Huntington Beach Ford

DO NOT GO TO HBF. Worst experience my husband and I DO NOT GO TO HBF. Worst experience my husband and I have ever had. After hours of negiotiating and agreeing on a price including warranty, montly DO NOT GO TO HBF. Worst experience my husband and I have ever had. After hours of negiotiating and agreeing on a price including warranty, montly payemtns and interest rate once we received the paperwork from the finance department the only thing that was right was the payment. The interest rate was way higher and the loan was for two years longer then agreed upon. They sell price was way higher then we agreed to. Read the paperwork carefully because chances are it is completely different then what they agreed to. I would only recommend this place to my worst enemy. They were horrible and a bunch of liars. Biggest mistake we made was not reading these reviews before we went down there. STAY AWAY!!! More

I was a little afraid of going to Huntington Beach Ford especially after reading all the negative reviews on here but they had a car that I was really interested in at a really great price...my mom went in especially after reading all the negative reviews on here but they had a car that I was really interested in at a really great price...my mom went in after she dropped me off at work and spoke to a really nice guy named Andrew H.! He was really friendly and she explained to him my situation and what monthly payment I was interested in getting! After I got off work I met him for myself and saw the car in person (until then I had just seen pictures online) the car was beautiful with some minor scratches and a few dings here and there but nothing major! (You have to expect a few imperfections on a used car!) However, the interior seemed brand new and the car felt so solid during the test drive...my mom and I fell in love with the car! So, then after our test drive Andrew had us sit down to get down to business...I told him I wanted a car payment of $175/month he came back with an offer of $252/ month (which included a warranty) or $212 (w/out a warranty) I was very firm that I would not be willing to go OVER $200 (not even by $1!!) So, his manager,Oscar, came back a second time and shook my hand and said: "Ok, $200/month it is!" I was so excited that we were able to avoid having to put MORE money down then we planned on (especially since we didn't have any more!) and that I got a payment I was comfortable with! Then, it was time to move into the finance dept. a guy named Sean helped us! He was also very nice and made the process smooth and painless! There was no funny business or extra fees added...everything was as we agreed upon! We were in and out in about 2 hours! I am floored by all of the negative experiences people have had and the talk about picketing...I couldn't be happier with my experience at Huntington Beach Ford and I can feel confident in my recommendation of: Andrew, Oscar, and Sean! If you're looking to buy a car ask for Andrew and you won't be sorry! Btw, I got a 2005 Toyota Camry for anyone interested! :) More

First to credibility. I am a dedicated Ford truck owner. They are simply the best, most rugged, most thoughtfully designed trucks on the road. Then; we, myself and my wife, do dogged research on all our v They are simply the best, most rugged, most thoughtfully designed trucks on the road. Then; we, myself and my wife, do dogged research on all our vehicles before we purchase them. We know the price we can expect for our vehicle and the price we should be paying for the new one before we set foot on the shopfloor. She does most of the Internet searching for us and found a great truck at Huntington Beach Ford. The mistake we made was that we did not research the dealer before we dared set foot in the crocodile trap - never again. So, what happened? We had just upgraded our tow-behind trailer to a 34-foot toyhauler so we needed to upgrade our gas F250 with a Banks Power System to something that could comfortably handle up to 13,000 - 14,000 lbs. Leaving us with the diesel F350 DRW (if we could find one) or probably the diesel F450 DRW. My wife found a couple; one in Texas and the other here at Huntington Beach Ford. The difference between the two on the surface was the cost of shipping the truck to the left coast. Both were on sale at $40,990. So I phoned the store, spoke to the Internet Sales manager, Jason, and told him I'd be there that night to give it a once over. He and his partner were gracious and knowledgeable about the vehicle, the price and the process. I liked what I saw, I noticed a small ding on the front right hand fender and discounted it as a minor issue. My wife went down to the store on the Friday to look at, and drive the vehicle. She fell in love with it at first sight so we returned on the Saturday to do the paperwork and hand over the keys to the old, much-beloved F250. At this stage only minor defects had been discovered on