge me $2500 in dealer adds. Said its "required" on every car---- and they do it on every car--well not on mine!!! as car was arriving tried to charge me $2500 in dealer adds. Said its "required" on every car---- and they do it on every car--well not on mine!!! so no deal. Disappointing. If u are going to do that tell customer up front. More

Had worked a great deal. Almost to the end brought final paperwork all numbers changed. Salesman trying to explain they misunderstood the original agreement which is no where Almost to the end brought final paperwork all numbers changed. Salesman trying to explain they misunderstood the original agreement which is no where to be found.... The salesman started out friendly but didn't care about the original paperwork and agreement. Check your numbers here. Will never go again. More

Honest, professional, friendly sales and service. We have bought 2 vehicles there. The most recent purchase Nick P helped us. He was awesome! Patient, professional, and honest. We highly recommend We have bought 2 vehicles there. The most recent purchase Nick P helped us. He was awesome! Patient, professional, and honest. We highly recommend him, and Horne Kia. More

Went there to buy a KIA EV6 and was told I would have to pay 10k over the asking price because they can’t get them. Way to screw your customer base. Will never go back. pay 10k over the asking price because they can’t get them. Way to screw your customer base. Will never go back. More

I came in and met with Jordan Flowers and he showed me great hospitality. He made the process enjoyable and stress free. I couldn’t have asked for a better experience at Horne Kia. great hospitality. He made the process enjoyable and stress free. I couldn’t have asked for a better experience at Horne Kia. More