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Hubert Vester Toyota

Wilson, NC

4.8
2,341 Reviews
Welcome to Hubert Vester Toyota, we are thrilled to invite you to our site and look forward to becoming your go-to source for all things automotive and especially providing you with the tools and knowledge when it comes to shopping for a Toyota in Wilson. We realize that you have other options, and that is why we would like to briefly take a moment to thank you for choosing us, and we hope that you will find exactly what it is that you are looking for. We are proud to be recognized as one of Wilson’s most popular Toyota dealerships in Wilson. Whether this is your first time hearing about us, or you have been a loyal customer for a number of years now, you will be treated with respect and honesty each and every time you visit our dealership. The sales and service teams that you will find here at Hubert Vester Toyota are committed to providing excellent service–it is our mission to ensure that your first visit and every time after that is an extraordinary experience.
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3712 Raleigh Rd Pkwy W

Wilson, NC

27896

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Showing 2,341 reviews

February 16, 2023

I really enjoyed my experience at Vester Toyota. The sales staff was very knowledgable and professional. They were patient with my decision making process, and presented options when I told them abo More

by lt_moore
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alton Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer, Nick, Winford Lee
Feb 27, 2023 -

Hubert Vester Toyota responded

Choosing the right vehicle to meet your automotive needs takes serious consideration. Alton and Jennifer are adeptly skilled at providing options for you and then making the paperwork process as efficient as possible. So glad that you met Winford. He demonstrates the passion to serve that emanates throughout our team. Thank you for your positive feedback and we look forward to taking care of you in the future.

February 16, 2023

Great atmosphere along with the great people that works there. Thank you all so much! More

by dsdpayne1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alton Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Spurlin
Feb 27, 2023 -

Hubert Vester Toyota responded

I hope you were made to feel at home while visiting our store. Alton and Jennifer are pros that provide excellent customer service. Thank you for sharing your experience with us. Lisa Owens Customer Relations Manager

February 15, 2023

Had my truck worked on. Was told it was ready. When I drove it home I looked underneath and noticed where they had worked, front axle and seals on both side, something was d More

by REDNECK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Lippert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Holland
Feb 15, 2023 -

Hubert Vester Toyota responded

I understand that our Service Manager contacted you today and that a proposed resolution met your approval. Thank you for allowing us the opportunity to make things right. We truly appreciate your business. Lisa Owens Customer Relations Manager

Feb 16, 2023 -

REDNECK10 responded

Lisa, I appreciate you reaching out to me. It was "very" strange that Ryan called me back within minutes of me submitting my survey, after I had been waiting to hear from him since Friday He told me that he was out with his sick child, I'm sorry to hear about the child's illness but it would of been nice to hear from possibly another Manager or someone else with the dealership to let me know Ryan would get back to me as soon as he could due to his child's illness. Instead I had to wait 5 days, not knowing it I was EVER going to hear from him or if I was just another un-satisfied customer. Ryan and I did come to an agreement and I hope I will feel more confident once again in having your dealership service my trucks. Joey Lamm

Feb 16, 2023 -

Hubert Vester Toyota responded

Hey Mr. Joe, Review or no review, unfortunately we let you down last week and I sincerely apologize again. We try to make it right when we fall short of our expectations. I hope our agreement will help build that trust back! I wish to continue having you as a loyal customer! Thank you again for your understanding!

Feb 16, 2023 -

Hubert Vester Toyota responded

Mr. Lamm, You can see from Ryan's heartfelt response that he truly wants to make amends. You have identified a gap in our communication process, that we hope was an isolated incident, but we need to ensure does not happen again. Thank you for your feedback and also for your patience. Lisa Owens Customer Relations Manager

February 15, 2023

Friendly staff and fast service They explained to me what was done and my car is good to go More

by TWINKLECLAIBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 27, 2023 -

Hubert Vester Toyota responded

Keeping our customers updated during their Service visit is so important. We are also mindful of your time and glad to hear that you were well cared for by Julio and our wonderful team. Thank you for sharing your opinion and recommendation with us. Lisa Owens Customer Relations Manager

February 15, 2023

Great place great people always willing to help in any way possible. Very friendly staff More

by vvent10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Butler, Melissa Hough, Haley Hicks, Darius Bobbitt
Feb 27, 2023 -

Hubert Vester Toyota responded

We want to be welcoming to our customers and your interactions with several of our team members, in multiple areas of the store, sounds like we are delivering a consistently excellent experience! Thank you for your kind words and recommendation. Your feedback means so much! Lisa Owens Customer Relations Manager

February 14, 2023

It’s definitely a great place to purchase a vehicle the staff makes you feel at home as soon as you walk thru the door. The customer service was impeccable they got me in and out most definitely my best More

by Georgewhite73
Recommend Dealer
Yes
Employees Worked With
Alton Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Alton Vinson secretary
Feb 20, 2023 -

Hubert Vester Toyota responded

Impeccable...wow! What a wonderful way to describe the customer service you received from Alton and Jennifer. Served so well, made to feel at home right away and respectful of your time... what more could you ask? Sounds like an exceptional experience and we thank you for sharing your opinions. Lisa Owens Customer Relations Manager

February 13, 2023

Ken(Kenny) was amazing - worked on paperwork while I picked up my grandson!! Very accommodating. Process very easy. Its amazing how easy it is to spend lots of $$$$$ More

by lwblackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Winbourne, Betty Davis
Feb 20, 2023 -

Hubert Vester Toyota responded

Your time is valuable to us! I am not surprised that Ken and Betty demonstrated that by being accommodating of your schedule. They make an excellent team and are committed to taking care of our customers with an efficient and seamless process. Thank you for choosing us and for taking the time to share your positive feedback with us. Lisa Owens Customer Relations Manager

February 12, 2023

Dealership service was great and timely they updated the car status, drop off and pick up from my work area was great. More

by ukalluri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Fields
Feb 17, 2023 -

Hubert Vester Toyota responded

Your time is important to us and we want to make servicing your vehicle as convenient as possible. Glad to hear that our shuttle service helped meet your needs. Thank you for taking the time to share your positive experience with us. We appreciate your business. Lisa Owens Customer Relations Manager

February 11, 2023

Pleasant experience very friendly and helpful sales staff would definitely recommend this dealership to anyone looking to purchase a vehicle More

by NCDWASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Wynn, Paul McCoy
Feb 17, 2023 -

Hubert Vester Toyota responded

We appreciate you sharing your positive experience with us and your recommendation for others to give us the opportunity to serve them. Thank you for choosing us for your automotive needs. Lisa Owens Customer Relations Manager

February 09, 2023

Curtis and his assistant were very helpful during the purchase of our 2023 Highlander. Curtis kept us informed regarding the shipment and expected delivery date of our vehicle. He thoroughly explained th More

by LB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Thompson
Feb 16, 2023 -

Hubert Vester Toyota responded

It sounds like your experience with Curtis was exceptional from beginning to end. He is a integral part of our Sales team and cares so much for his customers. It means a lot to hear such positive words and have such a strong recommendation. Thank you for taking the time to share your thoughts with us. Lisa Owens Customer Relations Manager

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