the new (used) truck that they had promised would all be fixed. The interminable paperwork designed to irritate the xxxx out of Mother Teresa was tortuous but we weathered that fairly well. The "Finance" guy - the saleswolf disguised as a bean-counting sheep - the one that's supposed to sell you all sorts of crap, was decent enough but failed to pawn anything off on us we didn't want. I've told you, we've done this before. The turd hit the fan when we receive the key, singular, to our new truck. Where's the second key, the second remote? "No," we were told, "there's only one." Why? "It's a used truck, what do you expect?" I expect two keys, two remotes. We gave you two keys, two remotes, we want two keys, two remotes. Period. We don't want the old owner picking up our new truck and 'recycling' it, now do we? "Well, we don't have any in stock, but we can get you a new spare set, it's gonna cost you." Jeez. Ok, we swallow this, the wife is starting to show signs of impending volcanic eruption, but we get into the truck. I decide to check the glove compartment and notice there's no 'key' for the spare tire in the pouch. We haven't even switched the truck on and this is the second item to pop out at us. The wife ejects herself from the truck and starts hunting down the salesman and the service guy. They can't help her so she grabs the key from our old truck and, breathing heavily, settles back in to the passenger seat. Take note that the moment the key was in our hands everyone disappeared from our immediate vicinity and it took a while for her to find someone to talk to. I turn the truck on. PING. Trailer wiring fault. I don't got no xxxx trailer attached! PING PING PING.... Hmmm. We park the truck right front and center. Find someone - the slowest one obviously as the others had all slipped away. They must have very large restrooms. He doesn't believe me and has to drive it a few yards... PING PING PING. Hmmm. He takes it back to the service bays. We stand in front. I google 'trailer wiring fault F450' on my Blackberry. It seems it is a common fault on the Super Duties... too little dielectric grease in the housing. A simple thing to fix. Thirty minutes later the truck is back, "Sorry, we didn't notice that... " First Lie. "It's a warranty item so we will replace it but we don't have one in stock. We'll have it Thursday, SECOND LIE - please bring the truck back Thursday." No advice on how to deal with the interminable alarm - PING PING PING - better than waterboarding for getting xxxxxxxxxx to talk, I would suggest. Luckily I had also googled how to deal with it and someone had noted that you have to press 'reset' while the alarm is showing. So I educated the guy before we drove off. They also said the spare key set would be there. On Monday the wife inspects the truck with a fine toothcomb and discovers there is no spare tire. She, um, lets them know there is no spare tire. So Thursday rocks around and the wife takes the truck back to HB Ford. The harness isn't there and we're going to have to pay for the spare set of keys. But - good news; they tell us the lock for the spare tire is on the jack, behind the second bench seats. The wife refuses to leave without the harness being replaced - so they find one - from where? no-one knows, probably took it off a new truck. She parlays them to the point that we don't have to pay for the spare set of keys. Small success. Then as she gets into the driver seat, she notices a small crack in the front windshield - it wasn't there before! Now it's Gladiator-time. The truck goes back to the service bay, the service manager says the crack was there when the truck came in and he proves it by showing her the service sheet. On the service sheet she notices the infamous 'Trailer Wiring Fault.' And they say that the crack isn't fixable. So she phones me and we cut our losses and she leaves the store, never to return. The key set was provided free of charge after severe 'negotiations', the 'unfixable' crack has been fixed - $35.00. The harness was replaced by HB Ford and the spare tire was replaced. The tone of the crew throughout was 'that's the sales department, they didn't tell us to fix it,' 'it's a used car, what do you expect?'. It was case of seeing what they could get away with. The only thing they have achieved is to lose a potential life-customer. They have the largest selection of big trucks on the North American continent, they are an hour's drive from my home and they will never see us again. What a difference it would have been if they had fixed the crack, provided the complete set of keys and replaced the spare and harness before they put the truck on the lot? I would be telling all my friends about the truck and how clever we were at finding HB Ford... What the crew there (with some exceptions) forget is that the truck, used or not, is the second-most expensive asset we now possess and it carries our family safely to and from our vacations. It is the enabler of our dreams and the final defense of my family if we ever get into an accident. And they are just out to make a buck. Do you notice that the 'good feedback' reports above doesn't have much detail in them? Names and vehicle types seem to be missing? And they read like advertising text.. But the complaints are rich in detail, aren't they? I wonder if there isn't some guy in the large rest room typing in false positive feedback forms while waiting for an irate "soon-to-be ex" customer to finally give up and leave the lot. More

