Horne Kia - Service Center

Excellent Customer Experience Bought my Stinger in September 2018. Easy purchase and the Sales Team very professional. Have just taken my car in for its second routine service and Bought my Stinger in September 2018. Easy purchase and the Sales Team very professional. Have just taken my car in for its second routine service and the Service Team is top notch. I let them know items to check over and above the routine service. They were timely, professional and most importantly, listened and addressed my questions. They are also very courteous and did not try to "rush" through my questions. More

Horne Kia is doing it right sales and service give Jose a sp Horne Kia is doing it right sales and service give Jose a nice spiff. Always fast & very warm & friendly greeting followed by car getting into servic Horne Kia is doing it right sales and service give Jose a nice spiff. Always fast & very warm & friendly greeting followed by car getting into service quickly & completed on time plus good wash job. Keeps customer coming back. Jose is tops! Neil Stevenson Mesa, AZ More

Warranty & Recall Updates, 2017 Sportage I called Horne regarding a letter from Kia advising a recommended software upgrade for the Engine Control Unit (ECU). Jose Gandara called back to sch I called Horne regarding a letter from Kia advising a recommended software upgrade for the Engine Control Unit (ECU). Jose Gandara called back to schedule the update that same afternoon, and sure enough, he was ready with details and explained the ECU upgrade, plus he also found a recall to replace the Inhibitor Switch. So, with two updates/upgrades on the docket, Jose coordinated both actions and ensured the work was completed while I waited...and quicker than estimated, to boot! Great customer service; thanks to Mr Gandara. More

Once they get their sale, you're no longer worth their time. Please do not do business with this company! My experience with Kia has been an absolute nightmare. When I originally bought my car from here in 201 Please do not do business with this company! My experience with Kia has been an absolute nightmare. When I originally bought my car from here in 2012 it was an ok experience at best. The usual “Let me talk to my manager…” then hiding in a room for a minute before coming back with a new offer. I didn’t receive the offer I was originally promised, but I purchased the vehicle anyway. Big mistake. This year, my Sorento engine completely failed. The only way to get a new one was through the dealership. This is where the nightmare begins…I have waited FOUR MONTHS for a new engine because so many Sorento engines have died. Many had been recalled, but for some reason they have left many of us Sorento owners of this recall. We were told ours would be replaced on goodwill because it “wasn’t involved in the recall”. How do you explain an engine completely failing in 6 years that has been well taken care of otherwise? After no communication from the dealership (mainly Andrae Hickmon) or Kia consumer affairs and promise after promise of trying to get us a rental car, we finally got our Sorento back. One month later, we’re back. This engine has failed, too. They’re refusing to get us a rental again and we have no idea when we’ll ever get our car back. Kia keeps dodging our calls, telling us that upper management is nowhere to be found, and consumer affairs never returns our calls. We have been treated so disrespectfully and our car is basically being held hostage. They even made us pay for a new battery after it died from rotting in their lot for four months. Now I expect they’ll want us to pay for another new battery four months from now. Do yourself a favor and avoid this place like the plague. More

People are great services could be better I took my car and they had it for 24 hours due to my schedule, I asked them to vacuum not done, wiper fluid wasnt even filled for 140$ I got an oil ch I took my car and they had it for 24 hours due to my schedule, I asked them to vacuum not done, wiper fluid wasnt even filled for 140$ I got an oil change and my brand new wiper blades replaced (I did not ask for that mine where very nice and expensive ones I'm sure the mechanic is enjoying on his car). I told them when I needed the car but I had to call to make sure it was done. If I didn't want services done at the dealership I wouldn't go back. The people are fine but it always feels so rushed and Incomplete. More