Huntington Beach Ford

I was at the service department of HB Ford, great service in quick time. Thanks HB Ford in quick time. Thanks HB Ford More

Ishmael once again came through today with great service. He's a man that keeps his word and know how to take care of his customers. Peter in service also provided excellent service and made sure I was s He's a man that keeps his word and know how to take care of his customers. Peter in service also provided excellent service and made sure I was satisfied with their work. More

Thanks to A. J I got to leave with a new sport bronco. He explained everything I needed to know and made sure the process went smoothly. I couldn’t have asked for J I got to leave with a new sport bronco. He explained everything I needed to know and made sure the process went smoothly. I couldn’t have asked for a better salesman. Now I’m riding in style! Thanks ford of Huntington Beach! More

Best service I’ve ever received! I bought a beautiful Bronco Raptor from Ishmael and he was extremely helpful and patient throughout the entire process. Highly recommend Huntington B I bought a beautiful Bronco Raptor from Ishmael and he was extremely helpful and patient throughout the entire process. Highly recommend Huntington Beach Ford and their team. More

A.J. Is the best! Amazing customer service. Our dream car is now ours thanks to A.J. I highly recommend him! is now ours thanks to A.J. I highly recommend him! More

Thank you Huntington Beach Ford. Really helpful and got me in the truck I wanted Really helpful and got me in the truck I wanted More

AJ made the process quick and easy. He was knowledgeable and insightful. He was also very personable. He was knowledgeable and insightful. He was also very personable. More

Tony Shaw was able to get us a great deal. Awesome guy and kept it honest. Even the manager was able to help get us a great deal on the Bronco. Definitely coming back here again. Awesome guy and kept it honest. Even the manager was able to help get us a great deal on the Bronco. Definitely coming back here again. More

HORRIBLE EXPERIENCE WITH THE SERVICE DEPARTMENT . . I brought my Ford explorer TO HUNTINGTON BEACH FORD SERVICE DEPARTMENT for diagnostic and repair . I Immediately knew I was in trouble when I was gr . I brought my Ford explorer TO HUNTINGTON BEACH FORD SERVICE DEPARTMENT for diagnostic and repair . I Immediately knew I was in trouble when I was greeted with “Hi Brother” , I introduced my self as Eric and preceded to explain the reason for bringing in my car. I explained that the car was pulling and that I was hearing a ticking sound that both appeared to be coming from the right front tire area.. Also there was a whistling noise which seem to be coming from the engine area. The guy helping was very dismissive and inattentive typing on his computer and even walked away leaving me standing at the counter twice for several minutes. I told him the vehicle had a couple of recalls but that was not my concern, and my focus was the things previously mentioned. Left the car with them, while walking to my car told my wife “ they are not going to look at that car, In my experience anytime a person greets me with Hello brother the only thing they see is my skin color, not a customer.” The next day I get a call saying “Hello brother, my technician looked at your car and said everything looks good. You can pick it up when you’re ready.” I went picked up the car and immediately made an appointment with Cerritos Ford service. When I went to Cerritos service I told them what was going on with the car. (Exactly what I told Huntington Beach Ford) The very next day I get a call from Cerritos Ford “ you need your bearing replaced also the struts that’s why it was probably pulling and where the ticking noise was coming from.. Also you have a major oil leak as well as a broken motor mount there’s the whistling noise..” I looked at my wife standing there shaking her head with a look a disbelief. It’s unbelievable (not really), that in 2023 I still have to be cognizant of the area in which I conduct business due to the color of my skin. This could of led to my car trouble’s becoming much worse had I simply believed what I was being told. I normally wouldn’t write a review or even bother thinking about what took place, but for some reason I couldn’t let it go.. Huntington Beach Ford Service Department Be Better Please!! More