I BOUGHT A USED TRUCK FROM THIS DEALERSHIP WITH SOME BODY DAMAGE TO FRONT CORNER WITCH INCLUDED BUMPER AND HEADLAMP. THEY AGREED TO FIX IT PRIOR TO SALE BUT ON MY DO BILL THEY ONLY LISTED BUMPER DAMAGE. WHEN DAMAGE TO FRONT CORNER WITCH INCLUDED BUMPER AND HEADLAMP. THEY AGREED TO FIX IT PRIOR TO SALE BUT ON MY DO BILL THEY ONLY LISTED BUMPER DAMAGE. WHEN THEY DID THE WORK THEY ONLY FIXED BUMPER AND THE ORIGINAL DAMAGED HEADLAMP WAS LEFT ALONE. WHEN I TRIED TO GET THEM TO FIX THE HEADLAMP I GOT THE USUAL RUN AROUND. THE KEPT MY TRUCK 6 DAYS ONLY TO TELL ME THAT THEY WERE NOT GOING TO FIX THE HEAD LIGHT AS IS WAS NOT ON THE DO BILL. BE CAREFUL WHEN DEALING WITH THIS DEALERSHIP ESPECIALLY OMAR Z. THE GENERAL MANAGER AS CUSTOMER SATISFACTION MEANS NOTHING TO HIM. More

I have pulled the plug on my deal to buy a 2004 F-150 from these crooks. If you enjoy being lied to, cheated and abused, this is the place for you. At Huntington Beach Ford I learned how to waste hours o from these crooks. If you enjoy being lied to, cheated and abused, this is the place for you. At Huntington Beach Ford I learned how to waste hours of my valuable time in four easy steps: 1) RESPOND TO AN INTERNET AD - The prices are a lie because they do not include their "dealer markup" fee of $1,900. (No joke. Get someone on the phone and they'll eventually admit to it.) 2) TRY TO GET A CALL BACK - The more I called trying to ask some questions, the more people they had call me back. Each time I was forced to start over and the price got worse every time. Also, for extra fun buy a Carfax on the car and then quiz them on the vehicle's history. The lies you get are worth extra points. 3) MAKE YOUR DEAL OVER THE PHONE - Try to get them to commit to something, anything, on the phone and that should be good for several days of needless back and forth. The answer will always end up being "if you want that price you'll need to come in to the dealership." Gee, I wonder why that is... 4) MAKE A SPECIFIC, CLEAR OFFER - If your attempts to close a deal are not met with an almost systematic rudeness (meaning no matter whose turn it is to call you back, they've all memorized the same insults) then you'll at least glimpse what you're in for next. No deals on the phone, no agreements on the phone, no closure. Closure will only happen after you've been sitting in their financing trap for multiple hours. BONUS: Did you know that the smokin' deal you're eyeballing is most likely a dealer buyback? If you don't know what that is, look it up. STAY AWAY More

Where to start... Thank you so much for helping me find the truck i've been looking for!!! I'm excited and extremely satisfied with my experience at HB Ford. Their entire staff was very curteous, patient, the truck i've been looking for!!! I'm excited and extremely satisfied with my experience at HB Ford. Their entire staff was very curteous, patient, and above all lacked the pressure I was worried about getting with any vehicle purchase in general. I came in looking for a 2010 super-duty F250 and found exactly what I was looking for. I was very specific when I gave Paul the details of the truck and he did not settle until he found it for me! They had a larger selection than 2 other ford dealerships I stopped at over the weekend which was great. I would go on much more but I think my gratitude in this review served it's purpose. If you're looking for a Ford in socal I recommend this dealership!!!!!!!! Thanks again!!!!!!! Chris N. Irvine, Ca. More

My letter below was to be sent to Ford Motor Company but after speaking to them on the phone to get an address, I was told they don't take these types of letters. On December 5, 2009, me, my husband and after speaking to them on the phone to get an address, I was told they don't take these types of letters. On December 5, 2009, me, my husband and two small children, ages 2 and 7 months, headed down to Huntington Beach Ford. We were looking to buy a used Ford F250. When we got to the lot, we started walking around looking at their inventory. Paul, one of the salesmen, approached us and asked what we were looking for. We explained that we were on a budget, but we were looking for a Ford F250, 4x4 diesel truck, but our main goal was to keep our payments at or below $300 a month. After showing him the trucks we were interested in, Paul told us we could probably work with the numbers on a F250 with a sticker price of $32990. So we headed into the office to start talking numbers. The first go around, they came back with a payment amount of $390. I told them that didn’t work, it was too high, and reminded them again that we HAD to keep the payment at $300 or below. Again, he came back with the payment in the $375 range. I told them again, that was too high. At this point, the other guy working the numbers, I didn’t get his name, says to me, “Come on, you gotta work with me here.” I told him “I’m sorry, but I told you what I can afford, I am trying to work with you as best I can.” This game continued for 5 hours. I told them several times that I understood that they needed to make money too, but that I couldn’t afford to go over $300 a month. If we couldn’t make it work with that particular truck then we needed to keep shopping. But they kept telling us to hold on, and then they’d come back with a new number. By this point, my kids are tired and hungry and getting fussy. We finally decided to just leave because they couldn’t get the payment to where we needed it. We thanked them for trying and headed out the door. When we got in our car, my 7 month old was hungry so I decided to feed her before we got back on the road. While we were sitting there, Paul came back out and said their final offer was $27500 for the truck. Our payments would still be at $340 a month, so again, we told them no thanks. We sat there another 10 minutes while I finished feeding my daughter, then we left. On our drive home, we talked about the offer and decided that we would just take the deal so when we got home, my husband called and told them we’d like to buy the truck but asked if we could come down in the morning to do the paperwork. It was already 6:00 PM and our kids needed to eat and go to bed. Paul told us No, that the deal was only good that night and we’d have to come back to the lot before 9 PM to finish the deal. Unfortunately, we couldn’t do that because of our children so we said, Oh well, thanks anyways and hung up. After my husband hung up, I decided to look at their website just to see the truck again. When I pulled up the site, there was a picture of the same truck listed for $26,990. $510 less than their best offer to us. So after 5 hours of negotiating and keeping my 2 young children there, the best offer they could give us was still $510 over their price online. So my husband called them back and said, Umm, yeah, we were wondering if we could come down tomorrow and discuss buying the truck at your internet price. Paul put him on hold for a long time, then when he got back on the phone, he was stammering and said, Oh yeah, we tried to come out to your car last night to make that offer to you but you had already left. I can’t dispute that, but if they were sincere in trying to make that offer to us, they could have called either of us on our cell phones, or when we called them from home, they could have made that offer at that time. They did neither. The next morning, we loaded up the kids again and headed back down to Huntington Beach Ford. Personally, I was expected some kind of apology, or acknowledgement that they screwed up, but when we got there, Paul acted as if nothing had happened, and sat down with the paperwork and said, “Now what was your question about the Warranty?” I stopped him and told him that we needed to talk about what they pulled on us the day before and expressed that I was very angry that they kept me and my family there for 5 hours negotiating a price that was higher than their advertised price. First he told me that he tried to tell us about the price, but we had left, then he told me that not once during our negotiations did I mention the internet price. I had the ad and pointed out that nowhere on their ad did it say that this was an internet ONLY price. I told him that had we known about the internet price, we would have came in and started our negotiations at that price, not the $32990. He told me that was their bottom line price and that would have been the final offer. Next, I asked him why they didn’t offer us that price to begin with, knowing I was trying to keep my payment at $300 or below. His response to me was that the price of $26900 wouldn’t have brought my payment down under $300. I told him it would have brought it closer than where we ended up. Paul begin to get rude, and short with me, so I’ll admit, I got angry and started yelling back. The more I talked to Paul, the more it was obvious that not only was I not going to get an apology, but he was only going to keep making excuses. So I told him we were done talking and we got up to leave. I explained that I wrote a letter to their corporate office, to which they told me, “so what”, and that I would never buy from them and planned to tell everyone I knew about the way they had treated us. Paul just laughed and told us to go then. When we got out to our car, the other salesman who was working with us the day before, along with 3 other guys approached me and asked what was wrong. I quickly explained again why I was so angry and his response to me was, “Well, why’d you even come back?” I told him I thought I would give them an opportunity to compensate me for the time they wasted the day before. He asked me what I had in mind, so I told him I wanted the truck for $21,000. I came to that figure because I spent 5 hours negotiating $5500 off the price of $32990. So I took that $5500 and deducted it from their internet price, which was $21490. Of course they laughed at me and in front of all their other customers, walked away from me shouting that I was crazy and that I wanted a $30,000 truck for $21,000. I shouted back that if they were a good salesman they would have at least tried to work with me from that number. He continued laughing and telling they were done with us. So again, I shouted back at him that I had written a letter to the corporate office and that I planned to tell everyone I knew about the treatment we received from them. Then I got in the car. While I was in the car, another salesman or manager approached my husband who was loading the stroller in the back and asked if he was the Marine, to which my husband responded yes, and then he told him that he needs to stop shouting in front of his customers, that he doesn’t put up with that “xxxx” on his lot. My husband looked at him and said, “Sir, I haven’t said 3 words.” Then we left. We were lied to, pressured, yelled at, insulted, threatened and overall cheated out of two days of our lives. I understand that the Ford Motor Corporation cannot control the behavior of these salesmen on private lots, but they are representing the Ford product. After we got home on Sunday, I looked up a website designed to allow shoppers Rate a Dealership and while there were a handful of good ratings, I was shocked at how many bad ratings they have received. I was also surprised to see that many people had the same experience as I did when dealing with these salesmen in regards to their rudeness and hostility towards you if you didn’t agree with them or called them on their wrong doings. I would hope that Ford could in some way address the way these gentlemen are representing the Ford Product. I have included this website so you may view for yourself. In a time when the economy is running low, and after all the media attention the car industry has received, you would think they would be a little more friendly to people who are looking to give them business. There was a day when customer service meant something, when customer satisfaction meant something, and when customer opinion was important to a business. It seems those values have been lost over the years and unfortunately, nobody seems to care. I am anxious to hear what action, if any, you plan to take in addressing this incident as it will dictate how I shop in the future. More

I would like to start by saying that this is my second car purchase from Huntington Beach Ford. I purchased a mustang from them back in February of this year, and couldn't be more thrilled with not only t car purchase from Huntington Beach Ford. I purchased a mustang from them back in February of this year, and couldn't be more thrilled with not only the vehicle but also the terms of my loan. I had never had such an amazing car buying experience. Not only was everyone extremely professional, they were also very friendly and I felt like I knew everyone personally when we left. Even the GM of the company offered to get us coffee and chatted with us while we were waiting to get our newly detailed vehicle. The mustang is a blast to drive and is a lot of fun. It drives so smoothly and actually is pretty good on gas. My husband and I absolutely LOVE THIS CAR!! When it was time for my husband to trade up on his vehicle there was no question in our minds who we were going to.. Huntington Beach Ford of course!! Not only will I always purchase every car I own for the rest of my life from them, I will encourage every single one of my family members, co-workers, friends, and even the strangers I don't know reading websites like these to purchase their vehicle from Huntington Beach Ford! Never have I found such an enthusiastic group of people eager to help, friendly, and professional all at the same time. From the sales people, the upper management, the finance, to the mechanics (who have helped service our car), every person that I have met from Huntington Beach Ford has been off the charts in terms of customer service and support. I forgot to mention that every time I have brought my mustang in for service or a car wash, it has been done timely, and come back with a full tank of gas and so clean that it felt like I was driving it off the lot for the first time. Not to mention the service advisor (Brittany) who takes care of me when I come in, is extremelly professional and doesn't try to sell me different things I don't need. Being a woman and not knowing a whole lot about what's under the hood of my car, I have found that most mechanics and service shops have tried to take advantage of me. Not Huntington Beach Ford! They get straight to the point and make sure I am in and out of there with no down time! So... Back to why I am writing this and what I started to tell you earlier... My husband Gary decided it was time for an upgrade a month or so ago so we decided to go back to our favorite dealership in the entire world to make our purcharse of course!! Of course when we were met at Huntington Beach Ford we received nothing but warms smiles and friendly handshakes!! I am telling you if I didn't work full time I would probably go there a couple of times a week just to grab a cup of coffee and talk to the staff becuase they are all so friendly and welcoming! I really can't believe how sincere and kind they have treated my family and I, from the very first time we walked through the doors. This time my husband was interested in getting an expedition and of course we had so many to choose from. Every color, every interior, every choice possible. We sat down with Ingrid (who again is WONDERFUL), and let her know what features were important to us and what colors we like best. Within a few moments she wized through the computer and said "looks like it's your luck day! come with me!!" Gittly we started outside with her around the corner where we saw it. The perfect black, eddie bauer, limited 4X4 2009 expedition. It had every feature we wanted plus some!! We immediately then started going over numbers which was another great experience!!! They offered my husband fair market value for his 2001 F150, gave us a rebate, and got us a smoking rate!!! Our payment actually ended up being $55.00 LESS THEN WHAT WE HAD ANTICIPATED!! Did I mention that the entire process start to finish only took and hour and fourty five mintues!! Half of the time, which we were chatting with Ingrid and some of the other friendly employees about our purchases and how HAPPY WE ARE!! I also need to mention another story of a girlfriend of mine that I referred over to Huntington Beach Ford because I know she would never take the time to write this letter out but I feel obligated myself after what an amazing experience we have had. My girlfriend told me that she purchased a 2010 Ford Edge through Huntington Beach Ford.. Not only did she have the same raving reviews that I did, but I was told the upper management personally helped her sign her contract and understand some of the legal terms that she did not quite understand. She said she really wasn't going to even ask but that they went above and beyond to make sure she was not only satisfied with the purchase but extatic about her new car!! For me and my family Huntington Beach Ford is the ONLY PLACE TO BUY YOUR NEXT VEHICLE PURCHASE!! Go in and see for yourself!! HUNTINGTON BEACH FORD IS BY FAR THE BEST PLACE TO BUY A CAR! More

I was shopping for a small SUV and stopped by HB Ford on my way home from surfing. I checked out their website the day before so I had done a little homework. It was also really important to be able to fit my way home from surfing. I checked out their website the day before so I had done a little homework. It was also really important to be able to fit a couple of surfboards inside my vehicle at a time for road trips down south. I was greeted by Zach, who immediately, I became comfortable with. No pressure. After explaining what I was intereted in, all he wanted to do was help me find the right one. He showed me several preowned SUV's that looked great. Zach was super friendly and helpful, he took his time and I never felt hurried or rushed to make a buying decision. I finally decided on a 2006 Ford Explorer. He offered to let me test drive it home with one of my boards inside to make sure that two would fit, I thought that was really cool. (Two surfboards fit no problem inside, I could have fit 4). I took my wife back with me to HB Ford that same day and we looked at a few more Explorer's and we ended up deciding on a different Explorer. It worked out so perfect, because my wife picked out such a better one. Zach made all of this so simple and easy. We got the price we wanted with no problems. Financing was quick and simple. All in all it was a awesome buying experience. I have since recommend HB Ford to all of my surf buddies. After your next surf trip to the beach, stop by HB Ford, you'll be glad you did!! Aloha, Mike More

Excellent Service.....I couldn't have been happier with the treatment. In fact,Tim was very easy to deal with on price. The salesman nick was very knowledgable and treated me with respect. I even got a new the treatment. In fact,Tim was very easy to deal with on price. The salesman nick was very knowledgable and treated me with respect. I even got a new car when I thought only used would fit my small budget. I would recommend this dealership to friends or family. More